Sarah Valentine.6495 Posted September 19, 2017 Share Posted September 19, 2017 A friend of me has now the problem that she can't log into the game anymore. She has 2 Accounts and only one of them is secured (the one with Heart of Thorns, the unsecured one is a free-to-play account) with a authenticator app. She didn't log into the game for a long time and now suddenly in both accounts she is asked for that code and no matter what she does, she get always the message that the code is expired. I have no clue if i could log in, i stopped playing this game over 1 year ago. Link to comment Share on other sites More sharing options...
Healix.5819 Posted September 19, 2017 Share Posted September 19, 2017 So one account didn't have an authenticator attached to it and now it does? Chances are both account have been hacked, with a new authenticator added to them. It means someone either had access to the account's email or had enough information to phish support. Authenticators are a simple calculation based on the system clock, so not much can go wrong. Ensure the system clock is accurate. Link to comment Share on other sites More sharing options...
QuiescenceX.1892 Posted September 20, 2017 Share Posted September 20, 2017 I have the same problem as well. I never had any authenticator attached to my account, and now suddenly I'm asked for the authentication code, which i obviously don't have. I've contacted Support but no one is getting back to me. How could i play the expansion then? Link to comment Share on other sites More sharing options...
Ok I Did It.2854 Posted September 20, 2017 Share Posted September 20, 2017 If you didn't add the Authenticator to your account then you need to contact support, I thought that the email one was the default one, but I may be wrong on that, If you do have the Google Auth there was an issue, https://forum-en.guildwars2.com/forum/support/support/Authenticator-problem-expired-code It has apparently been fixed by Anet, so you may have to contact support either way, in which case you may wait a few days, as they have a massive back log to get through. Link to comment Share on other sites More sharing options...
Nemmm.9120 Posted September 20, 2017 Share Posted September 20, 2017 It's definetly not fixed. At least not for E-Mail authentification. I'm getting my codes after like 25 minutes, when they're (rightfully so) expired. It's god-awful. Link to comment Share on other sites More sharing options...
QuiescenceX.1892 Posted September 20, 2017 Share Posted September 20, 2017 If they can't get back to us within a reasonable amount of time and fix the problem, how do they expect us to buy the expansion as we can't even play? Link to comment Share on other sites More sharing options...
Aki Ross.9827 Posted September 21, 2017 Share Posted September 21, 2017 If you get this long delays in authentication-emails it's most likely your email-provider causing this delay. On the server-side they like to use greylisting to prevent spam being sent to them and this can cause delay from 5 to 120min depending on how they configured their greylisting. For further information on this - just google 'email greylisting' Link to comment Share on other sites More sharing options...
Dreamy Lu.3865 Posted September 21, 2017 Share Posted September 21, 2017 I use google auth. It is working well if I apply a delay only: When the code is given, I wait that the little timer right side shows 3/4 passed. First then I type it and it works very well. If I try earlier than that, it does not recognize it (it is still linked on previous one). There is a time lag. Link to comment Share on other sites More sharing options...
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