Crashes not memory related since last night - vanilla 64bit Guild Wars 2

[Alaska.1605]

Hi all,

 

Sorry if there's a way to post crash logs correctly that I'm not aware of, but I've been getting these crashes as of late yesterday evening and I'm not sure why.

 

As the title states, my Guild Wars 2 is 64bit and vanilla (so no mods of any kind).

 

It started happening only after I started doing the Mad King biography related scavenger hunt (mad memories, mad mementos etc) yesterday.

 

I've tried:

 

- A clean reinstall

- Deleting the local.dat file

- Repairing the client by adding -repair to the target

- deleting all Guild Wars 2 references in %temp% (in the appdata parent directory)

- Moving to my SSD away from Program Files on my HDD (GW2 installs their by default with no way to change during the install/download...)

 

Lots of people are mentioning out of memory crashes, but my crashes and the associated errors suggest it's unrelated (though my memory usage is admittedly high at around 85% total usage whilst GW2 is running)

 

Anyone by chance had a similar issue in the past and can think of something I might be missing?

 

*--> Crash <--*

OOM: Heap, bytes=1048672,

App: Gw2-64.exe

Pid: 592

BaseAddr: 00007FF656810000

ProgramId: 101

Build: 107274

When: 2020-10-18T09:38:30Z 2020-10-18T10:38:30+01:00

Uptime: 0 days 0:26:23

Flags: 0

DumpFile: Crash.dmp

 

*--> System <--*

Name: 1820912a

IpAddr: 192.168.1.138

Processors: 4 [GenuineIntel:6:12:3]

OSVersion: Windows 6.1 (64 bit)

 

*--> System Memory <--*

Physical: 957MB/ 8080MB 11%

Paged: 11MB/ 9986MB 0%

Virtual: 134207537MB/134217727MB 3%

Load: 88%

CommitTotal: 9974MB

CommitLimit: 9986MB

CommitPeak: 9980MB

SystemCache: 1651MB

HandleCount: 66831

ProcessCount: 164

ThreadCount: 1805

 

*--> Process Memory <--*

Private: 5378MB

WorkingSet: 3056MB

PeakWorkingSet: 4290MB

PageFaults: 74793643

 

*--> Memory Category Usage (Inclusive) <--*

[Category] [size(MB)] [Count]

Root 2271.26 2563035

VRAM 1392.29 19132

Programmer Data 1160.93 555586

Uncategorized 939.98 1923427

Engine 655.43 298433

Model-Programmer 513.27 104358

Model Granny 500.92 44325

VRAM - Character Tex 429.59 2174

VRAM - Composite Tex 348.44 777

Game 324.86 175585

VRAM - Prop Tex 242.63 2098

Content 231.77 59631

Art Assets 135.25 39568

Collections 134.91 10284

Dictionary 132.26 3659

Character Models 109.60 15110

Gr 107.78 128917

Composite Models 106.71 6952

VRAM - Gr Postproc 91.39 20

Text 68.72 6569

Composite Packfile 64.87 1754

Gr Umbra 52.55 2717

Composite Tex 41.18 87

Composite Tex Pool 41.18 87

 

*--> Memory Category Usage (Exclusive) <--*

[Category] [size(MB)] [Count]

Uncategorized 939.98 1923427

Model Granny 500.92 44325

VRAM - Character Tex 429.59 2174

VRAM - Composite Tex 348.44 777

VRAM - Prop Tex 242.63 2098

Content 231.77 59631

Dictionary 132.26 3659

VRAM - Gr Postproc 91.39 20

Text 68.72 6569

Composite Packfile 64.87 1754

Gr Umbra 52.55 2717

Composite Tex Pool 41.18 87

VRAM - Effect Texture 36.51 337

VRAM - DirectX Geo Buffers 30.56 1520

Archive 28.13 74

VRAM - Composite Geo 25.15 174

VRAM - Character Geo 22.46 161

VRAM - UI Textures 22.27 518

VRAM - Terrain Tex 20.58 49

VRAM - Gr Img 17.67 11

Collide Havok 15.92 35428

Gr Model 15.26 34527

VRAM - Prop Geo 15.10 129

Audio FMOD 14.85 5450

 

