RockinTalvin.9824 Posted September 23, 2017 Share Posted September 23, 2017 ArenaNet commented on Reddit 15 Mins ago: > Hello all - we are aware of this issue and we think we have figured out where it is going wrong. We are working on a fix. This is primarily hitting people in Europe at peak time (which is now and for the next few hours). The basic problem is a routing problem between the game servers and the database and it is worse in the EU because more people play at the same time in the EU region because the majority of people are in one or two time zones, where as in North America the players are spread over five-ish time zones. Link to comment Share on other sites More sharing options...
Nidome.1365 Posted September 23, 2017 Share Posted September 23, 2017 Been trying to start the first instance for over 3 hours now - either the client crashes after 5 minutes of instance loading screen or a cannot start instance error. I am normally a very patient person but after 3 hours even I'm starting to get a bit miffed by this. Link to comment Share on other sites More sharing options...
Traveller.7496 Posted September 23, 2017 Share Posted September 23, 2017 > @Nidome.1365 said: > Been trying to start the first instance for over 3 hours now - either the client crashes after 5 minutes of instance loading screen or a cannot start instance error. > I am normally a very patient person but after 3 hours even I'm starting to get a bit miffed by this. Same thing here. Loading either a story instance or a new map causes long load screen and then crash. Good thing that Divinity: OS 2 has also come out recently... Link to comment Share on other sites More sharing options...
greenelf.1230 Posted September 23, 2017 Share Posted September 23, 2017 I like the way they are saying it is hitting people at peak time..... i've been trying yesterday and all day today to get past the load screen so it's not just "peak" hours Link to comment Share on other sites More sharing options...
Feersum Endjinn.4179 Posted September 23, 2017 Share Posted September 23, 2017 Sounds like someone wrote a dodgy procedure that is used more than they thought it would be. Can't believe its endpoints or threading issues, so got to be a proc not returning fast enough. Wish your DB monkey would hurry the F up and fix it though, I'd be out of work if I took that long to fix my procs (or even if I released them without over the expected throughput going through them as a test. Link to comment Share on other sites More sharing options...
Silver Dragon.5017 Posted September 23, 2017 Share Posted September 23, 2017 > @RockinTalvin.9824 said: > ArenaNet commented on Reddit 15 Mins ago: > > Hello all - we are aware of this issue and we think we have figured out where it is going wrong. We are working on a fix. This is primarily hitting people in Europe at peak time (which is now and for the next few hours). The basic problem is a routing problem between the game servers and the database and it is worse in the EU because more people play at the same time in the EU region because the majority of people are in one or two time zones, where as in North America the players are spread over five-ish time zones. > > Thanks for the heads up, Talvin. Link to comment Share on other sites More sharing options...
Bosco.2680 Posted September 23, 2017 Share Posted September 23, 2017 After repeatedly trying to enter the prologue instance, it now won't even let me into the game, citing inability to access the login server as the reason, followed by code: 42:5:7:718:101. Wonderful. Link to comment Share on other sites More sharing options...
ArenaNet Staff Regina Buenaobra.6193 Posted September 23, 2017 ArenaNet Staff Share Posted September 23, 2017 Hey everyone, just wanted to let you know that we are still working on this issue. Our engineers believe they have identified the problem and they're working on correcting it. We're working hard to get you into the game as soon as we can. Link to comment Share on other sites More sharing options...
Delta.2690 Posted September 23, 2017 Share Posted September 23, 2017 > @RockinTalvin.9824 said: > ArenaNet commented on Reddit 15 Mins ago: > > Hello all - we are aware of this issue and we think we have figured out where it is going wrong. We are working on a fix. This is primarily hitting people in Europe at peak time (which is now and for the next few hours). The basic problem is a routing problem between the game servers and the database and it is worse in the EU because more people play at the same time in the EU region because the majority of people are in one or two time zones, where as in North America the players are spread over five-ish time zones. > > As much as I like that they're communicating, this sounds immediately untrue. This has been a problem since at the very least 10 AM CET this morning which is heardly "peak time" Link to comment Share on other sites More sharing options...
Psylocker.5264 Posted September 23, 2017 Share Posted September 23, 2017 > @greenelf.1230 said: > I like the way they are saying it is hitting people at peak time..... i've been trying yesterday and all day today to get past the load screen so it's not just "peak" hours Idk around midnight last night I played perfectly only started getting issues today Link to comment Share on other sites More sharing options...
