I Purchased POF But Did Not Get The Game [RESOLVED] Please Delete

[Tiara.7952]

Good Morning Everyone,

 

Path of Fire is coming close and I purchased it last weekend, on the 16/09/2017 to be exact.

My purchase was complete , Anet took my money (customer support even confirmed they received payment), but I did not get the game yet.

To be exact, this is the reply from customer support -

 

Hello,

 

Thanks for contacting us! Your request (6604112: Purchase of Path Of Fire) has been received, and is being reviewed by our Support team.

 

We'll contact you as soon as we have an answer for you. Can't wait? Visit our Knowledge Base!

 

To add information to your request, simply reply to this email. If you no longer need assistance, just reply with "I no longer need help" in the body of your email.

 

I understand that support team is reviewing it at the moment, but I do not want to miss out on the release date of the xpac.

 

Please reply,

 

Tiara / Suji

[Healix.5819]

You should have been emailed a registration key along with the receipt, which you need to apply to your account at https://account.arena.net. Check your junk/spam folder, otherwise only support can help you recover it.

[Tiara.7952]

That's the problem sadly, I did not get any email :( I opened a ticket to them with my purchase reference from my bank, and they confirmed they received it. Even on my bank statement, it shows the transaction was successful.

[Tiara.7952]

Hello,

 

I just got a reply and my Path of Fire is now active.

Thank you everyone and Arenanet for the prompt response.

 

Thank you,

 

Tiara