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Game Crashing When Started


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Hello everyone,

 

So, I have created a ticket with support over a week ago, but they don't seem to be replying to it whatsoever.

What happens basically for me is that the game simply crashes and it never starts. I tried reinstalling the game a couple of times, reinstalled graphics card drivers, but still, the same crash keeps happening.

Below is the error that I get when trying to start the game:

 

*--> Crash <--*

Exception: c0000005

Memory at address 0000572b`a97dd9c5 could not be read

App: Gw2-64.exe

Pid: 11552

Cmdline:

BaseAddr: 00007FF731040000

ProgramId: 101

Build: 90556

Module: d3d9.dll

When: 2018-07-15T06:08:10Z 2018-07-15T03:08:10-03:00

Uptime: 0 days 0:00:42

Flags: 0

 

*--> System <--*

Name: 02f8f65e

IpAddr: 192.168.25.36

Processors: 12 [AuthenticAMD:15:1:1]

OSVersion: Windows 10.0 (64 bit)

 

*--> System Memory <--*

Physical: 10303MB/16335MB 63%

Paged: 11641MB/20849MB 55%

Virtual: 134212876MB/134217727MB 3%

Load: 36%

CommitTotal: 9207MB

CommitLimit: 20849MB

CommitPeak: 20803MB

SystemCache: 10431MB

HandleCount: 84772

ProcessCount: 189

ThreadCount: 2758

 

*--> Process Memory <--*

Private: 266MB

WorkingSet: 213MB

PeakWorkingSet: 269MB

PageFaults: 2014343

 

*--> Memory Category Usage (Inclusive) <--*

[Category] [size(MB)] [Count]

Root 115.65 8738

Programmer Data 80.18 2910

Collections 66.33 2227

Uncategorized 29.02 5073

Dictionary 26.11 47

Set 12.08 166

I/O 10.24 468

Archive 7.46 36

Collide 6.45 755

Collide Havok 6.45 755

Engine 3.24 53

Gr 3.22 42

File Service 1.59 13

Asset Service 1.19 414

Gr Umbra 0.19 6

Networking 0.18 34

Event 0.13 5

Game 0.04 55

DDI 0.03 22

Content 0.02 1

Threading 0.01 15

Msg 0.01 9

Model-Programmer 0.01 1

UI 0.00 24

 

*--> Memory Category Usage (Exclusive) <--*

[Category] [size(MB)] [Count]

Uncategorized 29.02 5073

Collections 28.13 2008

Dictionary 26.11 47

Set 12.08 166

Archive 7.46 36

Collide Havok 6.45 755

Gr 3.00 2

File Service 1.59 13

Asset Service 1.19 414

Gr Umbra 0.19 6

Networking 0.16 25

Event 0.13 5

DDI 0.03 19

Game 0.02 45

Content 0.02 1

Threading 0.01 15

Msg 0.01 9

Model-Programmer 0.01 1

Engine 0.01 6

Web Browser 0.00 10

BTree 0.00 6

CharClient 0.00 5

Gr Texture 0.00 7

Services 0.00 12

 

