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Guild Wars 2 Patch Downloading at 0 KB/S!

Wigsplitter.2017
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Wigsplitter.2017 Newbie

Wigsplitter.2017

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I recently decided to start playing Guild Wars 2 again, only this time, I had to re download the game. After traveling to Lion's Arc on my Level 80 character, I realized that I had not downloaded the full game, and that I had to download the map for Lion's Arc. And so I agree to go into a loading screen so it would download faster.

And I waited...

and waited...

and waited...

Eventually I closed Guild Wars 2 and decided to let it download, except that it would download at 4 mb/s for a while, then slowly drop down to 0 kb/s and start back up again. Even though it downloaded agonizingly slowly, I let it download over night, only to find that it had stopped at 26%.

Not only cannot I not access my characters, their map completion has been set to 0%

[https://i.imgur.com/uC8L6Uj.png](https://i.imgur.com/uC8L6Uj.png "https://i.imgur.com/uC8L6Uj.png")

[https://i.imgur.com/lOYoLL6.png](https://i.imgur.com/lOYoLL6.png "https://i.imgur.com/lOYoLL6.png")

 

**I Have Tried...**

1. Uninstalling and reinstalling GW2

2. Repairing the client

3. Flushing DNS

4. Manually allowing GW2 through Windows Firewall

5. Adding "174.35.56.164 assetcdn.101.arenanetworks.com" to hosts file in system 32

6. A VPN

 

Your help would be greatly appreciated.

 

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Wigsplitter.2017 Newbie

Wigsplitter.2017

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> @"Inculpatus cedo.9234" said:

> Try using a VPN. (Also, for the future, make sure to check the 'Max Streaming' option in the Options Panel.)

> If you continue to have issue, you can contact the Tech CS Team via the 'Support' link above/below.

>

> Good luck.

 

Thanks for the advice. I tried Tunnel Bear VPN, but alas, to no avail.

Also, what did you mean by the "Options Panel" could you elaborate?

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Inculpatus cedo.9234 Newbie

Inculpatus cedo.9234

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> @"Wigsplitter.2017" said:

> > @"Inculpatus cedo.9234" said:

> > Try using a VPN. (Also, for the future, make sure to check the 'Max Streaming' option in the Options Panel.)

> > If you continue to have issue, you can contact the Tech CS Team via the 'Support' link above/below.

> >

> > Good luck.

>

> Thanks for the advice. I tried Tunnel Bear VPN, but alas, to no avail.

> Also, what did you mean by the "Options Panel" could you elaborate?

 

You could try a different VPN, or a different path.

Here's the info on Options: https://wiki.guildwars2.com/wiki/Options#Streaming

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Healix.5819 Newbie

Healix.5819

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> @"Wigsplitter.2017" said:

> 5. Adding "174.35.56.164 assetcdn.101.arenanetworks.com" to hosts file in system 32

 

I don't think that IP is valid, nor will likely any IP you find by searching since they change frequently.

 

To change the asset server, you use the -assetsrv option, like this:

-assetsrv 52.1.133.219

 

To lookup IPs yourself, open a command prompt and enter:

nslookup assetcdn.101.arenanetworks.com 8.8.8.8

 

(or origincdn.101.arenanetworks.com)

 

> @"Wigsplitter.2017" said:

> I tried Tunnel Bear VPN, but alas, to no avail.

 

Delete %appdata%/Guild Wars 2/Local.dat (and/or Documents/Guild Wars 2/Local.dat) and all gw2cache folders under the %temp% folder. This will cause GW2 to re-download the details on what it needs to patch. Also verify it's actually using the VPN and try different servers.

 

If it still fails, open msconfig, select the boot tab and check safe boot with networking under it, then ok and reboot. This will cause you to boot into safe mode with most non-essential programs disabled. Now try it. To return to normal, open msconfig and uncheck safe boot. If it worked under safe mode, you have software interfering with your connection.

 

Note that the displayed download speed isn't your actual download speed. It does other stuff between downloading files, which is factored into the speed, so if your drive or CPU is being taxed, it will drop down to 0.

 

For more information on what it's actually doing, you can use the -log option, which saves to %appdata%/Guild Wars 2/Gw2.log. It'll tell you if your connection is failing or it's downloading corrupted files.

