Crash on startup 'serious error'

Menkus.4517 · April 7, 2020

Hi,

I'm unable to start this game, getting 'serious error has occured' crash on startup. Some time ago I was able to play GW2 without any problems, my PC passes the requirements (r5 3600, rtx 2070 16 gigs of ram) with newest drivers. I've tried repairing the game, rebooting my PC, reinstalling, clearing cache and registry. Thanks in advance for your help!

Here's my crash report:

*--> Crash <--*

Exception: c000001d

App: Gw2-64.exe

Pid: 16936

BaseAddr: 00007FF785630000

ProgramId: 101

Build: 103099

Module: d3d9.dll

When: 2020-04-07T22:31:31Z 2020-04-08T00:31:31+02:00

Uptime: 0 days 0:00:12

Flags: 0

*--> System <--*

Name: 5c8fce22

IpAddr: 192.168.0.227

Processors: 12 [AuthenticAMD:15:1:0]

OSVersion: Windows 10.0 (64 bit)

*--> System Memory <--*

Physical: 8108MB/16333MB 49%

Paged: 11731MB/24269MB 48%

Virtual: 134213152MB/134217727MB 3%

Load: 50%

CommitTotal: 12537MB

CommitLimit: 24269MB

CommitPeak: 27574MB

SystemCache: 8664MB

HandleCount: 115227

ProcessCount: 246

ThreadCount: 3516

*--> Process Memory <--*

Private: 159MB

WorkingSet: 138MB

PeakWorkingSet: 215MB

PageFaults: 836264

*--> Memory Category Usage (Inclusive) <--*

[Category] [size(MB)] [Count]

Root 106.85 6487

Programmer Data 58.16 967

Uncategorized 42.24 4765

I/O 28.57 494

Archive 27.27 24

Collections 26.15 298

Dictionary 26.09 44

Collide 6.45 755

Collide Havok 6.45 755

Engine 3.10 24

Gr 3.08 13

File Service 1.24 12

Networking 0.14 25

Event 0.13 5

Gr Umbra 0.06 2

Asset Service 0.06 455

Game 0.05 56

Msg 0.02 10

Content 0.02 1

DDI 0.02 3

Threading 0.01 15

Model-Programmer 0.01 1

UI 0.00 24

Web Browser 0.00 10

*--> Memory Category Usage (Exclusive) <--*

[Category] [size(MB)] [Count]