*--> DllList <--*

00007FF656810000 - E:\Guild Wars 2\Gw2-64.exe

00007FFC74570000 - C:\WINDOWS\SYSTEM32\ntdll.dll

00007FFC73AF0000 - C:\WINDOWS\System32\KERNEL32.DLL

00007FFC72110000 - C:\WINDOWS\System32\KERNELBASE.dll

00007FFC6F620000 - C:\WINDOWS\SYSTEM32\apphelp.dll

00007FFC36010000 - C:\WINDOWS\SYSTEM32\AcLayers.DLL

00007FFC73000000 - C:\WINDOWS\System32\msvcrt.dll

00007FFC73F20000 - C:\WINDOWS\System32\USER32.dll

00007FFC71F20000 - C:\WINDOWS\System32\win32u.dll

00007FFC725E0000 - C:\WINDOWS\System32\GDI32.dll

00007FFC71E10000 - C:\WINDOWS\System32\gdi32full.dll

00007FFC71D40000 - C:\WINDOWS\System32\msvcp_win.dll

00007FFC723E0000 - C:\WINDOWS\System32\ucrtbase.dll

00007FFC73EC0000 - C:\WINDOWS\System32\SHLWAPI.dll

00007FFC72E00000 - C:\WINDOWS\System32\ADVAPI32.dll

00007FFC73A50000 - C:\WINDOWS\System32\sechost.dll

00007FFC73150000 - C:\WINDOWS\System32\RPCRT4.dll

0000013278000000 - C:\WINDOWS\SYSTEM32\sfc.dll

00007FFC615B0000 - C:\WINDOWS\SYSTEM32\WINSPOOL.DRV

00007FFC52650000 - C:\WINDOWS\SYSTEM32\sfc_os.DLL

00007FFC588D0000 - C:\WINDOWS\SYSTEM32\SortWindows61.dll

00007FFC72DC0000 - C:\WINDOWS\System32\IMM32.DLL

00007FFC73BC0000 - C:\WINDOWS\System32\WS2_32.dll

00007FFC720B0000 - C:\WINDOWS\System32\WINTRUST.dll

00007FFC6CA10000 - C:\WINDOWS\SYSTEM32\VERSION.dll

00007FFC73BB0000 - C:\WINDOWS\System32\PSAPI.DLL

00007FFC72B40000 - C:\WINDOWS\System32\ole32.dll

00007FFC6DA30000 - C:\WINDOWS\SYSTEM32\WTSAPI32.dll

00007FFC740C0000 - C:\WINDOWS\System32\combase.dll

00007FFC61950000 - C:\WINDOWS\SYSTEM32\WINMM.dll

00007FFC72F30000 - C:\WINDOWS\System32\OLEAUT32.dll

00007FFC73280000 - C:\WINDOWS\System32\SHELL32.dll

00007FFC71F50000 - C:\WINDOWS\System32\CRYPT32.dll

00007FFC61640000 - C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.19041.572_none_fae9a23b76193bbb\gdiplus.dll

00007FFC5F240000 - C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.19041.488_none_4238de57f6b64d28\COMCTL32.dll

