Sharaven.5307 Posted October 14, 2017 Share Posted October 14, 2017 I have been trying to buy gems for the past few days, but I only received an error: "Unfortunately an error has occured. Please try again later." I've read from other post that the issue has been solved, but this just happened to me recently. Is it an issue from my end? If so how do I fix it? Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted October 14, 2017 Share Posted October 14, 2017 You can contact the Billing CS Team via the 'Support' link above/below and 'Submit a Ticket' for assistance. You can purchase Gem Cards from an Authorized Retailer, as well. Good luck. Link to comment Share on other sites More sharing options...
Sharaven.5307 Posted October 15, 2017 Share Posted October 15, 2017 > @"Inculpatus cedo.9234" said: > You can contact the Billing CS Team via the 'Support' link above/below and 'Submit a Ticket' for assistance. > You can purchase Gem Cards from an Authorized Retailer, as well. > > Good luck. i tried. 24 hrs, still nothing. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted October 15, 2017 Share Posted October 15, 2017 Due to high volume, ticket resolutions are taking longer than usual, from 1-3 days to 2 weeks+. Good luck. Link to comment Share on other sites More sharing options...
Boogiepop Void.6473 Posted November 25, 2017 Share Posted November 25, 2017 I can't get gems. Every time I try to buy any, I get the message (so fast it took my about 10 tries to read it) that "Unfortunately, an error occurred". Kinda messing me up since I want something that's on sale. Been trying to get them since yesterday. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted November 26, 2017 Share Posted November 26, 2017 You can contact the Billing CS Team via the 'Support' link above/below. If it's an item on sale, they will probably honor said sale once the issue is taken care of...if you contact them promptly. Good luck. Link to comment Share on other sites More sharing options...
Ruben.5127 Posted December 18, 2017 Author Share Posted December 18, 2017 Hello! It has been 3 days since my trading post doesnt work on my client... I can only trade gems for gold on my "O".. It just opens and it stands in gray.. not loading.. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted December 18, 2017 Share Posted December 18, 2017 You can try clearing your GW2 cache. Instructions found in the Knowledge Base accessed via the 'Support' link above/below and 'Search - Troubleshoot Trading Post'. Good luck. Link to comment Share on other sites More sharing options...
Ruben.5127 Posted December 18, 2017 Author Share Posted December 18, 2017 > @"Inculpatus cedo.9234" said: > You can try clearing your GW2 cache. Instructions found in the Knowledge Base accessed via the 'Support' link above/below and 'Search - Troubleshoot Trading Post'. > > Good luck. Thanks for you support! It worked. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted December 18, 2017 Share Posted December 18, 2017 Happy to assist! :) Link to comment Share on other sites More sharing options...
Aerandir.5093 Posted December 18, 2017 Share Posted December 18, 2017 I'm getting this error now, were you able to resolve this issue? Link to comment Share on other sites More sharing options...
Aerandir.5093 Posted December 18, 2017 Share Posted December 18, 2017 @"Sharaven.5307" were you able to fix this problem? I have this problem now. Link to comment Share on other sites More sharing options...
TechAssist.4635 Posted December 18, 2017 Share Posted December 18, 2017 Yea, if you get with CS they can probably identify the issue. Unless your getting like the unrelentless spinning circle with the Trading Post/ Gem Store Link to comment Share on other sites More sharing options...
ArenaNet Staff Gaile Gray.6029 Posted December 19, 2017 ArenaNet Staff Share Posted December 19, 2017 Hello, I've merged three threads about this subject. Don't worry, we have noted that some of the reports were from October -- that's not a problem, we'll focus on the most recent reports. As you may have noticed, some players were able to resolve a problem in using the Gem Store or Trading Post by simply clearing their computer's cache. I'd recommend that you try that, but if you do so, or have done so, and if you continue to have difficulties, could you please update this thread? It would be helpful to know: 1. What is your general location? 2. What error message you are receiving, if any, or a description of what happens when you attempt to purchase gems? 3. Are you attempting to trade gold for gems, or purchase gems outright? Thank you for this information. Customer Support will assist individuals who write them, but anything that you post here will also help us, as we can take a look to see what may be impeding you. Thanks. Link to comment Share on other sites More sharing options...