*--> DllList <--*

D:\Guild Wars 2\Gw2-64.exe

C:\WINDOWS\SYSTEM32\ntdll.dll

C:\WINDOWS\System32\KERNEL32.DLL

C:\WINDOWS\System32\KERNELBASE.dll

C:\WINDOWS\SYSTEM32\apphelp.dll

C:\WINDOWS\System32\USER32.dll

C:\WINDOWS\System32\win32u.dll

C:\WINDOWS\System32\GDI32.dll

C:\WINDOWS\System32\gdi32full.dll

C:\WINDOWS\System32\msvcp_win.dll

C:\WINDOWS\System32\ucrtbase.dll

C:\WINDOWS\System32\ADVAPI32.dll

C:\WINDOWS\System32\msvcrt.dll

C:\WINDOWS\System32\sechost.dll

C:\WINDOWS\System32\RPCRT4.dll

C:\WINDOWS\System32\WS2_32.dll

C:\WINDOWS\SYSTEM32\VERSION.dll

C:\WINDOWS\System32\WINTRUST.dll

C:\WINDOWS\System32\MSASN1.dll

C:\WINDOWS\SYSTEM32\WINMM.dll

C:\WINDOWS\SYSTEM32\WTSAPI32.dll

C:\WINDOWS\System32\CRYPT32.dll

C:\WINDOWS\SYSTEM32\WINMMBASE.dll

C:\WINDOWS\System32\PSAPI.DLL

C:\WINDOWS\System32\ole32.dll

C:\WINDOWS\System32\cfgmgr32.dll

C:\WINDOWS\System32\combase.dll

C:\WINDOWS\System32\bcryptPrimitives.dll

C:\WINDOWS\System32\OLEAUT32.dll

C:\WINDOWS\System32\SHELL32.dll

C:\WINDOWS\System32\shcore.dll

C:\WINDOWS\System32\windows.storage.dll

C:\WINDOWS\System32\shlwapi.dll

C:\WINDOWS\System32\kernel.appcore.dll

C:\WINDOWS\System32\profapi.dll

C:\WINDOWS\System32\powrprof.dll

C:\WINDOWS\System32\FLTLIB.DLL

C:\WINDOWS\SYSTEM32\MSACM32.dll

C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.17134.165_none_2c2d892a8af7e37a\gdiplus.dll

C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.17134.165_none_f954469b3093f6d5\COMCTL32.dll

C:\WINDOWS\SYSTEM32\USP10.dll

C:\WINDOWS\SYSTEM32\MSIMG32.dll

C:\WINDOWS\SYSTEM32\Secur32.dll

C:\WINDOWS\SYSTEM32\CRYPTBASE.DLL

C:\WINDOWS\SYSTEM32\SSPICLI.DLL

C:\WINDOWS\System32\IMM32.DLL

C:\WINDOWS\SYSTEM32\dbghelp.dll

C:\WINDOWS\system32\uxtheme.dll

C:\WINDOWS\System32\imagehlp.dll

C:\WINDOWS\SYSTEM32\CRYPTSP.dll

C:\WINDOWS\system32\rsaenh.dll

C:\WINDOWS\SYSTEM32\bcrypt.dll

C:\WINDOWS\system32\nvspcap64.dll

C:\WINDOWS\SYSTEM32\ntmarta.dll

C:\WINDOWS\SYSTEM32\gpapi.dll

C:\WINDOWS\SYSTEM32\cryptnet.dll

C:\Program Files (x86)\RivaTuner Statistics Server\RTSSHooks64.dll

C:\WINDOWS\System32\clbcatq.dll

C:\WINDOWS\System32\MSCTF.dll

C:\WINDOWS\system32\dwmapi.dll

C:\WINDOWS\system32\napinsp.dll

C:\WINDOWS\system32\pnrpnsp.dll

C:\WINDOWS\system32\NLAapi.dll

C:\WINDOWS\System32\mswsock.dll

C:\WINDOWS\SYSTEM32\DNSAPI.dll

C:\WINDOWS\System32\NSI.dll

C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL

C:\WINDOWS\System32\winrnr.dll

C:\WINDOWS\System32\fwpuclnt.dll

C:\Windows\System32\rasadhlp.dll

C:\WINDOWS\SYSTEM32\WindowsCodecs.dll

D:\Guild Wars 2\bin64\CoherentUI64.dll

C:\WINDOWS\SYSTEM32\d3d9.dll

C:\WINDOWS\SYSTEM32\WINNSI.DLL

C:\Users\macha\AppData\Roaming\discord\0.0.301\modules\discord_hook\6\DiscordHook64.dll

C:\WINDOWS\SYSTEM32\USERENV.dll

C:\WINDOWS\System32\TextInputFramework.dll

C:\WINDOWS\System32\CoreUIComponents.dll

C:\WINDOWS\System32\CoreMessaging.dll

C:\WINDOWS\SYSTEM32\wintypes.dll

C:\WINDOWS\SYSTEM32\DPAPI.dll

C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_485c1c3102021986\nvldumdx.dll