00007FFC61930000 - C:\WINDOWS\SYSTEM32\Secur32.dll

00007FFC58450000 - C:\WINDOWS\SYSTEM32\USP10.dll

00007FFC581F0000 - C:\WINDOWS\SYSTEM32\MSACM32.dll

00007FFC617F0000 - C:\WINDOWS\SYSTEM32\MSIMG32.dll

00007FFC6DBF0000 - C:\WINDOWS\SYSTEM32\winmmbase.dll

00007FFC715D0000 - C:\WINDOWS\SYSTEM32\CRYPTBASE.DLL

00007FFC71BA0000 - C:\WINDOWS\SYSTEM32\SSPICLI.DLL

00007FFC718D0000 - C:\WINDOWS\SYSTEM32\MSASN1.dll

00007FFC71CC0000 - C:\WINDOWS\System32\bcryptPrimitives.dll

00007FFC5A560000 - C:\WINDOWS\SYSTEM32\dbghelp.dll

00007FFC6FE30000 - C:\WINDOWS\SYSTEM32\windows.storage.dll

00007FFC716C0000 - C:\WINDOWS\SYSTEM32\Wldp.dll

00007FFC74480000 - C:\WINDOWS\System32\SHCORE.dll

00007FFC71BF0000 - C:\WINDOWS\SYSTEM32\profapi.dll

00007FFC6FC30000 - C:\WINDOWS\SYSTEM32\kernel.appcore.dll

00007FFC71DE0000 - C:\WINDOWS\System32\bcrypt.dll

00007FFC6F750000 - C:\WINDOWS\system32\uxtheme.dll

00007FFC6C9D0000 - C:\WINDOWS\SYSTEM32\cryptnet.dll

00007FFC72C70000 - C:\WINDOWS\System32\imagehlp.dll

00007FFC715B0000 - C:\WINDOWS\SYSTEM32\CRYPTSP.dll

00007FFC70D70000 - C:\WINDOWS\system32\rsaenh.dll

00007FFC67E50000 - C:\WINDOWS\SYSTEM32\dxcore.dll

00007FFC72590000 - C:\WINDOWS\System32\cfgmgr32.dll

00007FFC393F0000 - C:\WINDOWS\system32\nvspcap64.dll

00007FFC709D0000 - C:\WINDOWS\SYSTEM32\ntmarta.dll

00007FFC705E0000 - C:\WINDOWS\SYSTEM32\gpapi.dll

00007FFC730A0000 - C:\WINDOWS\System32\clbcatq.dll

00007FFC50EC0000 - C:\WINDOWS\system32\napinsp.dll

00007FFC508E0000 - C:\WINDOWS\system32\pnrpnsp.dll

00007FFC50EA0000 - C:\WINDOWS\system32\wshbth.dll

00007FFC6D5C0000 - C:\WINDOWS\system32\NLAapi.dll

00007FFC710D0000 - C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL

00007FFC713E0000 - C:\WINDOWS\System32\mswsock.dll

00007FFC71110000 - C:\WINDOWS\SYSTEM32\DNSAPI.dll

00007FFC72DF0000 - C:\WINDOWS\System32\NSI.dll

00007FFC508C0000 - C:\WINDOWS\System32\winrnr.dll

00007FFC6ABF0000 - C:\WINDOWS\System32\fwpuclnt.dll

00007FFC6A8E0000 - C:\Windows\System32\rasadhlp.dll

00007FFC72CA0000 - C:\WINDOWS\System32\msctf.dll

00007FFC6A540000 - C:\WINDOWS\SYSTEM32\textinputframework.dll

00007FFC6F0C0000 - C:\WINDOWS\System32\CoreUIComponents.dll

00007FFC6F420000 - C:\WINDOWS\System32\CoreMessaging.dll

00007FFC6E750000 - C:\WINDOWS\SYSTEM32\wintypes.dll

00007FFC6C0D0000 - C:\WINDOWS\SYSTEM32\WindowsCodecs.dll

00007FFC5A300000 - C:\WINDOWS\SYSTEM32\TextShaping.dll

00007FFC392D0000 - E:\Guild Wars 2\bin64\CoherentUI64.dll

00007FFC68F50000 - C:\WINDOWS\SYSTEM32\d3d9.dll

00007FFC6FA20000 - C:\WINDOWS\SYSTEM32\dwmapi.dll

00007FFC6CC00000 - C:\WINDOWS\SYSTEM32\WINNSI.DLL

00007FFC66BD0000 - C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7c6629f3404619ed\nvldumdx.dll

00007FFC26CA0000 - C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_7c6629f3404619ed\nvd3dumx.dll

00007FFC694E0000 - C:\WINDOWS\SYSTEM32\nvapi64.dll

00007FFC726D0000 - C:\WINDOWS\System32\SETUPAPI.DLL

00007FFC71660000 - C:\WINDOWS\SYSTEM32\WINSTA.dll

00007FFC6EB50000 - C:\WINDOWS\SYSTEM32\dcomp.dll

00007FFC6A490000 - C:\WINDOWS\SYSTEM32\mscms.dll

00007FFC71B70000 - C:\WINDOWS\SYSTEM32\USERENV.dll

00007FFC6A470000 - C:\WINDOWS\SYSTEM32\ColorAdapterClient.dll

00007FFC5F040000 - C:\Windows\System32\Windows.Internal.Graphics.Display.DisplayColorManagement.dll

00007FFC6C290000 - C:\WINDOWS\System32\MMDevApi.dll

00007FFC71A90000 - C:\WINDOWS\System32\DEVOBJ.dll

00007FFC5EFF0000 - C:\WINDOWS\SYSTEM32\wdmaud.drv

00007FFC6D150000 - C:\WINDOWS\SYSTEM32\AVRT.dll

00007FFC6D7C0000 - C:\WINDOWS\SYSTEM32\ksuser.dll

00007FFC54550000 - C:\WINDOWS\SYSTEM32\AUDIOSES.DLL

00007FFC71880000 - C:\WINDOWS\SYSTEM32\powrprof.dll

00007FFC71760000 - C:\WINDOWS\SYSTEM32\UMPDC.dll

00007FFC6D6A0000 - C:\WINDOWS\SYSTEM32\msacm32.drv

00007FFC6D690000 - C:\WINDOWS\SYSTEM32\midimap.dll

00007FFC6F850000 - C:\WINDOWS\SYSTEM32\resourcepolicyclient.dll

00007FFC58C90000 - C:\WINDOWS\SYSTEM32\icm32.dll

 

