42:1000:7006:1232 Can't login to client

[Anska.5729]

> @"House Calls.7641" said:

> Sounds exactly like my issue. Don't suppose you have steps to do the Telstra bit? i logged into MyAccount for Telstra but couldnt see anything relevant.

 

Sure, I found this page `https://www.telstra.com.au/broadband/extras/broadbandprotect` and then scrolled down to the '24x7' button (It's Telstra's dumb purple colour). Logged in and then in MyAccount, under the Internet Service it should show Add-Ons, then Telstra Broadband Protect. Looks like this:

 


 

> @"WALY.3178" said:

> yep its telstra blocking it fixed now

 

Hooray, maybe I'm not as stupid as I think I am. <3

 

> @"DNSServer.8946" said:

> Yeah.. Telstra strikes again. Just when weekend starts too, cool joke.

 

Yeah, I felt pretty daft after messing with everything physically and then realizing all I had to do was click a link. If it were me I'd tell everyone in the house to jump ship but it's a bundle deal for us and I'm too lazy to try and get a democratic vote. Hopefully some of the workarounds will get you in. Typical Telstra but. ;)

[PrincessJade.9673]

Uk talktalk, i think Na server

Build: 86400

Error Code: 42:1000:7006:1232

[DNSServer.8946]

> @"Anska.5729" said:

> > @"House Calls.7641" said:

> > Sounds exactly like my issue. Don't suppose you have steps to do the Telstra bit? i logged into MyAccount for Telstra but couldnt see anything relevant.

>

> Sure, I found this page `https://www.telstra.com.au/broadband/extras/broadbandprotect` and then scrolled down to the '24x7' button (It's Telstra's dumb purple colour). Logged in and then in MyAccount, under the Internet Service it should show Add-Ons, then Telstra Broadband Protect. Looks like this:

>

> 

>

> > @"WALY.3178" said:

> > yep its telstra blocking it fixed now

>

> Hooray, maybe I'm not as stupid as I think I am. <3

>

> > @"DNSServer.8946" said:

> > Yeah.. Telstra strikes again. Just when weekend starts too, cool joke.

>

> Yeah, I felt pretty daft after messing with everything physically and then realizing all I had to do was click a link. If it were me I'd tell everyone in the house to jump ship but it's a bundle deal for us and I'm too lazy to try and get a democratic vote. Hopefully some of the workarounds will get you in. Typical Telstra but. ;)

 

I tried what you posted but they still block it but gives the option to continue.. but clicking continue just does nothing.. just gonna have to call them and ask them 'nicely' to allow that domain/IP on their proxy.

[Volrath.1473]

UK BT is also bloking me out

[HeNnAz.8913]

> @"Anska.5729" said:

> > @"House Calls.7641" said:

> > Sounds exactly like my issue. Don't suppose you have steps to do the Telstra bit? i logged into MyAccount for Telstra but couldnt see anything relevant.

>

> Sure, I found this page `https://www.telstra.com.au/broadband/extras/broadbandprotect` and then scrolled down to the '24x7' button (It's Telstra's dumb purple colour). Logged in and then in MyAccount, under the Internet Service it should show Add-Ons, then Telstra Broadband Protect. Looks like this:

>

> 

>

> > @"WALY.3178" said:

> > yep its telstra blocking it fixed now

>

> Hooray, maybe I'm not as stupid as I think I am. <3

>

> > @"DNSServer.8946" said:

> > Yeah.. Telstra strikes again. Just when weekend starts too, cool joke.

>

> Yeah, I felt pretty daft after messing with everything physically and then realizing all I had to do was click a link. If it were me I'd tell everyone in the house to jump ship but it's a bundle deal for us and I'm too lazy to try and get a democratic vote. Hopefully some of the workarounds will get you in. Typical Telstra but. ;)

 

I don't get it, do I click remove to the telstra broadband protect, and what did it do before I delete it and what will I lose when I do?

 

It STILL didn't work lmfao

[maelys ashe.9017]

> @"Anska.5729" said:

> > @"House Calls.7641" said:

> > Sounds exactly like my issue. Don't suppose you have steps to do the Telstra bit? i logged into MyAccount for Telstra but couldnt see anything relevant.