Uncategorized 42.24 4765

Archive 27.27 24

Dictionary 26.09 44

Collide Havok 6.45 755

Gr 3.00 2

File Service 1.24 12

Event 0.13 5

Networking 0.12 15

Collections 0.06 247

Gr Umbra 0.06 2

Asset Service 0.06 455

Game 0.02 46

Msg 0.02 10

Content 0.02 1

DDI 0.02 3

Threading 0.01 15

Model-Programmer 0.01 1

Engine 0.01 6

Web Browser 0.00 10

BTree 0.00 6

CharClient 0.00 5

Services 0.00 12

File Core 0.00 2

Text 0.00 1

*--> DllList <--*

00007FF785630000 - F:\Gry\Guild Wars 2\Gw2-64.exe

00007FFC3A020000 - C:\WINDOWS\SYSTEM32\ntdll.dll

00007FFC38EE0000 - C:\WINDOWS\System32\KERNEL32.DLL

00007FFC37C70000 - C:\WINDOWS\System32\KERNELBASE.dll

00007FFC38C70000 - C:\WINDOWS\System32\USER32.dll

00007FFC36FB0000 - C:\WINDOWS\System32\win32u.dll

00007FFC39E30000 - C:\WINDOWS\System32\GDI32.dll

00007FFC36FE0000 - C:\WINDOWS\System32\gdi32full.dll

00007FFC37180000 - C:\WINDOWS\System32\msvcp_win.dll

00007FFC37F20000 - C:\WINDOWS\System32\ucrtbase.dll

00007FFC38A50000 - C:\WINDOWS\System32\ADVAPI32.dll

00007FFC38BD0000 - C:\WINDOWS\System32\msvcrt.dll

00007FFC38130000 - C:\WINDOWS\System32\sechost.dll

00007FFC381D0000 - C:\WINDOWS\System32\RPCRT4.dll

00007FFC384B0000 - C:\WINDOWS\System32\WS2_32.dll

00007FFC37220000 - C:\WINDOWS\System32\WINTRUST.dll

00007FFC36EF0000 - C:\WINDOWS\System32\MSASN1.dll

00007FFC2F860000 - C:\WINDOWS\SYSTEM32\VERSION.dll

00007FFC373A0000 - C:\WINDOWS\System32\CRYPT32.dll

00007FFC33A60000 - C:\WINDOWS\SYSTEM32\WINMM.dll

00007FFC33180000 - C:\WINDOWS\SYSTEM32\WTSAPI32.dll

00007FFC39E60000 - C:\WINDOWS\System32\PSAPI.DLL

00007FFC39E80000 - C:\WINDOWS\System32\ole32.dll

00007FFC39AF0000 - C:\WINDOWS\System32\combase.dll

00007FFC33A30000 - C:\WINDOWS\SYSTEM32\winmmbase.dll

00007FFC37280000 - C:\WINDOWS\System32\bcryptPrimitives.dll

00007FFC37350000 - C:\WINDOWS\System32\cfgmgr32.dll

00007FFC38E10000 - C:\WINDOWS\System32\OLEAUT32.dll

00007FFC39320000 - C:\WINDOWS\System32\SHELL32.dll

00007FFC39A40000 - C:\WINDOWS\System32\shcore.dll

00007FFC374F0000 - C:\WINDOWS\System32\windows.storage.dll

00007FFC36F80000 - C:\WINDOWS\System32\profapi.dll

00007FFC36F30000 - C:\WINDOWS\System32\powrprof.dll

00007FFC36EE0000 - C:\WINDOWS\System32\UMPDC.dll

00007FFC389F0000 - C:\WINDOWS\System32\shlwapi.dll

00007FFC36F10000 - C:\WINDOWS\System32\kernel.appcore.dll

00007FFC37300000 - C:\WINDOWS\System32\cryptsp.dll

00007FFC167B0000 - C:\WINDOWS\SYSTEM32\MSACM32.dll

00007FFC16B80000 - C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.18362.720_none_17a9a8aa6da6fd39\gdiplus.dll

00007FFC160B0000 - C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.18362.720_none_2a258974466b9fae\COMCTL32.dll

00007FFC17A60000 - C:\WINDOWS\SYSTEM32\USP10.dll

00007FFC33870000 - C:\WINDOWS\SYSTEM32\MSIMG32.dll

00007FFC2D080000 - C:\WINDOWS\SYSTEM32\Secur32.dll

00007FFC368C0000 - C:\WINDOWS\SYSTEM32\CRYPTBASE.DLL

00007FFC36DD0000 - C:\WINDOWS\SYSTEM32\SSPICLI.DLL

00007FFC39A10000 - C:\WINDOWS\System32\IMM32.DLL

00007FFC2EFC0000 - C:\WINDOWS\SYSTEM32\dbghelp.dll

00007FFC37320000 - C:\WINDOWS\System32\bcrypt.dll

00007FFC35B30000 - C:\WINDOWS\SYSTEM32\dxcore.dll

00007FFC35120000 - C:\WINDOWS\system32\uxtheme.dll

00007FFC2F7F0000 - C:\WINDOWS\SYSTEM32\cryptnet.dll

00007FFC39300000 - C:\WINDOWS\System32\imagehlp.dll

00007FFC36260000 - C:\WINDOWS\system32\rsaenh.dll

00007FFBFE6B0000 - C:\WINDOWS\system32\nvspcap64.dll

00007FFC36020000 - C:\WINDOWS\SYSTEM32\ntmarta.dll

00007FFC35AE0000 - C:\WINDOWS\SYSTEM32\gpapi.dll

0000000180000000 - C:\Program Files (x86)\RivaTuner Statistics Server\RTSSHooks64.dll

