UncrushablePigeon.8760 Posted March 31, 2018 Share Posted March 31, 2018 Can I get an update on ticket 6845028? I submitted it March 23rd, then replied to it on March 29th asking for an update. I did not receive rewards for PoF chapters "The Way Forward" and "Bringing Out the Archon" so I can't complete my collection. Link to comment Share on other sites More sharing options...
Mister Ch.7854 Posted March 31, 2018 Share Posted March 31, 2018 I've been locked out of my account for three days now, no actual response on the ticket - one can only assume there's something very very wrong with the customer support system. Link to comment Share on other sites More sharing options...
babizokahh.1870 Posted April 3, 2018 Share Posted April 3, 2018 My friend lost his phone with authenticator. He doens't wanna lose the current event, but support is taking too long to answer his ticket, this is very annoying, something so quick to solve, it should be answered asap. He can't even post here since he doens't have the authenticator. Link to comment Share on other sites More sharing options...
Trefiat.1203 Posted May 2, 2018 Share Posted May 2, 2018 Three days ago I created ticket 6887185 to regain access to my Guild Wars 1 account. I'm posting here hoping someone from support might take a look at it. Any updates would be greatly appreciated! Link to comment Share on other sites More sharing options...
Steve The Cynic.3217 Posted May 2, 2018 Share Posted May 2, 2018 > @"babizokahh.1870" said: > My friend lost his phone with authenticator. He doens't wanna lose the current event, but support is taking too long to answer his ticket, this is very annoying, something so quick to solve, it should be answered asap. He can't even post here since he doens't have the authenticator. It *will* be answered ASAP: "As Soon As Possible". ASAP does not mean "immediately". I mean, I realise that it's frustrating to be locked out of the game like that (which is *a* reason that I don't have an authenticator for GW2 on my phone), but your friend isn't the only player who's put in a ticket. He probably isn't even the only player with a lost authenticator-phone. Link to comment Share on other sites More sharing options...
hailtonothing.5283 Posted May 2, 2018 Share Posted May 2, 2018 > @"Trefiat.1203" said: > Three days ago I created ticket 6887185 to regain access to my Guild Wars 1 account. I'm posting here hoping someone from support might take a look at it. Any updates would be greatly appreciated! I've been waiting 6 days for the same thing. Settle in for the long-haul, and remember to get up and walk around the aisles every hour or so to avoid DVT. Link to comment Share on other sites More sharing options...
ShadowChoke.1792 Posted May 3, 2018 Share Posted May 3, 2018 I've been waiting a few days now trying to get someone to help me with my issues and i kinda need help so i can get the new dlc that has gone to a deleted email i cant access anymore, my new ticket number is 6891663 would be awesome if i could get help soon. Link to comment Share on other sites More sharing options...
Medori.7285 Posted May 3, 2018 Share Posted May 3, 2018 six-day old ticket #6885886 Can any of you confirm that we are supposed to get a confirmation email from ArenaNet when they receive a ticket? I never received one...... Thanks Link to comment Share on other sites More sharing options...
RoseofGilead.8907 Posted May 3, 2018 Share Posted May 3, 2018 > @"Medori.7285" said: > six-day old ticket #6885886 > Can any of you confirm that we are supposed to get a confirmation email from ArenaNet when they receive a ticket? I never received one...... > Thanks Yes, you are supposed to get a confirmation email almost immediately after you submit a ticket (all of mine were received within 10 minutes of making any tickets I've submitted in the past). If you didn't get it, then there was either a typo in the email address you typed in when you made your ticket, your email provider is blocking Anet's mails/putting them in the spam folder, or the ticket just didn't go through. So, check your spam filters and all of that. Link to comment Share on other sites More sharing options...
Medori.7285 Posted May 3, 2018 Share Posted May 3, 2018 Thanks Rose, will do. Link to comment Share on other sites More sharing options...
Malice Wonder.6713 Posted May 5, 2018 Share Posted May 5, 2018 @"Gaile Gray.6029" Ticket #6884371 Over 1 week with no response. Please help ! I cannot login to two of my accounts because the authenticator refuses to send me emails for my new IP address. Link to comment Share on other sites More sharing options...
ShadowChoke.1792 Posted May 6, 2018 Share Posted May 6, 2018 Ticket #6891663 i gotten the main issue resolved but i still need the path of fire code resent to the proper email so i can start downloading it. Link to comment Share on other sites More sharing options...
hailtonothing.5283 Posted May 6, 2018 Share Posted May 6, 2018 Ten days on ticket #6884711. Sigh. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now