TheFourthLegacy.9485 Posted April 10, 2018 Share Posted April 10, 2018 Like the title says, I am currently unable to buy gems via the 'online banking' option. I always buy my gems this way. Is anyone else having this problem or does anyone know why I can no longer buy gems this way? Link to comment Share on other sites More sharing options...
Cerioth.7062 Posted April 10, 2018 Share Posted April 10, 2018 Same issue here. I'm from EU. Link to comment Share on other sites More sharing options...
Mordachai.1896 Posted April 10, 2018 Share Posted April 10, 2018 for me the entire online banking option is no longer there. Link to comment Share on other sites More sharing options...
PhantasmBeserker.8269 Posted April 12, 2018 Share Posted April 12, 2018 Same for me (I'm from EU as well). I had send a ticket to Anet about a few days ago and they explained to me that apparently the Online Banking option is temporarily banned in my country but that they're working on the problem. I'm from the Netherlands but it's still not there... I haven't heard from them ever since. :( Link to comment Share on other sites More sharing options...
Nokomis.5076 Posted April 12, 2018 Share Posted April 12, 2018 Problem with online banking always has been: If there is any problem at all, and even if it's caused not from you but your bank, ANet won't receive the money and they will suspend your GW2 account, more often than not permanently, because you seem to be a fraud. With other payment options, they can immediately check, if there is money available (like with debit/credit card), or are very sure, that they will get the money from the financial institute (like with Paypal) anyway and the institute will come back to YOU if there is any problem. Link to comment Share on other sites More sharing options...
PhantasmBeserker.8269 Posted April 13, 2018 Share Posted April 13, 2018 Oooooh, well I didn't know that. Still, I'm a little sad it's still not resolved....though I can understand. But still though, I really wanted that winged headpiece. XD Link to comment Share on other sites More sharing options...
mercury ranique.2170 Posted April 13, 2018 Share Posted April 13, 2018 > @"Nokomis.5076" said: > Problem with online banking always has been: > If there is any problem at all, and even if it's caused not from you but your bank, ANet won't receive the money and they will suspend your GW2 account, more often than not permanently, because you seem to be a fraud. > > With other payment options, they can immediately check, if there is money available (like with debit/credit card), or are very sure, that they will get the money from the financial institute (like with Paypal) anyway and the institute will come back to YOU if there is any problem. I would like to see some examples. I have been in some serious problems while using online banking in gw2 but never even felt at risk of loosing my account. The worse that happened was I payed and didn’t get the thing I or my payment was rejected instantly. I did notice earlier this week it was down. I personally also have a PayPal account. They also provide ways to fill your wallet using online banking or authorise them to do withdraw it directly from your bank account. I switched to this method and bought what I wanted. Link to comment Share on other sites More sharing options...
Nokomis.5076 Posted April 13, 2018 Share Posted April 13, 2018 Unfortunately the most examples were of course in the old forums which aren't accessible anymore... and using a bank account is gone for quite a while already, thus nobody could complain about a disabled account because of this anymore. Link to comment Share on other sites More sharing options...
PhantasmBeserker.8269 Posted April 14, 2018 Share Posted April 14, 2018 Meh, I wish they'd given us a heads up if they were planning on perhaps removing the online banking option permanently....it was the only way I could spiff myself up a bit, so I guess so more money from me for anet then? D: But to be fair, I never had problems using this method before or had account issues and such. Link to comment Share on other sites More sharing options...
Nokomis.5076 Posted April 14, 2018 Share Posted April 14, 2018 There lies the problem. For the majority of people it might not have been a problem. But each new forum entry back then from someone being banned because ArenaNet just banned him upsets the people some more. And because there are some more payment options, people still can buy something and they (ArenaNet) won't lose money. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted April 14, 2018 Share Posted April 14, 2018 I don't believe there were any posts about 'being banned' for any online-banking issues. The only times there have been terminations were for charge-backs. And, it's not ArenaNet that has control over payment vehicles, it's DRI. Link to comment Share on other sites More sharing options...
Xanctus The Dragonslayer.2 Posted April 14, 2018 Share Posted April 14, 2018 Same here, frome EU as well. and the option is completely gone as well. Link to comment Share on other sites More sharing options...