[DbgHelp.dll is C:\WINDOWS\SYSTEM32\dbghelp.dll]

[DbgHelp.dll version 10.0.19041.488 (64/32-bit compatible)]

 

*--> Thread 0xc14 <--*

 

*--> Trace <--*

Pc Rt : Args

00007ff6`569a3acb 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

 

*--> Thread registers <--*

rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000000

rdx=0000000000000000 rsi=00000002aa6ff9a0 rdi=0000000000000005

rip=00007ff6569a3acb rsp=00000002aa6ff400 rbp=0000000000000000

r8=0000000000000000 r9=0000000000000000 r10=0000000000000000

r11=0000000000000000 r12=0000000000000008 r13=0000000000000060

r14=0000000000000000 r15=000000000000000c

cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000202

 

 

*--> Code <--*

00007ff6`569a3aab 85c00f85 91000000 ff152f5b 40014889 ........../[@.H.

00007ff6`569a3abb 05c02ad1 01488d4c 2460ff15 6d584001 ..*..H.L$`..mX@.

00007ff6`569a3acb 488b8424 58010000 4c8d0506 88410148 H..$X...L....A.H

00007ff6`569a3adb 89442440 4885ff48 8b8424f8 00000044 .D$@H..H..$....D

00007ff6`569a3aeb 8bcd4889 4424484c 0f45c748 8b842400 ..H.D$HL.E.H..$.

00007ff6`569a3afb 01000048 8bd64889 4424508b cb488d44 ...H..H.D$P..H.D

 

*--> Stack <--*

00000002`aa6ff400 00000002`aa6ff9b3 00000000`00000040 00000000`00000013 00000000`00000000 ..o.....@.......................

00000002`aa6ff420 00000002`aa6ff440 00000002`aa6ff460 00000000`00000000 00000002`aa6ff3e8 @.o.....`.o...............o.....

00000002`aa6ff440 00007ff6`569a3acb 00000002`aa6ff400 00000000`00000000 00000007`00000013 .:.V......o.....................

00000002`aa6ff460 00000000`00000000 00000000`fffffffa 00000002`aa6f0000 00000002`aa6ff681 ..................o.......o.....

00000002`aa6ff480 ffffff00`00000007 00007ffc`00000015 00001fb7`0010000f 0053002b`002b0033 ........................3.+.+.S.

00000002`aa6ff4a0 00000246`002b002b 00000000`00805dc0 007fff80`007fff80 007d7d00`0004a849 +.+.F....]..............I....}}.

00000002`aa6ff4c0 0002cb5f`00803a68 008022d8`007e7e00 00000002`aa6ff7e8 ffffffff`fffffffe h:.._....~~.."....o.............

00000002`aa6ff4e0 00000002`aa6ff460 00000000`00000000 00000000`00000005 00000002`aa6ff400 `.o.......................o.....

00000002`aa6ff500 00000000`00000000 00000002`aa6ff9a0 00007ff6`57dbaf68 00007ff6`57dbaf68 ..........o.....h..W....h..W....

00000002`aa6ff520 00000000`00000000 00000002`aa6ff681 00000002`aa6ff8c0 00000000`00000008 ..........o.......o.............

00000002`aa6ff540 00000000`00000060 00000000`00000000 00000000`0000000c 00007ff6`569a3acb `........................:.V....

00000002`aa6ff560 00000000`0000027f 00000000`00000000 00000000`00000000 0000ffff`00001fb7 ................................

00000002`aa6ff580 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000002`aa6ff5a0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000002`aa6ff5c0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000002`aa6ff5e0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000002`aa6ff600 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000002`aa6ff620 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000002`aa6ff640 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000002`aa6ff660 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000002`aa6ff680 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000002`aa6ff6a0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000002`aa6ff6c0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000002`aa6ff6e0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000002`aa6ff700 00000000`00000000 00000000`08000008 00000002`aa6ff7d0 00000000`00000081 ..................o.............

00000002`aa6ff720 00000002`aa6ffb00 00000000`00000000 00000001`0000fd00 0001f900`0001f900 ..o.............................

00000002`aa6ff740 00000000`00000000 00000132`31529ea0 00000132`3685e600 00007ffc`7458790b ..........R12......62....yXt....

00000002`aa6ff760 00000000`01ec0143 00000000`00000028 00000132`4e235bd0 00000133`3afcefc0 C.......(........[#N2......:3...