>

> Sure, I found this page `https://www.telstra.com.au/broadband/extras/broadbandprotect` and then scrolled down to the '24x7' button (It's Telstra's dumb purple colour). Logged in and then in MyAccount, under the Internet Service it should show Add-Ons, then Telstra Broadband Protect. Looks like this:

>

> 

>

> > @"WALY.3178" said:

> > yep its telstra blocking it fixed now

>

> Hooray, maybe I'm not as stupid as I think I am. <3

>

> > @"DNSServer.8946" said:

> > Yeah.. Telstra strikes again. Just when weekend starts too, cool joke.

>

> Yeah, I felt pretty daft after messing with everything physically and then realizing all I had to do was click a link. If it were me I'd tell everyone in the house to jump ship but it's a bundle deal for us and I'm too lazy to try and get a democratic vote. Hopefully some of the workarounds will get you in. Typical Telstra but. ;)

 

Actually, no. Removing Telstra Broadband Protect didn't allow me to login.

And since it was active yesterday, and didn't prevent me logging on, I fail to see how it should.

If you read the thread, you will note this is not exclusively a Telstra issue.

It is not Telstra's fault.

[Kalemar.4873]

 

> > Yeah, I felt pretty daft after messing with everything physically and then realizing all I had to do was click a link. If it were me I'd tell everyone in the house to jump ship but it's a bundle deal for us and I'm too lazy to try and get a democratic vote. Hopefully some of the workarounds will get you in. Typical Telstra but. ;)

>

> I don't get it, do I click remove to the telstra broadband protect, and what did it do before I delete it and what will I lose when I do?

>

> It STILL didn't work lmfao

 

That's because for Telstra and some other ISPs, the DNS for cligate.101.ncplatform.net is NOT pointing to an ANET. All you are doing is passing data onto a unknown party. You shouldn't turn off safe browsing for these ISPs.

 

Changing your DNS in your network settings to one that works, such as googles 8.8.8.8 which has the correct IP assigned will fix the issue.

[andy.8035]

Anska.5729 no none of that is enabled at all that not the problem using dns 8888 don't work as well

[tribal vixen.2109]

I attempted to log onto GW2 on my mobile hotspot, and I got into the game. The provider is Telstra for both mobile and broadband (go figure why I can get in on one but not the other), so if you have the ability to do that, give it a try.

[Dynasty Warrior.9817]

I still cant log in and getting this

Build 86400 and error code 42:1000:7006:1232

[Anska.5729]

> @"maelys ashe.9017" said:

 

> Actually, no. Removing Telstra Broadband Protect didn't allow me to login.

> And since it was active yesterday, and didn't prevent me logging on, I fail to see how it should.

> If you read the thread, you will note this is not exclusively a Telstra issue.

> It is not Telstra's fault.

 

Well, if you actually read _my posts_ in the thread you'll see I didn't exclusively say it was _Telstra solely_, it was Telstra in my case. I did mention and give links to Virgin, and I never claimed that it would actually fix everything. But it worked for me and our household, and I'm trying to help.

 

If you feel you've got a better solution that encompasses everything, by all means please let us know as we're all trying to get back online. I don't have any problems connecting now, and having shown the steps I took to fix _my issue_ I'm happy. Just seems very odd that if you re-enable the Protect service on _my end_, it prompts _me_ with a redirect page that says, it's being blocked by Telstra's WebSafe feature for malicious content, which is in fact contained by the Broadband Protect service as I can tell.

 

Seeing as how several people have also tried this with some success, perhaps you should flush your DNS or try rebooting, or any number of the other solutions also posted here. Sorry it didn't work for you, but I guess that's really what you get when you're trying workarounds posted by non-affiliated person to ANet my friend. Best of luck getting back in.

 

> @"HeNnAz.8913" said:

> [...] the telstra broadband protect, and what did it do before I delete it and what will I lose when I do?

> It STILL didn't work lmfao

 

I suggest you search their help articles for a more detailed explanation, as I mentioned I'm not getting paid to do this so really it's up to everyone else and taking a little initiative at this point. I suggest rebooting the router too because, you know those settings don't magically change either. There's plenty of options you can try, run through the steps and report back. There's clearly not one solution because everyone is experiencing differing problems all under the same umbrella.

 

> @"Kalemar.4873" said:

> That's because for Telstra and some other ISPs, the DNS for cligate.101.ncplatform.net is NOT pointing to an ANET. All you are doing is passing data onto a unknown party. You shouldn't turn off safe browsing for these ISPs.

> Changing your DNS in your network settings to one that works, such as googles 8.8.8.8 which has the correct IP assigned will fix the issue.

