EKAN.4051 Posted December 13, 2017 Share Posted December 13, 2017 I can loggin, patch but when I click start game wont start. Anyone else got same issue? Link to comment Share on other sites More sharing options...
Kanok.3027 Posted December 13, 2017 Share Posted December 13, 2017 Yeah, Windows updated this morning while I was asleep and now whenever I press Play, game insta-crashes. Not sure what's going on. Link to comment Share on other sites More sharing options...
Ayrilana.1396 Posted December 13, 2017 Share Posted December 13, 2017 I did that updated last night and was able to get into the game just fine. I did have do re-do several video and audio settings because Microsoft feels like wiping them with every major update. Link to comment Share on other sites More sharing options...
Kanok.3027 Posted December 13, 2017 Share Posted December 13, 2017 Based on what I'm seeing from details, d3d9.dll is the culprit, or rather that's where it crashes. I restarted my PC to see if maybe that was all it needed. Got to the character select screen, tried to go on my Mirage and crashed. Restarted the launcher and crashed upon pressing play again. It's just not working. Link to comment Share on other sites More sharing options...
EKAN.4051 Posted December 14, 2017 Author Share Posted December 14, 2017 > @"Kanok.3027" said: > Based on what I'm seeing from details, d3d9.dll is the culprit, or rather that's where it crashes. I restarted my PC to see if maybe that was all it needed. Got to the character select screen, tried to go on my Mirage and crashed. Restarted the launcher and crashed upon pressing play again. It's just not working. Ya, tried to restart aswell, and still not working, crashes as soon I hit start.....not sure what to do......Maybe try "remove" those updates. And btw, its just GW2 that crashes, tried other games and had no problem. So must be windows update and related to GW2 some how. Link to comment Share on other sites More sharing options...
SINphul.9803 Posted December 14, 2017 Share Posted December 14, 2017 Same here. Game worked fine yesterday, but after today's patch, I get an instant crash when pressing "Play" from the launcher. Windows 10 Pro (Build 16299.125) Intel i7 6700 16GB RAM GeForce 1080 Ti Link to comment Share on other sites More sharing options...
EKAN.4051 Posted December 14, 2017 Author Share Posted December 14, 2017 Anyone solved it? Still get crash, so can't get into game. Link to comment Share on other sites More sharing options...
CraishyBoB.7803 Posted December 14, 2017 Share Posted December 14, 2017 Having same issue here. Soon as I hit Play the GW2 symbol flashes on my start menu bar and then disappears with nothing happening leaving me staring at my desktop. Literally every game I have works except this one.... Help with a fix please. thank you Link to comment Share on other sites More sharing options...
CraishyBoB.7803 Posted December 14, 2017 Share Posted December 14, 2017 I also went into my GeForce Experience and did a scan for games to optimize. All other games are being found and updated with the optimizer except GW2.... my rig GeForce GTX 1050 Ti Driver version 388.13 AMD FX -4300 Quad 8 GB Ram running 1280x 800, 30Hz Link to comment Share on other sites More sharing options...
EKAN.4051 Posted December 14, 2017 Author Share Posted December 14, 2017 > @"CraishyBoB.7803" said: > I also went into my GeForce Experience and did a scan for games to optimize. All other games are being found and updated with the optimizer except GW2.... > > my rig > GeForce GTX 1050 Ti > Driver version 388.13 > AMD FX -4300 Quad > 8 GB Ram > running 1280x 800, 30Hz I had two issues, corsair link 4 and gw2 after I did a DxDiag. But I dont have issues with other games cept GW2 so something must be related to this game and that new update. Srry some in swedish. Analyssymbol: Kontrollerar lösning igen: 0 Rapport-ID: ca727312-69db-4729-b809-d358e1cb4bdf Rapportstatus: 100 Hash-bucket: +++ WER8 +++: Fel-bucket , typ 0 Händelsenamn: APPCRASH Svar: Inte tillgänglig Kabinett-ID: 0 Problemsignatur: P1: Gw2-64.exe P2: 1.0.0.1 P3: 5a30a567 P4: ntdll.dll P5: 10.0.16299.64 P6: 493793ea P7: c0000005 P8: 000000000004be4b P9: P10: Bifogade filer: \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5C40.tmp.WERInternalMetadata.xml Filerna kan vara tillgängligahär: C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_Gw2-64.exe_57eb4febea5e69ccad3d5efb68e9961fa27349_03ec97a1_0cb95422 Link to comment Share on other sites More sharing options...
EKAN.4051 Posted December 14, 2017 Author Share Posted December 14, 2017 Still crashing, devs/anyone pls help, any idea? I want to play! ^^ Link to comment Share on other sites More sharing options...
Feirlista Xv.1425 Posted December 14, 2017 Share Posted December 14, 2017 This issue is effecting a lot of games in Windows 10 not just GuildWars2, for those of you that are having the d3d9.dll issue you can try this at this link: https://www.microsoft.com/en-us/download/details.aspx?id=8109 For those with a totally different issue and can’t start there own thread don’t try it! Link to comment Share on other sites More sharing options...
Vikkela.3540 Posted December 14, 2017 Share Posted December 14, 2017 Having this same exact issue as well. So far it's only been affecting me in GW2. Link to comment Share on other sites More sharing options...