00000002`aa6ff780 00000132`3685e600 00007ffc`7458790b 00000000`00000000 00000000`00000008 ...62....yXt....................

00000002`aa6ff7a0 00000000`00100080 00000000`00100070 00000000`000003ff 00000000`00000000 ........p.......................

00000002`aa6ff7c0 00000132`780a0000 00007ffc`74587406 00000132`c0000017 00000000`0000000a ...x2....tXt........2...........

00000002`aa6ff7e0 00000000`00100070 00000000`001000b8 00000000`00000000 00000002`aa6ff800 p.........................o.....

 

*--> Error Logs <--*

mutation

09:33:11Z Texture missing mip chain: 0x19d40d

09:33:39Z Model '0x123674': Permutation 'boworange' not found, auto selecting permutation

09:34:09Z Couldn't find projectile effect for skill 'soUQE.mxnTo'

09:34:10Z Model '0x21c39f': Permutation 'stoweda' not found, auto selecting permutation

09:34:11Z Texture missing mip chain: 0x08be82

09:34:11Z Model '0x08be8c': Permutation 'default' not found, auto selecting permutation

09:34:27Z Texture missing mip chain: 0x08be82

09:34:27Z Model '0x08be8c': Permutation 'default' not found, auto selecting permutation

09:34:28Z Texture '0x03539b' dimensions too small

09:34:28Z Loading '0x03539b' texture failed

09:34:36Z Model '0x21c39f': Permutation 'stoweda' not found, auto selecting permutation

09:34:37Z Model '0x08be8c': Permutation 'default' not found, auto selecting permutation

09:35:00Z Texture '0x03539b' dimensions too small

09:35:00Z Loading '0x03539b' texture failed

09:35:18Z Texture '0x03539b' dimensions too small

09:35:18Z Loading '0x03539b' texture failed

09:35:27Z Model '0x079941': Permutation 'default' not found, auto selecting permutation

09:35:42Z Texture '0x03539b' dimensions too small

09:35:42Z Loading '0x03539b' texture failed

09:35:55Z Model '0x123674': Permutation 'boworange' not found, auto selecting permutation

09:36:42Z Texture '0x03539b' dimensions too small

09:36:42Z Loading '0x03539b' texture failed

09:36:42Z Texture missing mip chain: 0x093483

09:37:07Z Texture missing mip chain: 0x093483

09:37:50Z Texture missing mip chain: 0x08be82

09:37:50Z Model '0x08be8c': Permutation 'default' not found, auto selecting permutation

09:37:52Z Texture missing mip chain: 0x093483

09:38:01Z Model '0x22e301': Permutation 'stoweda' not found, auto selecting permutation

09:38:06Z Model '0x08be8c': Permutation 'default' not found, auto selecting permutation

09:38:14Z Content is referencing a propID that doesn't exist propId='1924002649382879764'

09:38:20Z Model '0x0e617c': Permutation 'sword' not found, auto selecting permutation

Crashed at 09:38:30Z

 

*--> DirectX Device Info <--*

VendorId = 0x10de

DeviceId = 0x1c81

Version = 27.21.0014.5655

Description = NVIDIA GeForce GTX 1050

Compat = 0x00100800

VidMem = 2048 MB

[Alaska.1605]

^Anyone got any ideas on the above?

[Inculpatus cedo.9234]

What advice did the Tech CS Team have for you?

[Alaska.1605]

- Try running in compatibility mode for an earlier version of windows.

- Try running as admin.

- Try disabling all optional startup programs.

- Try repairing the client.

- Try deleting the .dat file.

- Try a sfc /scannow.

- Send logs for Speccy, Hijack this, dxdiag, Arenanet.log and crash.dmp

 

I've also made some hardware changes since + a fresh windows 10 install, the issue still persists to the same degree.

[Inculpatus cedo.9234]

> @"Alaska.1605" said:

> - Try running in compatibility mode for an earlier version of windows.

> - Try running as admin.

> - Try disabling all optional startup programs.

> - Try repairing the client.

> - Try deleting the .dat file.

> - Try a sfc /scannow.

> - Send logs for Speccy, Hijack this, dxdiag, Arenanet.log and crash.dmp

>

> I've also made some hardware changes since + a fresh windows 10 install, the issue still persists to the same degree.

 

Deleting the .dat file will require downloading the entire game, again.

[Alaska.1605]

Yes, that's right.

 

I did all of these things prior to a CPU, motherboard and RAM upgrade over the weekend.