Lara Hesperax.2537 Posted September 23, 2017 Share Posted September 23, 2017 Same error thread, different numbers and for a different instance. Still a creation error :D Link to comment Share on other sites More sharing options...
MikeE.8267 Posted September 23, 2017 Share Posted September 23, 2017 > @"Regina Buenaobra.6193" said: > Hey everyone, just wanted to let you know that we are still working on this issue. Our engineers believe they have identified the problem and they're working on correcting it. We're working hard to get you into the game as soon as we can. Why isn't the US servers having this problem? Some of us have been trying to play the shiny new expansion since launch but can't get in unless we TP to a friend. The beta was better than this. Link to comment Share on other sites More sharing options...
Rankomonaut.4708 Posted September 23, 2017 Share Posted September 23, 2017 Got this one in fractals now aswell.. Link to comment Share on other sites More sharing options...
Chris goes Frontline.1853 Posted September 23, 2017 Share Posted September 23, 2017 I like how they stated that it only affected *some* people. Are you friggin kidding me? However, for those of you that have the invitation to "Lily of the Elon", you can use that to bypass the infinite loading screens and get your character to Amnoon in the first map. Still won't get you to play the story, but at least you can explore and look around a bit. Link to comment Share on other sites More sharing options...
Werner.9317 Posted September 23, 2017 Share Posted September 23, 2017 @"Dara Potocska.8196" whill you please ask that Anet include a queuing mechanism for the next expansion similar to WvW. That way we have a meaningful and less frustrating means to deal with your capacity issues. Thanks. Link to comment Share on other sites More sharing options...
Shampanix.3928 Posted September 23, 2017 Share Posted September 23, 2017 Praise the six minus one! Link to comment Share on other sites More sharing options...
Gottschi.8134 Posted September 23, 2017 Share Posted September 23, 2017 this release is such a fiesta... incredible Link to comment Share on other sites More sharing options...
Cuculla.1803 Posted September 23, 2017 Share Posted September 23, 2017 ... No possible to connect at GW2 ( PoF, HoT, or regular ). EU : Arborea Stone. Link to comment Share on other sites More sharing options...
Iki.4062 Posted September 23, 2017 Share Posted September 23, 2017 managed to do the first pof mission today. guess what happened with the second mission. yep, fucked like the first one, cant do the mission on the airship in lions arch. did anet fire all the developers and replaced them with monkeys or something? Link to comment Share on other sites More sharing options...
maddoctor.2738 Posted September 23, 2017 Share Posted September 23, 2017 Half my pvp games I crash so it's not only a problem in Path of Fire Link to comment Share on other sites More sharing options...
Folca.5143 Posted September 23, 2017 Share Posted September 23, 2017 > @"Dara Potocska.8196" said: > Hello everyone, > The server team is still working on the instance create errors. For now, you can continue to try to enter till you can get in. Thanks! Thats not ok to say "try to enter till you can get in". 15 times i got DC and u say to me to try enter it ? Thats not cool, not cool at all. Link to comment Share on other sites More sharing options...
Silver Dragon.5017 Posted September 23, 2017 Share Posted September 23, 2017 The Devs are aware, and are trying to sort it. This whole "peak time" thing, isn't quite true, as some have been having issues, since 10am this morning. I only got the patch this afternoon, and this was when I started having issues with loading the Prolouge in LA. Link to comment Share on other sites More sharing options...
dealenki.9762 Posted September 23, 2017 Share Posted September 23, 2017 > @RockinTalvin.9824 said: > ArenaNet commented on Reddit 15 Mins ago: > > Hello all - we are aware of this issue and we think we have figured out where it is going wrong. We are working on a fix. This is primarily hitting people in Europe at peak time (which is now and for the next few hours). The basic problem is a routing problem between the game servers and the database and it is worse in the EU because more people play at the same time in the EU region because the majority of people are in one or two time zones, where as in North America the players are spread over five-ish time zones. > > Soooo Arena.net unaware of basic geography of Europe ? Blame on timezones ? , They aren't new thing but oh well who am i to question the stress tested, carefully prepared Arena.net. Link to comment Share on other sites More sharing options...
Aoi.8570 Posted September 23, 2017 Share Posted September 23, 2017 My character is stuck on Desolation, can't play it now because it keeps loading. Nice. Link to comment Share on other sites More sharing options...
Paleglider.3452 Posted September 23, 2017 Share Posted September 23, 2017 Same for the first instance does not load so cant get to the new map :( Link to comment Share on other sites More sharing options...
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