Galaxian.4729 Posted February 25, 2018 Share Posted February 25, 2018 did nothing - fixed itself - thanks, must be a random UK issue Link to comment Share on other sites More sharing options...
tribal vixen.2109 Posted February 25, 2018 Share Posted February 25, 2018 It is working for me now. Nothing changed here. Yay! Link to comment Share on other sites More sharing options...
Hungry Dima.8506 Posted February 25, 2018 Share Posted February 25, 2018 **WA-HOO!** Switched back, everything is working again, thanks Anet <3 _Next time "You break it, I'll break you"_ Link to comment Share on other sites More sharing options...
EKIS.9321 Posted February 25, 2018 Share Posted February 25, 2018 I had the same problem as everyone here, but now everything is working well, congratulations and ty Anet for contacting my ISP Telstra and diligently working with them , and thank you for the replies to my ticket. I presume that everyone's connection will be back to normal too :) . Link to comment Share on other sites More sharing options...
XingWongBochChoi.9854 Posted February 25, 2018 Share Posted February 25, 2018 Working now with my Telstra ISP. Didn't have to remove Internet Protect or anything. Link to comment Share on other sites More sharing options...
roxybudgy.8205 Posted February 26, 2018 Share Posted February 26, 2018 > @"maelys ashe.9017" said: > Telstra offered to re-instate Broadband Protect Free, at cost. It was only free as part of an initial NBN signup drive. Broadband Protect is free with all consumer bundle plans since mid-2015. If you are on one of those bundle plans (ADSL/cable/NBN) then you can add/remove Broadband Protect anytime without any extra charge for it. Similarly, Calling Number Display and MessageBank come free with bundle plans (costs $6 each without a bundle plan), and you can add/remove it anytime for no additional costs. If you are eligible for free Broadband Protect and they charge you for it, contact the billing team to get it fixed. Source: my day job is handling Telstra complaints (my opinions are my own and do not represent Telstra disclaimerblahblahblah) Link to comment Share on other sites More sharing options...
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