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Wigsplitter.2017 Newbie

Wigsplitter.2017

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> @"Healix.5819" said:

> > @"Wigsplitter.2017" said:

> > 5. Adding "174.35.56.164 assetcdn.101.arenanetworks.com" to hosts file in system 32

>

> I don't think that IP is valid, nor will likely any IP you find by searching since they change frequently.

>

> To change the asset server, you use the -assetsrv option, like this:

> -assetsrv 52.1.133.219

>

> To lookup IPs yourself, open a command prompt and enter:

> nslookup assetcdn.101.arenanetworks.com 8.8.8.8

>

> (or origincdn.101.arenanetworks.com)

>

> > @"Wigsplitter.2017" said:

> > I tried Tunnel Bear VPN, but alas, to no avail.

>

> Delete %appdata%/Guild Wars 2/Local.dat (and/or Documents/Guild Wars 2/Local.dat) and all gw2cache folders under the %temp% folder. This will cause GW2 to re-download the details on what it needs to patch. Also verify it's actually using the VPN and try different servers.

>

> If it still fails, open msconfig, select the boot tab and check safe boot with networking under it, then ok and reboot. This will cause you to boot into safe mode with most non-essential programs disabled. Now try it. To return to normal, open msconfig and uncheck safe boot. If it worked under safe mode, you have software interfering with your connection.

>

> Note that the displayed download speed isn't your actual download speed. It does other stuff between downloading files, which is factored into the speed, so if your drive or CPU is being taxed, it will drop down to 0.

>

> For more information on what it's actually doing, you can use the -log option, which saves to %appdata%/Guild Wars 2/Gw2.log. It'll tell you if your connection is failing or it's downloading corrupted files.

 

1. Thanks for your help. I tried deleted the cache folders and local.dat.

2. I tried looking up the ips and pasting them into the hosts folder

3. I tried assetsrv

4. I tried booting in safe mode, but for some reason I could not connect to the internet to download it

5. and lastly I tried printing out a log to see what would happen

here it is:

 

`00000585: Perf: Build 90153

00000585: Perf: 2018-07-02T17:18:22Z

00000585: Perf: Platform 1

00000596: Perf: Archive has version 1 header

00000922: Perf: Archive has version 1 header

00001804: Perf: Deleted 0 old files.

00001873: Debug: WebBrowser: Skipping file CoherentUI_Host.exe

00001873: Debug: WebBrowser: Skipping file CoherentUI64.dll

00002250: Debug: Coherent Warning: PID: 4632 | 10204 17:18:23.945675 [4632:10204:ERROR:resource_bundle.cc(528)] Failed to load C:\Program Files\Guild Wars 2\bin64\ui_resources_100_percent.pak

Some features may not be available.

00002250: Debug: Coherent Warning: PID: 4632 | 10204 17:18:23.946675 [4632:10204:WARNING:resource_bundle.cc(252)] locale_file_path.empty()

00002859: Debug: Coherent Warning: PID: 4632 | 8196 17:18:24.573316 [9584:4168:ERROR:resource_bundle.cc(528)] Failed to load C:\Program Files\Guild Wars 2\bin64\ui_resources_100_percent.pak

Some features may not be available.

00002859: Debug: Coherent Warning: PID: 4632 | 8196 17:18:24.573316 [9584:4168:WARNING:resource_bundle.cc(252)] locale_file_path.empty()

00003009: Debug: Web Message (launcher.js:2): onShowLauncher

00003009: Debug: Web Message (launcher.js:2): onSetPreferences

00003009: Debug: Web Message (launcher.js:2): onSetLanguage

00003059: Debug: Web Message (launcher.js:2): onPasswordHash

00056009: Perf: Counter; 30d.1m.socket inet msgs sent; 1

`

Maybe you could tell me what this means?

Thanks in advance.

 

 

 

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Healix.5819 Newbie

Healix.5819

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> @"Wigsplitter.2017" said:

> 4. I tried booting in safe mode, but for some reason I could not connect to the internet to download it

 

To confirm, it was safe boot with networking enabled? Some networking software (especially firewalls/anti-virus, though not Windows Firewall) will prevent you from accessing the internet under safe mode.

