Gw2 64bit Not Installing

[Artorous.8573]

I posted this in the bugs forum by mistake and figured I'd post it here as well. I tried running Malwayrebytes to see if the other selection would work but it's still doing the same thing.

 

Original Post:

I have been trying to re-install this game for 2 weeks now and it continuously gives me the same stupid "A Serious Error Has Occurred" message. I've tried every single "fix" that I've found online but nothing has worked. I know this PC can handle it as I played on this very PC when it was released and it worked perfectly fine but now that I want to pick it back up again I can't even get it to install past 40%. If someone can give me a fix that actually works that would be fantastic.

 

I know my PC isn't the best but my computer specs are:

OS - Windows 10 64bit

Processor - Intel Core i5-3570K CPU @ 3.40GHz

Ram - 12.0 GB

 

Crash Information is:

--> Crash <--

Exception: c0000005

Memory at address 00000000`00000008 could not be read

App: Gw2-64.exe

Pid: 8360

Cmdline:

BaseAddr: 00007FF737C00000

ProgramId: 101

Build: 84555

Module: plsapp64.dll

When: 2017-12-08T19:24:20Z 2017-12-08T14:24:20-05:00

Uptime: 0 days 0:07:52

Flags: 0

 

--> System <--

Name: CIVILIZATION-PC

 

Processors: 4 [GenuineIntel:6:10:9]

OSVersion: Windows 10.0 (64 bit)

 

--> System Memory <--

Physical: 7815MB/12248MB 63%

Paged: 18496MB/24536MB 75%

Virtual: 134217362MB/134217727MB 3%

Load: 36%

CommitTotal: 6039MB

CommitLimit: 24536MB

CommitPeak: 8075MB

SystemCache: 7982MB

HandleCount: 90873

ProcessCount: 216

ThreadCount: 2875

 

--> Process Memory <--

Private: 149MB

WorkingSet: 163MB

PeakWorkingSet: 215MB

PageFaults: 18037809

 

--> Memory Category Usage (Inclusive) <--

[Category] [size(MB)] [Count]

Root 114.56 7369

Programmer Data 65.88 1338

Collections 58.15 415

Uncategorized 42.23 5276

Set 32.01 171

Dictionary 26.09 44

I/O 7.31 683

Collide Havok 6.45 755

Collide 6.45 755

Archive 4.44 245

Asset Service 1.63 421

File Service 1.24 12

Networking 0.17 29

UI 0.11 105

Web Browser 0.11 91

Event 0.07 2

Game 0.04 55

Engine 0.02 12

Content 0.02 1

Threading 0.01 15

Model-Programmer 0.01 1

BTree 0.00 6

CharClient 0.00 5

Services 0.00 8

 

--> Memory Category Usage (Exclusive) <--

[Category] [size(MB)] [Count]

Uncategorized 42.23 5276

Set 32.01 171

Dictionary 26.09 44

Collide Havok 6.45 755

Archive 4.44 245

Asset Service 1.63 421

File Service 1.24 12

Networking 0.17 24

Web Browser 0.11 91

Event 0.07 2

Collections 0.05 194

Game 0.02 45

Content 0.02 1

Threading 0.01 15

Model-Programmer 0.01 1

Engine 0.01 6

BTree 0.00 6

CharClient 0.00 5

Services 0.00 8

File Core 0.00 2

Text 0.00 1

Download 0.00 3

UI 0.00 14

Programmer Data 0.00 2

[Healix.5819]

In short, plsapp64.dll is interfering and causing the crash. A quick google says it's PureLeads by Sendori, and classified as adware. You'll need to first remove it.