 

I think you need to check the thread however, as a lot people are reporting this doesn't solve the issue, but that being said, for some it has. Considering that I've given my two cents and it's pretty much being butchered because people are getting their panties in a knot over not being able to connect, I'm going to let it slide and say good luck to everyone. It's not like I didn't also mention this solution in my original post either, because I definitely didn't; oh wait. I totally did.

[maelys ashe.9017]

I'm not trying dodgy workarounds, thanks. I'm waiting for Anet to fix the problem. I still have chores to do.

[Kalemar.4873]

>

> > @"Kalemar.4873" said:

> > That's because for Telstra and some other ISPs, the DNS for cligate.101.ncplatform.net is NOT pointing to an ANET. All you are doing is passing data onto a unknown party. You shouldn't turn off safe browsing for these ISPs.

> > Changing your DNS in your network settings to one that works, such as googles 8.8.8.8 which has the correct IP assigned will fix the issue.

>

> I think you need to check the thread however, as a lot people are reporting this doesn't solve the issue, but that being said, for some it has. Considering that I've given my two cents and it's pretty much being butchered because people are getting their panties in a knot over not being able to connect, I'm going to let it slide and say good luck to everyone. It's not like I didn't also mention this solution in my original post either, because I definitely didn't; oh wait. I totally did.

 

So I read back. Everyone who set their DNS to use 8.8.8.8 that I pointed out over 10 hours ago (back on page 3) has reported successful logins. If that doesn't fix it then running the GW2.exe -diag will give information about why.

[Anska.5729]

> @"maelys ashe.9017" said:

> I'm not trying dodgy workarounds, thanks. I'm waiting for Anet to fix the problem. I still have chores to do.

 

That's probably the most suitable and safest idea in your case hey, I've got dailies to fix up anyway. Best of luck with getting back into the game whenever you can, you're welcome by the way. Sorry it didn't fix everything for you. ;)

[Ora.7256]

I tried the DNS change and it's worked for me! now hopefully anet can get an official fix of sorts soon

[Kalemar.4873]

For those concerned about using googles DNS., You can read more here. https://developers.google.com/speed/public-dns/

It could be considered as a permanent fix if you believe the claims of speeding up browsing and improved security. As always, do your own research.

[He Hinky.8014]

same Issue ,cant log in,Wales ,UK.

[Sethman.5830]

Removing the Telstra protect fixed it for me straight away in Australia. Didn't need a reboot or anything. It sounded like a big brother spy program anyway. End users should not be playing around with DNS settings that will likely cause problems down the track.

[anx.7549]

I used the Google DNS trick as posted earlier and I am now up and back on (Telstra - Central Victoria here) Many thanks to all who shared this!

 

Can any Tesltra users please explain what the spy program is they disabled? I think I think I missed that?

[ForeverLaughing.9423]

For those removing Telstra Protect.. is it safe to remove? Is it a must have?

 

I'd rather not play around with security settings just to play. Not that computer savy....especially when it comes to security things :(

[roxybudgy.8205]

> @"anx.7549" said:

> Can any Tesltra users please explain what the spy program is they disabled? I think I think I missed that?

 

Telstra Broadband Protect https://www.telstra.com.au/broadband/extras/broadbandprotect

 

It's a security/antivirus thingy that comes with parental controls. Handy for people who aren't that tech savvy, but kinda useless for people who know what they're doing.

 

[Uberwolfe.9671]

> @"Anska.5729" said:

> Hey everyone,

>

> After messing with every combination of the CMD commands posted throughout the thread, and slamming my head into a desk repeatedly I've finally got our household back hacking and slashing.

>

> ---

>

> The solutions posted were really helpful, so a _massive thanks_ to the giants whose shoulders I've been jumping off:

> > @"Healix.5819" said:

> > Try opening the page http://34.237.20.65/ [...] you will see ArenaSrv on the bottom. If you can't access that, try http://34.198.207.96/, which is an IIS splash page.

>

> For a little more detail, don't be scared by the page not found message. I can see a "ArenaSrv/101.80614 Instance/0.529351894" string at the bottom of the page confirming I can access the first IP address in a browser. The second will throw you a blue background with a few of MS's stock images and a Windows Server string at the top of the page. Your mileage may vary of course, let's move on.