 

You can try using these commands in a command prompt (cmd.exe):

netsh winsock reset

netsh int ip reset

 

... then rebooting into safe mode with networking.

 

For a lesser version of safe mode, you can use msconfig to disable all non-Microsoft services and all startup programs.

 

> @"Wigsplitter.2017" said:

> Maybe you could tell me what this means?

 

Nothing; that's just the startup. Any errors would have been after all of that. Let it run for at least 10 minutes after the download speed has dropped to 0, then close the launcher, otherwise it won't write whatever it had in memory to the file.

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Wigsplitter.2017 Newbie

Wigsplitter.2017

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OK... I tried booting it in safe mode with networking enabled, however it would only take Ethernet connection so we can scratch that, since I won't be able to do that. I also tried those commands in the command prompt before I restarted in safe mode. What did work, was the log file, which is populated with this information after I let the launcher run for about 20 minutes. Here it is again:

 

`00000633: Perf: Build 90153

00000633: Perf: 2018-07-02T19:51:32Z

00000633: Perf: Platform 1

00001828: Perf: Archive has version 1 header

00002396: Perf: Archive has version 1 header

00005462: Perf: Deleted 0 old files.

00005609: Debug: WebBrowser: Skipping file CoherentUI_Host.exe

00005609: Debug: WebBrowser: Skipping file CoherentUI64.dll

00006793: Debug: Coherent Warning: PID: 8728 | 8064 19:51:38.509898 [8728:8064:ERROR:resource_bundle.cc(528)] Failed to load C:\Program Files\Guild Wars 2\bin64\ui_resources_100_percent.pak

Some features may not be available.

00006793: Debug: Coherent Warning: PID: 8728 | 8064 19:51:38.509898 [8728:8064:WARNING:resource_bundle.cc(252)] locale_file_path.empty()

00007076: Debug: Coherent Warning: PID: 8728 | 7992 19:51:38.907672 [8292:7952:ERROR:resource_bundle.cc(528)] Failed to load C:\Program Files\Guild Wars 2\bin64\ui_resources_100_percent.pak

Some features may not be available.

00007076: Debug: Coherent Warning: PID: 8728 | 7992 19:51:38.907672 [8292:7952:WARNING:resource_bundle.cc(252)] locale_file_path.empty()

00007328: Debug: Web Message (launcher.js:2): onShowLauncher

00007341: Debug: Web Message (launcher.js:2): onSetPreferences

00007341: Debug: Web Message (launcher.js:2): onSetLanguage

00007366: Debug: Web Message (launcher.js:2): onPasswordHash

00095681: Error: Download failed for {0x000e3188:0x00000000->0x000e3188, range 0 - 4294967295} with error (7:0:0:0) {retry count: 0; consecutive: 0}

00102656: Error: Download failed for {0x000e31a6:0x00000000->0x000e31a6, range 0 - 4294967295} with error (7:0:0:0) {retry count: 0; consecutive: 1}

00187559: Error: Removing faulty IP {174.35.56.164:80} from IP pool.

00187559: Error: Forcing disconnect on {174.35.56.164:80}, reason: 7.

00187576: Error: Connection-issues detected! Retrying...

00192567: Error: Download failed for {0x000e3188:0x00000000->0x000e3188, range 0 - 4294967295} with error (7:0:0:0) {retry count: 1; consecutive: 2}

00192567: Error: Download failed for {0x000e31a6:0x00000000->0x000e31a6, range 0 - 4294967295} with error (7:0:0:0) {retry count: 1; consecutive: 3}

00310564: Error: Download failed for {0x000e31a6:0x00000000->0x000e31a6, range 0 - 4294967295} with error (7:0:0:0) {retry count: 2; consecutive: 4}

00310586: Error: Connection-issues detected! Retrying...

00318570: Error: Download failed for {0x000e3188:0x00000000->0x000e3188, range 0 - 4294967295} with error (7:0:0:0) {retry count: 2; consecutive: 5}

00405560: Error: Removing faulty IP {174.35.56.164:80} from IP pool.

00405560: Error: Forcing disconnect on {174.35.56.164:80}, reason: 7.

