Launcher clearing user name

[notebene.3190]

This just started happening recently. Every 2nd or 3rd time I use the launcher, the user name is cleared out (even though I've checked to remember it).

 

Is there anything I can do on my end to fix that?

[Inculpatus cedo.9234]

Tried a -repair of the client or clearing the GW2 cache?

 

Good luck.

[notebene.3190]

> @"Inculpatus cedo.9234" said:

> Tried a -repair of the client or clearing the GW2 cache?

>

> Good luck.

 

I know how to do a repair (I think), and I can try that. How do you delete the cache?

 

I was thinking of another game. Not sure how to do a repair in this game.

[Inculpatus cedo.9234]

You can find instructions in the Knowledge Base accessed via the 'Support' link above/below and 'Search - Repair' and/or 'Search - Troubleshoot Trading Post'.

 

Good luck.

[notebene.3190]

> @"Inculpatus cedo.9234" said:

> You can find instructions in the Knowledge Base accessed via the 'Support' link above/below and 'Search - Repair' and/or 'Search - Troubleshoot Trading Post'.

>

> Good luck.

 

Thanks. I did the repair and cleared the cache folder. I did 2 restarts, and it didn't clear it out. We'll see if it sticks.

[Inculpatus cedo.9234]

Great! Hope it stays for you.

If you continue to have issue, you can contact the CS Team via the 'Support' link and 'Submit a Ticket' for assistance.

 

Good luck.