00007FFC38FA0000 - C:\WINDOWS\System32\clbcatq.dll

00007FFC16630000 - C:\WINDOWS\system32\napinsp.dll

00007FFC11F70000 - C:\WINDOWS\system32\pnrpnsp.dll

00007FFC366F0000 - C:\WINDOWS\System32\mswsock.dll

00007FFC36440000 - C:\WINDOWS\SYSTEM32\DNSAPI.dll

00007FFC39E70000 - C:\WINDOWS\System32\NSI.dll

00007FFC36400000 - C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL

00007FFC16620000 - C:\WINDOWS\System32\winrnr.dll

00007FFC33850000 - C:\WINDOWS\system32\NLAapi.dll

00007FFC0E680000 - C:\WINDOWS\system32\wshbth.dll

00007FFC23F40000 - C:\WINDOWS\System32\fwpuclnt.dll

00007FFC27360000 - C:\Windows\System32\rasadhlp.dll

00007FFC38370000 - C:\WINDOWS\System32\msctf.dll

00007FFC2CFA0000 - C:\WINDOWS\System32\TextInputFramework.dll

00007FFC32130000 - C:\WINDOWS\System32\CoreUIComponents.dll

00007FFC34A00000 - C:\WINDOWS\System32\CoreMessaging.dll

00007FFC33320000 - C:\WINDOWS\SYSTEM32\wintypes.dll

00007FFC31620000 - C:\WINDOWS\SYSTEM32\WindowsCodecs.dll

00007FFC21240000 - F:\Gry\Guild Wars 2\bin64\CoherentUI64.dll

00007FFC2C060000 - C:\WINDOWS\SYSTEM32\d3d9.dll

00007FFC35650000 - C:\WINDOWS\SYSTEM32\dwmapi.dll

00007FFC16DB0000 - C:\WINDOWS\SYSTEM32\WINNSI.DLL

00007FFC362A0000 - C:\WINDOWS\SYSTEM32\DPAPI.dll

00007FFC2BEA0000 - C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_8c5e3f480513d171\nvldumdx.dll

00007FFBEDDC0000 - C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_8c5e3f480513d171\nvd3dumx.dll

00007FFC2C570000 - C:\WINDOWS\SYSTEM32\nvapi64.dll

00007FFC38520000 - C:\WINDOWS\System32\SETUPAPI.dll

00007FFC35BC0000 - C:\WINDOWS\SYSTEM32\dxgi.dll

00007FFC36D70000 - C:\WINDOWS\SYSTEM32\WINSTA.dll

00007FFC34820000 - C:\WINDOWS\SYSTEM32\dcomp.dll

*--> Game Context <--*

MapId: 0

Flags: 0x241

ElapsedTime: 00:00:10

*--> World State <--*

[DbgHelp.dll is C:\WINDOWS\SYSTEM32\dbghelp.dll]

[DbgHelp.dll version 10.0.18362.1 (64/32-bit compatible)]

*--> Thread 0x5244 <--*

*--> Trace <--*

Pc Rt : Args

00007ffc`2c10c8c3 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff7`85808d85 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff7`85808270 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff7`85807325 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff7`85802cd1 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff7`85801c3d 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff7`857cac10 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff7`857c7358 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff7`857c6c4d 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff7`86138005 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff7`85ac884b 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff7`85ac0d7b 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff7`857a0053 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff7`859912ae 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff7`8598f55e 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff7`8598f1d9 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff7`8599086f 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff7`8598ebdc 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff7`857b8f51 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff7`85947f21 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ffc`38ef7bd4 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ffc`3a08ced1 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

*--> Thread registers <--*

rax=0000000000000016 rbx=0000000000000000 rcx=0000000000000000

rdx=000001fedf416048 rsi=000001fed155984c rdi=000001fedf416040

rip=00007ffc2c10c8c3 rsp=0000000101cff090 rbp=0000000000000000

r8=0000000000000000 r9=000001fedf416048 r10=0000000000000002

r11=0000000101cff0d8 r12=0000000000000000 r13=0000000000000000

r14=000000000000004b r15=0000000000000001

cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010283

rdx-32 000001FEDF416028 1036572c`5778282a 00000000`00000000 00000000`00000010 000001fe`df41a660

rdx +0 000001FEDF416048 ffffffff`ffffffff 00000001`fffffffe 00000000`00005244 00000000`00000000

rdx+32 000001FEDF416068 00000000`020007d0 00005244`00000001 000001fe`df416040 00000000`00000000

r9-32 000001FEDF416028 1036572c`5778282a 00000000`00000000 00000000`00000010 000001fe`df41a660

r9 +0 000001FEDF416048 ffffffff`ffffffff 00000001`fffffffe 00000000`00005244 00000000`00000000

r9+32 000001FEDF416068 00000000`020007d0 00005244`00000001 000001fe`df416040 00000000`00000000

*--> Code <--*

00007ffc`2c10c8a3 4424248b 84391c03 00008944 24288b84 D$$..9.....D$(..