TheFourthLegacy.9485 Posted April 15, 2018 Author Share Posted April 15, 2018 I send a ticket to anet and they said the online banking option is temporaly disabled. They are looking into the problem. Haven't heard anything since. In the meantime, I opened a paypal account. Link to comment Share on other sites More sharing options...
Nokomis.5076 Posted April 15, 2018 Share Posted April 15, 2018 > @"Inculpatus cedo.9234" said: > I don't believe there were any posts about 'being banned' for any online-banking issues. The only times there have been terminations were for charge-backs. And, it's not ArenaNet that has control over payment vehicles, it's DRI. Those charge-backs where happening way more often with online banking than with any other payment option (if there ever was such a charge-back with one of the other options). Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted April 15, 2018 Share Posted April 15, 2018 Really? Odd they never mentioned the vehicle. Link to comment Share on other sites More sharing options...
Nokomis.5076 Posted April 15, 2018 Share Posted April 15, 2018 Unfortunately we cannot take a look anymore into the old forums... Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted April 15, 2018 Share Posted April 15, 2018 Sure, you can. Everything is archived. Link to comment Share on other sites More sharing options...
Smeerlap.2698 Posted April 16, 2018 Share Posted April 16, 2018 > @"Nokomis.5076" said: > Problem with online banking always has been: > If there is any problem at all, and even if it's caused not from you but your bank, ANet won't receive the money and they will suspend your GW2 account, more often than not permanently, because you seem to be a fraud. > > With other payment options, they can immediately check, if there is money available (like with debit/credit card), or are very sure, that they will get the money from the financial institute (like with Paypal) anyway and the institute will come back to YOU if there is any problem. Sorry this is not true, with Ideal (direct bank payments) you pay directly from your bank account, if you don't have enough money you can't even finish the transfer. Ideal transfers you automatically to your bank, where you can see if you have the funds or not. If you did make a payment, and received the gems, you can NOT take back your money by any means. Link to comment Share on other sites More sharing options...
Kairi.5027 Posted April 16, 2018 Share Posted April 16, 2018 I'm Having the same Issue over here, I was able to buy Gems on the 14th But Could not on the 15th with the Error "An Unexpected error Has occurred, Please try again later" There was Activity on my Support ticket 8 Hours ago, But there seems to be no Response/Resolution to my Problem posted. Link to comment Share on other sites More sharing options...
Derdzvero.7051 Posted April 17, 2018 Share Posted April 17, 2018 I'm also not able to purchase GEMs with Paypal in-game :( Opened a support request, but no answer yet (and not too much hope either that they can do anything after reading your posts here). EDIT: The support was very kind and helpful - my issue is solved now! Brilliant! Link to comment Share on other sites More sharing options...
PhantasmBeserker.8269 Posted April 18, 2018 Share Posted April 18, 2018 I just noticed the Online Banking option returned for me as well and its working perfectly. Link to comment Share on other sites More sharing options...
ArenaNet Staff Gaile Gray.6029 Posted April 18, 2018 ArenaNet Staff Share Posted April 18, 2018 Hi! It's been a busy week and I apologize that I didn't see this earlier. Can you folks please tell me if you're ok now, and not having issues as earlier reported?? Thanks! Link to comment Share on other sites More sharing options...
Dragana.1497 Posted April 19, 2018 Share Posted April 19, 2018 Bought some gems using Online Banking. Experienced no problems. :) Link to comment Share on other sites More sharing options...
TheFourthLegacy.9485 Posted April 20, 2018 Author Share Posted April 20, 2018 > @"Gaile Gray.6029" said: > Hi! It's been a busy week and I apologize that I didn't see this earlier. > > Can you folks please tell me if you're ok now, and not having issues as earlier reported?? > > Thanks! Hi Gaile! Thank you for responding! Online banking is back as an option and working fine, thank you for resolving this issue! Link to comment Share on other sites More sharing options...
Xanctus The Dragonslayer.2 Posted April 20, 2018 Share Posted April 20, 2018 Online banking works again. I just made an purchase. thanx for fixing this A-net. credit where credit is due. Link to comment Share on other sites More sharing options...
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