can not log in

[esoindrawan.4329]

hello i am a new player and have been playing for about 2 months and last log off this morning, then i just want to log in but suddenly can not log in then i try to reset password and succeed but still can not log in i hope friends here can help me and thank you in advance

[Inculpatus cedo.9234]

What kind of error are you encountering?

If it is 'Wrong Password', your account may have been compromised; but, if you can log into the forums, it may be something else.

 

You can contact the CS Team via the 'Support' link above/below and 'Submit a Ticket' (anonymously, if need be) for assistance.

 

Good luck.

[Healix.5819]

I'm assuming you can't login through the launcher but can login through account.arena.net and are thus able to login on the forums? If so, something is either blocking GW2's connection or your DNS is outdated.

 

To flush your DNS, open a command prompt (cmd.exe) and enter:

ipconfig /flushdns

 

You can instead manually select a login server using the -authsrv option (-authsrv 64.25.38.54). ArenaNet is now using Amazon's servers, but these are ArenaNet's original IPs, just in case you have problem with connecting through Amazon:

 

**For NA registered accounts:**

64.25.38.54

64.25.38.171

64.25.38.185

64.25.38.51

64.25.38.172

 

For Amazon's, use (cmd.exe): nslookup auth1.101.arenanetworks.com 8.8.8.8

 

**For EU registered accounts:**

206.127.159.109

206.127.146.73

206.127.159.107

206.127.146.67

206.127.146.74

 

For Amazon's, use (cmd.exe): nslookup auth2.101.arenanetworks.com 8.8.8.8

 

You can additionally force GW2 to use port 80 or 443 using the option:

-clientport 80