C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_485c1c3102021986\nvd3dumx.dll

C:\WINDOWS\SYSTEM32\nvapi64.dll

C:\WINDOWS\System32\SETUPAPI.dll

C:\WINDOWS\SYSTEM32\dxgi.dll

C:\WINDOWS\system32\winbrand.dll

C:\WINDOWS\SYSTEM32\dsound.dll

C:\WINDOWS\SYSTEM32\D3DCompiler_47.dll

C:\WINDOWS\SYSTEM32\DEVOBJ.dll

C:\WINDOWS\SYSTEM32\DEVRTL.dll

C:\WINDOWS\SYSTEM32\SPINF.dll

C:\WINDOWS\SYSTEM32\drvstore.dll

C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_485c1c3102021986\nvwgf2umx.dll

C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvStereoApiI64.dll

C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPI64.dll

C:\WINDOWS\SYSTEM32\WINSTA.dll

C:\WINDOWS\SYSTEM32\dcomp.dll

 

*--> Game Context <--*

MapId: 0

Flags: 0x241

ElapsedTime: 00:00:36

 

*--> World State <--*

 

[DbgHelp.dll is C:\WINDOWS\SYSTEM32\dbghelp.dll]

[DbgHelp.dll version 10.0.17134.1 (64/32-bit compatible)]

 

*--> Thread 0x3b50 <--*

 

*--> Trace <--*

Pc Rt : Args

00007fff`e933b3fe 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff7`31249a43 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff7`31249150 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff7`31247fd5 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff7`31243b87 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff7`31242b3d 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff7`3120ca30 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff7`31209118 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff7`3120ae6a 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff7`31c5ddef 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff7`3163d57b 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff7`31635c46 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff7`311e3c93 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff7`313d2bde 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff7`313d0d4e 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff7`313d09c9 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff7`313d212f 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff7`313d03cc 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff7`311fac51 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007ff7`31389761 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007fff`f5613034 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

00007fff`f5ce1431 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

 

*--> Thread registers <--*

rax=0000572ba97dda0d rbx=000002690d1aa700 rcx=0000026902059060

rdx=0000007721aff3a0 rsi=0000000000000000 rdi=0000000000000001

rip=00007fffe933b3fe rsp=0000007721aff1b0 rbp=0000007721aff2b0

r8=0000000000000000 r9=0000007721aff440 r10=0000000000000000

r11=0000007721aff338 r12=0000000000000000 r13=0000000000000000

r14=000000000000004b r15=0000000000000001

cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010202

 

rbx-32 000002690D1AA6E0 9d13ad55`9d13ad55 089bcaaf`747a7a16 00000269`7fcef4a0 00330110`06c1cbe0

rbx +0 000002690D1AA700 00000000`00000000 00000000`00000000 00100000`00000000 7f9dffd7`00000001

rbx+32 000002690D1AA720 00180015`000d266c 000010de`00001b81 00000100`00000008 00000000`00001000

rcx-32 0000026902059040 00000001`800642e0 0847c6a4`b17a7bd2 00000000`00000000 00000000`00000010

rcx +0 0000026902059060 00000269`0205d678 ffffffff`ffffffff 00000000`ffffffff 00000000`00000000

rcx+32 0000026902059080 00000000`00000000 00000000`020007d0 00003b50`00000001 00000269`02059060

rdx-32 0000007721AFF380 00000000`00000000 00000000`00000000 00000000`00000001 ffffffff`ffffffff

rdx +0 0000007721AFF3A0 00000438`00000780 00000000`00000016 00000000`00000000 00000000`00000001

rdx+32 0000007721AFF3C0 00000000`00190958 00000001`00000000 00000000`0000004b 80000000`00000000

r9-32 0000007721AFF420 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

r9 +0 0000007721AFF440 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

r9+32 0000007721AFF460 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

 

*--> Code <--*

00007fff`e933b3de cccc4889 5c241848 897c2420 55488d6c ..H.\$.H.|$ UH.l

00007fff`e933b3ee 24804881 ec800100 00488b05 3a3f0d00 $.H......H..:?..