>

> > @"Healix.5819" said:

> > If you can access the first, you can access the login server, so something's blocking the actual login. Try launching the game on port 80 or 443:

>

> To make things a little more simple for those of us who aren't technically savvy with a command line, I've done a little tutorial here. _If I've messed up a step let me know, very sleep deprived and about six coffees are all I'm operating on so far._

>

> Firstly navigate to wherever you've installed Guild Wars 2, you need to find the 'Gw2-64.exe' for me it was simply "C:\GW2\" -- you'll need that path from Windows Explorer to make your life easier.

>

> Next copy that file path from the explorer path bar and open a command prompt window. Open your start menu and search for CMD if you're on Windows 10. Anything else, I'm sure you're capable of googling it. Throw this into the window:

>

> `cd "MY_FILE_PATH_HERE`

>

> for example, mine looked like this (CD is the command to _change directories_), if you go too far a `cd ..` will return you to the previous directory:

>

> `"C:\GW2\"`

>

> **Note:** Don't add Gw2-64.exe to the path, we'll get to that next so don't fret. If you have spaces in your file path, add parentheses to the beginning and end of the path or it'll chuck a hissy fit at you. Now, the command prompt should have the directory file path before you can enter anything. With me so far? Sweet, we're doing it.

>

> Nice! Now, throw in this command:

>

> `Gw2-64.exe -authsrv [AUTH_SERVER_IP_HERE] -clientport [PORT_NUMBER_HERE]`

>

> Try both the 80 and 443 ports to see if that helps you. You can find a list of the auth servers as stated by the post below. We're a domain name server lookup using Google's DNS. (although it didn't end up being a DNS issue for me personally. This command will spit out a list of IP's you can try in the AUTH_SERVER_IP_HERE field above):

>

> > @"Zohpm.1608" said:

> > C:\Windows\system32>nslookup auth1.101.arenanetworks.com. 8.8.8.8

>

> You can at this point configure your router's DNS servers if you feel it necessary to 8.8.8.8 and the alt DNS 8.8.4.4 (These are Google's DNS servers) but don't get in trouble with your administrator or parents or whatever. I am the designated 'not trash at computers' technician here so that wasn't an issue.

>

> Flush your DNS by throwing the `ipconfig /flushdns` command into our CMD prompt, always good form to do so after messing with our DNS.

>

> At this point, try opening `http://cligate.101.ncplatform.net/` in a new browser tab. If you see an ISP related page, guess what. It's not you, it's not ANet, it's your ISP.

>

> _Goodness gracious golly gosh me_, Telstra is blocking me. Apparently it's because it's a malicious site with nasty viruses and malware. Solid effort Telstra, nice NBN and filtering. I'd wager the WebSafe functionality (or something akin to it enabled by your provider and likely named differently) is entirely to blame.

>

> Login to your providers website and check to see if you can disable it, for me it was under my Telstra account settings, under the extras page. You can delete it by clicking the 'Remove/Delete' option.

>

> Yay, I spent hours assuming it was a local issue when it's actually just my provider.

>

> That was sweet, I hope you all have better luck and we can all get back to ignoring real life again. Positive vibes and mad love friends. <3

>

> **P.S.** Oh and before someone want's to get up me about a tiny mistake in syntax or something, remember I'm not getting paid to do this or anything so like; chill out and maybe don't shoot the chick trying to get you online hey.

 

Just want to thank you for this post. Disabling Telstra's WebSafe functionality did the trick for me.

 

Thanks!! :)

[Kalemar.4873]

I did a test of all Telstra primary DNS's and found that NSW, ViC, QLD and WA nslookup for me are reporting correctly. Those using TAS, ACT and SA are reporting incorrect IP.

 

The SA DNS is actually looks like a Malicious IP. Those using the TAS, ACT and SA DNS, disabling Websafe is very unlikely to fix the issue. Should work for the other states though.

 

[Damage Inc.6405]

I just put up a post about how GW2 crashes every time i click on play. Idk if this is the same problem you guys are experiencing?

[anx.7549]

> @"roxybudgy.8205" said:

> > @"anx.7549" said:

> > Can any Tesltra users please explain what the spy program is they disabled? I think I think I missed that?

>

> Telstra Broadband Protect https://www.telstra.com.au/broadband/extras/broadbandprotect

>

> It's a security/antivirus thingy that comes with parental controls. Handy for people who aren't that tech savvy, but kinda useless for people who know what they're doing.

>

 

Many thanks! Definitely not needing this running.