00410575: Error: Download failed for {0x000e3188:0x00000000->0x000e3188, range 0 - 4294967295} with error (7:0:0:0) {retry count: 3; consecutive: 6}

00410575: Error: Download failed for {0x000e31a6:0x00000000->0x000e31a6, range 0 - 4294967295} with error (7:0:0:0) {retry count: 3; consecutive: 7}

00508673: Error: Download failed for {0x000e3188:0x00000000->0x000e3188, range 0 - 4294967295} with error (7:0:0:0) {retry count: 4; consecutive: 8}

00511573: Error: Download failed for {0x000e31a6:0x00000000->0x000e31a6, range 0 - 4294967295} with error (7:0:0:0) {retry count: 4; consecutive: 9}

00610565: Error: Removing faulty IP {174.35.56.164:80} from IP pool.

00610565: Error: Forcing disconnect on {174.35.56.164:80}, reason: 7.

00615577: Error: Download failed for {0x000e3188:0x00000000->0x000e3188, range 0 - 4294967295} with error (7:0:0:0) {retry count: 5; consecutive: 10}

00615577: Debug: Falling back to uncompressed file-download for 0x000e3188:0x000e3188

00615577: Error: Download failed for {0x000e31a6:0x00000000->0x000e31a6, range 0 - 4294967295} with error (7:0:0:0) {retry count: 5; consecutive: 10}

00615577: Debug: Falling back to uncompressed file-download for 0x000e31a6:0x000e31a6

00615577: Error: Download failed for {0x000e31a6:0x00000000->0x000e31a6, range 0 - 4294967295} with error (3:0:0:0) {retry count: 0; consecutive: 10}

00615577: Error: Download failed for {0x000e3188:0x00000000->0x000e3188, range 0 - 4294967295} with error (3:0:0:0) {retry count: 0; consecutive: 11}

00724575: Error: Download failed for {0x000e3188:0x00000000->0x000e3188, range 0 - 4294967295} with error (7:0:0:0) {retry count: 1; consecutive: 12}

00724698: Error: Download failed for {0x000e31a6:0x00000000->0x000e31a6, range 0 - 4294967295} with error (7:0:0:0) {retry count: 1; consecutive: 13}

00820677: Error: Removing faulty IP {174.35.56.164:80} from IP pool.

00820677: Error: Forcing disconnect on {174.35.56.164:80}, reason: 7.

00825691: Error: Download failed for {0x000e31a6:0x00000000->0x000e31a6, range 0 - 4294967295} with error (7:0:0:0) {retry count: 2; consecutive: 14}

00825691: Error: Download failed for {0x000e3188:0x00000000->0x000e3188, range 0 - 4294967295} with error (7:0:0:0) {retry count: 2; consecutive: 15}

00924578: Error: Download failed for {0x000e31a6:0x00000000->0x000e31a6, range 0 - 4294967295} with error (7:0:0:0) {retry count: 3; consecutive: 16}

00926607: Error: Download failed for {0x000e3188:0x00000000->0x000e3188, range 0 - 4294967295} with error (7:0:0:0) {retry count: 3; consecutive: 17}

01026575: Error: Removing faulty IP {174.35.56.164:80} from IP pool.

01026575: Error: Forcing disconnect on {174.35.56.164:80}, reason: 7.

01031582: Error: Download failed for {0x000e31a6:0x00000000->0x000e31a6, range 0 - 4294967295} with error (7:0:0:0) {retry count: 4; consecutive: 18}

01031582: Error: Download failed for {0x000e3188:0x00000000->0x000e3188, range 0 - 4294967295} with error (7:0:0:0) {retry count: 4; consecutive: 19}

01113058: Perf: Counter; 30d.1m.socket inet msgs sent; 37`

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Healix.5819 Newbie

Healix.5819

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> @"Wigsplitter.2017" said:

> 00187559: Error: Removing faulty IP {174.35.56.164:80} from IP pool.

 

You're still...

 

> @"Wigsplitter.2017" said:

> 5. Adding "174.35.56.164 assetcdn.101.arenanetworks.com" to hosts file in system 32

 

That IP isn't one of the patch servers, so it's just failing to download in general.

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