Hamfast.8719 Posted May 9, 2018 Share Posted May 9, 2018 I placed support ticket #6889161 on April 30th (9 days ago now). I haven't heard a peep since the original auto-reply. You guys are usually pretty fast about getting back to me, especially on Gem Store related issues. Can someone check and make sure my issue hasn't fallen through the cracks? I'm trying to be patient, but as I said, it has been _way_ longer than your usual response time already and I'm getting worried. (I replied twice to update the issue, but it hasn't brought a reply yet). Link to comment Share on other sites More sharing options...
mercury ranique.2170 Posted May 9, 2018 Share Posted May 9, 2018 The response time is slower then usual. But @"Gaile Gray.6029" also said there where two more tickets that seemed to have fallen between the cracks (please note the word seemed, it is under investigation, there might be very strong reasons for the delay). I tagged her to check if this is in a crack, or you just need to be patient. Please note she can not make you jump queues and her time is limited as well. So the best thing is to make yet another update and sit out the waiting time. Link to comment Share on other sites More sharing options...
hailtonothing.5283 Posted May 10, 2018 Share Posted May 10, 2018 Mine was answered and solved after 11 days. They said sorry for the delay, they have a high ticket volume. You might have a few more days to wait yet. Link to comment Share on other sites More sharing options...
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