lock and delete please

[Jasonbdj.4021]

delete please

[mindcircus.1506]

Who are you to tell customers of a product that they cannot voice their opinions and feedback?

I mean just curious...

That is what these forums are for, after all.

[Jasonbdj.4021]

Am expressing my opinion lol?

[simmeh.2698]

You clearly work there, don't forget many players work in the IT business and know what a server is, or as you describe it a big computer..

We have the right to voice our opinions in a respected manner. The lack of clear comunication is what is pissing of most of the players here. "We are working on it" is not good enough. Tell us about the investigation and what we can expect.

 

If they say, an important server completely just died and we need to replace this, fine.

If they say, a back up rolled out automatically while this wasn't intended and we are checking the database intergrity , will take around 12 hours, fine.

 

It's about managing expectations at this time, if we lose all the data of the past 2 to 3 days, and they tell us why. We could forgive them. Stuff like this happens.

If they just shut their mouths like nothing happened, then people will get more pissed of for sure. Hell even quit.

[VAHNeunzehnsechundsiebzig.]

question: why are NA servers still up?

 

You can not do a rollback if NA is still going on. Reason: Trading post.

 

It is shared between NA and EU.

[VAHNeunzehnsechundsiebzig.]

Also, if I lose the achievements I got the last two days, I will be VERY ANGRY.

 

Bad enough if this ruins login reward progress.

[Jasonbdj.4021]

please delete, attacked about opinions over my opinion?

 

Becoming a pointless flame war.

[VAHNeunzehnsechundsiebzig.]

> @"simmeh.2698" said:

> You clearly work there, don't forget many players work in the IT business and know what a server is, or as you describe it a big computer..

> We have the right to voice our opinions in a respected manner. The lack of clear comunication is what is pissing of most of the players here. "We are working on it" is not good enough. Tell us about the investigation and what we can expect.

>

> If they say, an important server completely just died and we need to replace this, fine.

> If they say, a back up rolled out automatically while this wasn't intended and we are checking the database intergrity , will take around 12 hours, fine.

>

> It's about managing expectations at this time, if we lose all the data of the past 2 to 3 days, and they tell us why. We could forgive them. Stuff like this happens.

> If they just shut their mouths like nothing happened, then people will get more pissed of for sure. Hell even quit.

 

this. Today companies are expected to be open about these things - and even post a post mortem of what exactly went wrong, what the responses were, if these were adequate, how to improve and how to prevent an re-occurence.

 

Companies doing that almost always get at least some good publicity out of of screw-up. Companies which do not only get more and more resented.

[Syllar.7451]

> @"simmeh.2698" said:

> You clearly work there, don't forget many players work in the IT business and know what a server is, or as you describe it a big computer..

> We have the right to voice our opinions in a respected manner. The lack of clear comunication is what is pissing of most of the players here. "We are working on it" is not good enough. Tell us about the investigation and what we can expect.

>

> If they say, an important server completely just died and we need to replace this, fine.

> If they say, a back up rolled out automatically while this wasn't intended and we are checking the database intergrity , will take around 12 hours, fine.

>

> It's about managing expectations at this time, if we lose all the data of the past 2 to 3 days, and they tell us why. We could forgive them. Stuff like this happens.

> If they just shut their mouths like nothing happened, then people will get more pissed of for sure. Hell even quit.

 

So if thay tell you ''we sip cup of coffee on our server, oop'' its FINE, we will forgive them...andddd its gonne POOF