00007ffc`2c10c8b3 39200300 00894424 2c0f1044 24e93b37 9 ....D$,..D$.;7

00007ffc`2c10c8c3 febfeb23 41b99308 00004c8d 05cc9a0b ...#A.....L.....

00007ffc`2c10c8d3 00488d15 d5a90b00 b9efbead dee8938d .H..............

00007ffc`2c10c8e3 f8ffbb6c 08768848 8d4c2430 e86034f6 ...l.v.H.L$0.`4.

00007ffc`2c10c8f3 ff488b6c 24588bc3 488b5c24 50488b74 .H.l$X..H.\$PH.t

*--> Stack <--*

00000001`01cff090 00000000`00000002 00007ff7`857c5d79 00006e44`00000001 00007ff7`00000001 ........y]|.........Dn..........

00000001`01cff0b0 00000438`00000780 00000016`0000003b 000001fe`df416048 00000000`00000000 ....8...;.......H`A.............

00000001`01cff0d0 00000000`00000000 00007ff7`85808d85 000001fe`d1556400 00000001`01cff1e0 .................dU.............

00000001`01cff0f0 00000000`00000000 00000000`00000001 00000000`00000000 00007ff7`00000000 ................................

00000001`01cff110 00000000`0000005a 00000000`00000000 00000000`00000000 0000003b`00000000 Z...........................;...

00000001`01cff130 00000001`00000001 00007ffc`38c8422d 00000438`00000780 00000001`00000016 ........-B.8........8...........

00000001`01cff150 00000000`00000000 00000000`00000001 00000000`00090d3e 00000001`00000000 ................>...............

00000001`01cff170 00000000`0000004b 00000000`0000003b 000001fe`dea5b680 00000001`01cff1b0 K.......;.......................

00000001`01cff190 00000001`01cff1a0 00007ffc`38c831c7 00000000`00090d00 00000000`80061081 .........1.8....................

00000001`01cff1b0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000001`01cff1d0 00000000`00000000 00000000`00000000 78646d75`646c766e 65747300`6c6c642e ................nvldumdx.dll.ste

00000001`01cff1f0 76697244`5c32336d 5c65726f`74537265 6f706552`656c6946 6e5c7972`6f746973 m32\DriverStore\FileRepository\n

00000001`01cff210 666e692e`69646d76 385f3436`646d615f 30383466`33653563 5c313731`64333135 vmdi.inf_amd64_8c5e3f480513d171\

00000001`01cff230 78646d75`646c766e 00000000`6c6c642e 00000000`00000000 00000000`00000000 nvldumdx.dll....................

00000001`01cff250 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000001`01cff270 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000001`01cff290 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000001`01cff2b0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000001`01cff2d0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000001`01cff2f0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000001`01cff310 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000001`01cff330 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000001`01cff350 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000001`01cff370 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000001`01cff390 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000001`01cff3b0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000001`01cff3d0 00000000`00000000 00000000`00000000 47204149`4449564e 52206563`726f4665 ................NVIDIA GeForce R

00000001`01cff3f0 00303730`32205854 00000000`00000000 00000000`00000000 00000000`00000000 TX 2070.........................

00000001`01cff410 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000001`01cff430 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000001`01cff450 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000001`01cff470 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

*--> DirectX Device Info <--*

VendorId = 0x10de

DeviceId = 0x1f02

Version = 26.21.0014.4575

Description = NVIDIA GeForce RTX 2070

Compat = 0x00100000

VidMem = 0 MB

Healix.5819 · April 7, 2020

> 0000000180000000 - C:\Program Files (x86)\RivaTuner Statistics Server\RTSSHooks64.dll

Disable/uninstall, update or clear its cache.

Ashantara.8731 · April 8, 2020

Found this via Google: https://forum-en.gw2archive.eu/forum/support/support/Help-Plz-I-keep-crashing-when-i-press-Play/first#post4618674

Crash on startup 'serious error'

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