Clicking "Sign In" on the support page redirects me to the main page over and over.

[SevlisBavles.3059]

I am trying to log in but I keep getting this error

 

The game client was unable to connect to the log-in server. Please restart your client and try again. If the problem persists, contact Customer Support for assistance at http://support.guildwars2.com.

Build: 84086

Error Code: 58:11:5:535

 

When I proceed to support, I can't sign in because the Sign In button just redirects me to https://help.guildwars2.com/hc/en-us

[Inculpatus cedo.9234]

You can submit a ticket for assistance without logging in using the 'anonymous' option at the bottom of the ticket submission area. It makes no real difference if you are logged in or not; all responses will be emails sent to the address listed on the ticket submission.

 

Good luck.

[MidoriMarch.8067]

> @"Inculpatus cedo.9234" said:

> You can submit a ticket for assistance without logging in using the 'anonymous' option at the bottom of the ticket submission area. It makes no real difference if you are logged in or not; all responses will be emails sent to the address listed on the ticket submission.

>

> Good luck.

 

No it does make differences.

 

Anet tends to reply faster when you actually submit ticket while logged in than anonymously.

 

and stop copy & paste same thing trying to get thumbs up / helpful.

[MidoriMarch.8067]

> @SevlisBavles.3059 said:

> I am trying to log in but I keep getting this error

>

> The game client was unable to connect to the log-in server. Please restart your client and try again. If the problem persists, contact Customer Support for assistance at http://support.guildwars2.com.

> Build: 84086

> Error Code: 58:11:5:535

>

> When I proceed to support, I can't sign in because the Sign In button just redirects me to https://help.guildwars2.com/hc/en-us

 

This happens to me as well.

[Healix.5819]

The original login servers were shutdown yesterday. If you were still using them, either by using the -authsrv option or through editing your hosts file, you'll need to remove it. If you weren't using that, ensure that GW2's connections aren't being blocked and flush your DNS using cmd.exe: ipconfig /flushdns

 

For the support page, it requires javascript, otherwise the sign in button goes nowhere and the button next to it (submit a ticket) has no text. Ad-blockers could also be interfering.

[BLANE.8346]

> @Healix.5819 said:

> The original login servers were shutdown yesterday. If you were still using them, either by using the -authsrv option or through editing your hosts file, you'll need to remove it. If you weren't using that, ensure that GW2's connections aren't being blocked and flush your DNS using cmd.exe: ipconfig /flushdns

>

> For the support page, it requires javascript, otherwise the sign in button goes nowhere and the button next to it (submit a ticket) has no text. Ad-blockers could also be interfering.

 

thanks the flushdns helped! I had to do it 2 times, i closed gw2 before dnsflushing it a 2nd time then it worked