"6 of 5 Character Slots in Use" after purchasing both expansions two days ago at full price

[Loki.7860]

I have a multitude of issues going on at the moment and I haven't received any response to my tickets. The first being that one of my characters isn't playable (which is one I have had ever since I bought the game back in 2012 and is my favorite PvP character). When I hover my mouse over that character it just shows the information for my necromancer and not the ranger.


The second is after buying both expansions (at full price because it wouldn't let me select the bundle on the website) I only received one boost to 80 and not two.

Then of course the third, the game just went on sale right after I bought both expansions at full price. Whenever I contacted costumer support before hand they would respond in around ~1-2 hours at least and that wasn't too bad but I have had no response for two days now and it is frustrating. At this point I want a refund so I can fix the issues by buying the bundle and upgrade PoF to the deluxe edition with these sales going on, but even that feels kinda crappy that I have to resort to that to solve an issue.

 

[Blocki.4931]

> @"Loki.7860" said:

> I have a multitude of issues going on at the moment and I haven't received any response to my tickets. The first being that one of my characters isn't playable (which is one I have had ever since I bought the game back in 2012 and is my favorite PvP character). When I hover my mouse over that character it just shows the information for my necromancer and not the ranger.

> 

> The second is after buying both expansions (at full price because it wouldn't let me select the bundle on the website) I only received one boost to 80 and not two.

> Then of course the third, the game just went on sale right after I bought both expansions at full price. Whenever I contacted costumer support before hand they would respond in around ~1-2 hours at least and that wasn't too bad but I have had no response for two days now and it is frustrating. At this point I want a refund so I can fix the issues by buying the bundle and upgrade PoF to the deluxe edition with these sales going on, but even that feels kinda crappy that I have to resort to that to solve an issue.

>

 

Support is super busy atm, it might take up to two weeks for a response

[Loki.7860]

> @"Blocki.4931" said:

> Support is super busy atm, it might take up to two weeks for a response

 

apparently =/ I want to continue playing but without full access to my own account it is pretty demoralizing

 

 

[Blocki.4931]

> @"Loki.7860" said:

> > @"Blocki.4931" said:

> > Support is super busy atm, it might take up to two weeks for a response

>

> apparently =/ I want to continue playing but without full access to my own account it is pretty demoralizing

>

>

 

Good luck to you. I am pretty sure that they will still give you the discount though considering you've made the ticket now, so at least that is not a worry

.

Have you tried logigng into every character yet? Maybe it causes the character slots to update and fix itself when the order changes or something

[Loki.7860]

Yeah I have logged into every character but that one. Didn't notice the character slot issue until I tried to log on to that one to redeem its 5 year birthday T_T

[Red Haired Savage.5430]

Does it give you an error message when you try to log into it?

[Loki.7860]

It won't even let me click on the character, just lets me hover over it and it shows information and name for one of my other characters.

[Inculpatus cedo.9234]

If you wanted to be extra sure to receive the discounted price on the bundle, you could purchase it now, and then get the refund when your ticket makes its way through the queue to the CS Team.

 

Good luck.