Jimmy.5631 Posted February 24, 2018 Share Posted February 24, 2018 For the past 2 days I cannot access trading post or buy gems, I keep getting a message net::ERR_SSL_PROTOCOL_ERROR  I have deleted cache, repaired client, relogged multiple times it's not working please help me, thankyou. Link to comment Share on other sites More sharing options...
Jimmy.5631 Posted February 24, 2018 Author Share Posted February 24, 2018 fixeddddddddd Link to comment Share on other sites More sharing options...
mrbusted.5409 Posted February 25, 2018 Share Posted February 25, 2018 Did you get it fixed by itself? Because I'm having the same problem and it's not going away for now. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted February 25, 2018 Share Posted February 25, 2018 You can try clearing the GW2 cache; instructions found in the Knowledge Base accessed via the 'Support' link above/below and 'Search - Troubleshoot Trading Post'. Good luck. Link to comment Share on other sites More sharing options...
Healix.5819 Posted February 25, 2018 Share Posted February 25, 2018 The SSL error is caused when the trading post fails to make a secure connection. The recent problem is that the domains used by GW2 were flagged as malicious, so some DNS providers and security software are blocking access to them, which causes the SSL error since it's not the real page. If this is happening to you, the below links should show a warning page or something else, rather than the simple text file listing the team members. You should be able to determine what is causing it based on what is shown - it's either your DNS or security software. https://tradingpost-dfw-live.ncplatform.net/humans.txt https://tradingpost-live.ncplatform.net/humans.txt https://tradingpost-fra-live.ncplatform.net/humans.txt Link to comment Share on other sites More sharing options...
OlliPeh.6031 Posted April 15, 2018 Share Posted April 15, 2018 Same problem here. What I've done so far: - Deleted the cache folder - Tried the three txt-files with no error from Healix.5819 post - Started gw2.exe as administrator Still getting the error, but not so often on the trading post, more on the diamond store and currency exchange :( Link to comment Share on other sites More sharing options...
Nokomis.5076 Posted April 15, 2018 Share Posted April 15, 2018 Do you by chance are using a different DNS provider than your ISP? Link to comment Share on other sites More sharing options...
OlliPeh.6031 Posted April 15, 2018 Share Posted April 15, 2018 > @"Nokomis.5076" said: > Do you by chance are using a different DNS provider than your ISP? Not that I know of Link to comment Share on other sites More sharing options...
Nokomis.5076 Posted April 15, 2018 Share Posted April 15, 2018 Can you try running the following command in command line please: nslookup https://tradingpost-dfw-live.ncplatform.net | clip What does it do? nslookup checks for the IP address of the URL https://tradingpost-dfw-live.ncplatform.net but instead of ping it shows you also the DNS server, which is used. | clip instantly copies the results of this command into your clipboard, so you can paste it right away. Link to comment Share on other sites More sharing options...
OlliPeh.6031 Posted April 15, 2018 Share Posted April 15, 2018 > @"Nokomis.5076" said: > Can you try running the following command in command line please: > nslookup https://tradingpost-dfw-live.ncplatform.net | clip > > What does it do? nslookup checks for the IP address of the URL https://tradingpost-dfw-live.ncplatform.net but instead of ping it shows you also the DNS server, which is used. | clip instantly copies the results of this command into your clipboard, so you can paste it right away. Server: UnKnown Address: 192.168.1.1 Non-authoritative answer : Name: https://tradingpost-dfw-live.ncplatform.net Addresses: 52.29.145.144 52.57.123.127 Link to comment Share on other sites More sharing options...
Healix.5819 Posted April 15, 2018 Share Posted April 15, 2018 That is a valid result, but the URL GW2 uses varies by country, so there's no guarantee that -dfw- is what it's using. GW2 uses CoherentUI_Host.exe to show the website in-game, so ensure that no security software is blocking it. It can be found under the bin folders in your GW2 folder, and possibly also under the gw2cache folders in the %temp% folder. If you want to find out which URL GW2 is actually using, you'll need to use a DNS sniffer, or you can use Fiddler to act as a proxy. Alternatively, simply flush your DNS (cmd.exe > ipconfig /flushdns) to ensure it's not outdated, and if that doesn't help, try Google's DNS. If you want the gem store variant of those URLs, simply replace tradingpost with gemstore. Link to comment Share on other sites More sharing options...
Nokomis.5076 Posted April 15, 2018 Share Posted April 15, 2018 Do you have any kind of firewall active on your computer? Eventually some internet security tries to check the connection and breaks open the SSL connection, thus canceling the connection from the GW client (this is just an assumption). You could try to TEMPORARILY deactivate any such program and try to see, if that creates the problem. Link to comment Share on other sites More sharing options...
OlliPeh.6031 Posted April 15, 2018 Share Posted April 15, 2018 Found it. It was a security-like software for save browsing ;) Now it's working, thanks! Link to comment Share on other sites More sharing options...
Raptor.6135 Posted May 12, 2018 Share Posted May 12, 2018 how did you do to find the security software could you help me solve it? I have 1 month with that same problem Link to comment Share on other sites More sharing options...
Raptor.6135 Posted May 12, 2018 Share Posted May 12, 2018 > @"OlliPeh.6031" said: > Found it. It was a security-like software for save browsing ;) Now it's working, thanks! how did you do to find the security software could you help me solve it? I have 1 month with that same problem Link to comment Share on other sites More sharing options...
wardorf.8629 Posted May 12, 2018 Share Posted May 12, 2018 I uninstalled AVAST, and added gw2 client to my "allowed" list of programs. It works fine now. Link to comment Share on other sites More sharing options...
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