ArenaNet Staff Gaile Gray.6029 Posted December 19, 2017 ArenaNet Staff Share Posted December 19, 2017 Update: I discussed this issue with Customer Support, and they confirmed that there are no issues with the Trading Post or Gem Store at this time. So what's happening is an individual issue, and they'll be happy to help you if you'll kindly reach out to them. Click "Support" at the top of the page, and choose the "Payments" option. Thank you. Link to comment Share on other sites More sharing options...
Donari.5237 Posted December 19, 2017 Share Posted December 19, 2017 I had this problem with the TP years ago. The eventual 'fix' was to make a new Windows user account and start the game up using that. Which meant I didn't have email access or Windows themes I liked any time I was playing, so I tended to leave game, swap my Windows login, and return to game any time I wanted to use the TP. Very clumsy but it saved me from super clogged bags until I bought a new computer a couple of months later (as I had been intending to do regardless). It seems my C drive registry had gotten corrupted somehow, as Support was able to determine after about two weeks of much appreciated constant discussion with me on the issue. I have no idea if any of this applies to your current woes, but it could be worth checking. Link to comment Share on other sites More sharing options...
ArenaNet Staff Gaile Gray.6029 Posted December 19, 2017 ArenaNet Staff Share Posted December 19, 2017 > @"Donari.5237" said: > I had this problem with the TP years ago. The eventual 'fix' was to make a new Windows user account and start the game up using that. Which meant I didn't have email access or Windows themes I liked any time I was playing, so I tended to leave game, swap my Windows login, and return to game any time I wanted to use the TP. Very clumsy but it saved me from super clogged bags until I bought a new computer a couple of months later (as I had been intending to do regardless). > > It seems my C drive registry had gotten corrupted somehow, as Support was able to determine after about two weeks of much appreciated constant discussion with me on the issue. I have no idea if any of this applies to your current woes, but it could be worth checking. Oh wow, that seems a very unusual case! I will hope that no one else has to jump through those hoops, but sure appreciate that you shared that in case it applies to another player's situation. Link to comment Share on other sites More sharing options...
Aramus.8143 Posted December 20, 2017 Share Posted December 20, 2017 > @"Gaile Gray.6029" said: > Update: I discussed this issue with Customer Support, and they confirmed that there are no issues with the Trading Post or Gem Store at this time. So what's happening is an individual issue, and they'll be happy to help you if you'll kindly reach out to them. Click "Support" at the top of the page, and choose the "Payments" option. > > Thank you. Hi I just tried to buy gems from the TP. Bought 4000. It said you'll get them right away. Waited a half hour, nothing. Checked my bank, no withdraws made. Tried again, bought 4000 more. Same thing. No Gems in game and no withdraws from the bank. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted December 20, 2017 Share Posted December 20, 2017 > @"Aramus.8143" said: > > @"Gaile Gray.6029" said: > > Update: I discussed this issue with Customer Support, and they confirmed that there are no issues with the Trading Post or Gem Store at this time. So what's happening is an individual issue, and they'll be happy to help you if you'll kindly reach out to them. Click "Support" at the top of the page, and choose the "Payments" option. > > > > Thank you. > > Hi > I just tried to buy gems from the TP. Bought 4000. It said you'll get them right away. Waited a half hour, nothing. Checked my bank, no withdraws made. Tried again, bought 4000 more. Same thing. No Gems in game and no withdraws from the bank. You can contact the Billing/Payment CS Team via the 'Support' link above/below and 'Submit a Ticket' for assistance. Good luck. Link to comment Share on other sites More sharing options...
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