doomthrust.5930 Posted June 10, 2020 Share Posted June 10, 2020 Hello so I’m moving to my summerhouse this week but I won’t be able to login because sms verification does not work. I’m trying to turn it off but I never receive the sms to turn it off aswell. Couple of my friends did have same problem and Anet returned to their ticket. This is my ticket number Ticket #7779349. Thanks Link to comment Share on other sites More sharing options...
Raidon.5370 Posted June 10, 2020 Share Posted June 10, 2020 Same with me. I‘ve been waiting for a reply 10 days already while others got help after 7.... Ticket #7772286 Kinda getting frustrated at this point because I wanted to get the new expansion and I don‘t want to play with my second account forever (this one). Link to comment Share on other sites More sharing options...
Excludee.3850 Posted June 10, 2020 Share Posted June 10, 2020 You'll hear from the DMV before you hear from Anet, I'm sorry to say. Link to comment Share on other sites More sharing options...
xEOSx.8452 Posted June 11, 2020 Share Posted June 11, 2020 Same Issue SMS verification doesn't work. I reset my Modem at home network, now login ask for SMS verification but they have a problem with that system I didn't receive any SMS so I can't log in to game. I opened a ticket waiting for answer but I have friends in Guild with the same issue, 8 days they cannot get an answer. This is not acceptable. Link to comment Share on other sites More sharing options...
LolyPOPS.5364 Posted June 12, 2020 Share Posted June 12, 2020 Hmmm mayhaps because of covid, or the recent riot in many states happened? Link to comment Share on other sites More sharing options...
Raidon.5370 Posted June 12, 2020 Share Posted June 12, 2020 Already waiting for 13 days for a reply :( Link to comment Share on other sites More sharing options...
kharmin.7683 Posted June 12, 2020 Share Posted June 12, 2020 > @"LolyPOPS.5364" said: > Hmmm mayhaps because of covid, or the recent riot in many states happened? And still culling through the requests from the server outage. Link to comment Share on other sites More sharing options...
HungrY WolF.6390 Posted June 12, 2020 Share Posted June 12, 2020 I had my request resolved after 10 days. It was about being unable to log in. Link to comment Share on other sites More sharing options...
Raidon.5370 Posted June 12, 2020 Share Posted June 12, 2020 > @"HungrY WolF.6390" said: > I had my request resolved after 10 days. It was about being unable to log in. Was ist an anonymous ticket? Link to comment Share on other sites More sharing options...
HungrY WolF.6390 Posted June 13, 2020 Share Posted June 13, 2020 > @"Raidon.5370" said: > > @"HungrY WolF.6390" said: > > I had my request resolved after 10 days. It was about being unable to log in. > Was ist an anonymous ticket? > No. It was not an anonymous request. My friend did an anonymous request for password change which was reset in 12 days. So I think 12 to 15 days is the average response time. Link to comment Share on other sites More sharing options...
Raidon.5370 Posted June 13, 2020 Share Posted June 13, 2020 > @"HungrY WolF.6390" said: > > @"Raidon.5370" said: > > > @"HungrY WolF.6390" said: > > > I had my request resolved after 10 days. It was about being unable to log in. > > Was ist an anonymous ticket? > > > > No. It was not an anonymous request. My friend did an anonymous request for password change which was reset in 12 days. So I think 12 to 15 days is the average response time. Yep, can confirm that anonymous requests get solved after 12-15 days. Mine got solved after 15 today! Link to comment Share on other sites More sharing options...
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