Calii.4709 Posted December 14, 2017 Share Posted December 14, 2017 I play on MAC. And as soon as try to play, the game kicks me out of the computer. I have to retype my loggin for the computer again. Anyone els with this problem?? Link to comment Share on other sites More sharing options...
EKAN.4051 Posted December 14, 2017 Author Share Posted December 14, 2017 I uninstalled the windows update (kumulativ uppdatering för Windows 10 Version 1709 för x64-baserade system (KB4054517) Sorry swedish, but GW2 works again so its the update for sure. Link to comment Share on other sites More sharing options...
Set.7461 Posted December 14, 2017 Share Posted December 14, 2017 Same here. Game gets pass the launcher but won't run. Link to comment Share on other sites More sharing options...
CraishyBoB.7803 Posted December 14, 2017 Share Posted December 14, 2017 > @"EKAN.4051" said: > I uninstalled the windows update (kumulativ uppdatering för Windows 10 Version 1709 för x64-baserade system (KB4054517) Sorry swedish, but GW2 works again so its the update for sure. So should we wait for dev to do a hot fix or remove the update? How do we remove the update? Link to comment Share on other sites More sharing options...
CraishyBoB.7803 Posted December 14, 2017 Share Posted December 14, 2017 I see this was one of the alleged fixes in the update I wonder if this is causing the game not to launch? "2017-12 Cumulative Update for Windows 10 Version 1709 for x64-based Systems (KB4054517) * Addresses issue where Windows Defender Device Guard and Application Control block some applications from running, even in Audit-Only Enforcement Mode." Is this anything like your average Anti Virus software where you have to add the game to a trusted list? I'm not a computer guru but wonder is there is a list for the Windows Defender that we can put GW2 on to allow it to launch? Link to comment Share on other sites More sharing options...
Kanok.3027 Posted December 15, 2017 Share Posted December 15, 2017 Oh, right. I forgot to mention. It's fixed for me. Seems the latest update to RTSS (RivaTuner OSD) was the culprit. I disabled it, game worked. Uninstalled it since I no longer use it anyway. If you have that installed, disable it and try again. Link to comment Share on other sites More sharing options...
ncbwilson.1250 Posted December 15, 2017 Share Posted December 15, 2017 > @"CraishyBoB.7803" said: > I see this was one of the alleged fixes in the update I wonder if this is causing the game not to launch? > > "2017-12 Cumulative Update for Windows 10 Version 1709 for x64-based Systems (KB4054517) > * Addresses issue where Windows Defender Device Guard and Application Control block some applications from running, even in Audit-Only Enforcement Mode." > > Is this anything like your average Anti Virus software where you have to add the game to a trusted list? I'm not a computer guru but wonder is there is a list for the Windows Defender that we can put GW2 on to allow it to launch? yes there is Double click the shield in the notification tray, Click App & browser control At the bottom under Exploit Protection, click exploit protection settings Near the top choose Program Settings I'll let you take it from here if you want to exclude an application from any of the checks Link to comment Share on other sites More sharing options...
Chorne.8195 Posted December 15, 2017 Share Posted December 15, 2017 This sort of thing keeps happening to me... I got this: "The game client is unable to gain access to the log-in server at this time. This is most commonly caused by firewall or router settings, security applications, or connecting through a campus network. For additional support, please visit http://support.guildwars2.com. OKBuild: 84934 Error Code: 42:0:9001:4402" It just crashed suddenly while I was playing today and from then on said this... Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted December 15, 2017 Share Posted December 15, 2017 > @"Chorne.8195" said: > This sort of thing keeps happening to me... I got this: > "The game client is unable to gain access to the log-in server at this time. This is most commonly caused by firewall or router settings, security applications, or connecting through a campus network. For additional support, please visit http://support.guildwars2.com. > OKBuild: 84934 > Error Code: 42:0:9001:4402" > It just crashed suddenly while I was playing today and from then on said this... The Devs are aware of the connectivity issues and are investigating per Tweets, and posts both here on the forum and on Reddit. Link to comment Share on other sites More sharing options...
SINphul.9803 Posted December 15, 2017 Share Posted December 15, 2017 > @"Kanok.3027" said: > Oh, right. I forgot to mention. It's fixed for me. Seems the latest update to RTSS (RivaTuner OSD) was the culprit. I disabled it, game worked. Uninstalled it since I no longer use it anyway. If you have that installed, disable it and try again. Thank you so much for this. I use MSI Afterburner, which uses RTSS for it's metrics. Disabled that and GW2 started working again. Appreciate the advice! Link to comment Share on other sites More sharing options...
EKAN.4051 Posted December 15, 2017 Author Share Posted December 15, 2017 Seams like its fixed now, automatic the update was installed again this morning, but now wothout crash with GW2 when I hit start :D yay! Link to comment Share on other sites More sharing options...
alright.5170 Posted December 15, 2017 Share Posted December 15, 2017 Hello there, This issue is still a problem for me. Reinstalled the game after deleting riva tuner and the game is still stuck on ''Play''. nothing happens when I click on it. any help will be very welcomed Link to comment Share on other sites More sharing options...
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