00007fff`e933b3fe 483348b8 b0530280 01000000 ffe083c1 H3H..S..........

00007fff`e933b40e 08488bfa 48f7d848 1bd24533 c04823d1 .H..H..H..E3.H#.

00007fff`e933b41e 488d4c24 38e87ca0 f6ff4533 c944394f H.L$8.|...E3.D9O

00007fff`e933b42e 28756d4c 8d4c2450 4532c048 8bcbe8ab (umL.L$PE2.H....

 

*--> Stack <--*

00000077`21aff1b0 00000000`00000000 00000000`80000000 00000000`00000388 00007fff`f56d699c .........................im.....

00000077`21aff1d0 00000000`00000000 00007fff`e92d1a80 00000000`00190958 00007fff`00000047 ..........-.....X.......G.......

00000077`21aff1f0 00000000`00000000 00000077`21aff300 00000000`00000000 00007fff`00000001 ...........!w...................

00000077`21aff210 00000000`00000000 00000000`00000000 00000000`00000000 00007fff`f56e4c27 ........................'Ln.....

00000077`21aff230 00000000`00000000 00000000`00000000 00000000`00000000 00007fff`f56e046a ........................j.n.....

00000077`21aff250 00007fff`e92d1a80 00000000`00000000 00000000`00000000 00000000`00000000 ..-.............................

00000077`21aff270 00000000`00000000 00007fff`f5743070 00000000`00000001 00007fff`f5d0dbc4 ........p0t.....................

00000077`21aff290 00000000`00000000 00007fff`f5743070 00000077`21aff440 00007fff`f5d0dbc4 ........p0t.....@..!w...........

00000077`21aff2b0 00000077`21aff2e8 00000011`00000050 00000077`21aff320 00007fff`e92a5504 ...!w...P....... ..!w....U*.....

00000077`21aff2d0 00000269`02059060 00000077`21aff338 00007fff`f2341b64 00000269`7dd38b20 `...i...8..!w...d.4..... ..}i...

00000077`21aff2f0 00000000`00000000 00007fff`e92b3714 00000000`00000000 00000000`00000000 .........7+.....................

00000077`21aff310 00000000`00000000 00000438`00000780 00000269`02059068 00007fff`00000000 ............8...h...i...........

00000077`21aff330 00000077`21aff440 00007ff7`31249a43 00000269`0d1aa700 00000269`0d1aa700 @..!w...C.$1........i.......i...

00000077`21aff350 00000269`0d1aa700 00000000`00000001 00000077`21aff878 00007ff7`31091c21 ....i...........x..!w...!..1....

00000077`21aff370 00000000`00000000 00000000`00000438 00000000`00000000 00000000`00000000 ........8.......................

00000077`21aff390 00000000`00000001 ffffffff`ffffffff 00000438`00000780 00000000`00000016 ....................8...........

00000077`21aff3b0 00000000`00000000 00000000`00000001 00000000`00190958 00000001`00000000 ................X...............

00000077`21aff3d0 00000000`0000004b 80000000`00000000 00000269`0d1aee40 00000077`21aff410 K...............@...i......!w...

00000077`21aff3f0 00000077`21aff400 00000000`fffffffe 00000269`020d1600 00000000`80061082 ...!w...............i...........

00000077`21aff410 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000077`21aff430 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000077`21aff450 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000077`21aff470 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000077`21aff490 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000077`21aff4b0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000077`21aff4d0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000077`21aff4f0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000077`21aff510 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000077`21aff530 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000077`21aff550 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000077`21aff570 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

00000077`21aff590 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

 

*--> DirectX Device Info <--*

VendorId = 0x10de

DeviceId = 0x1b81

Version = 24.21.0013.9836

Description = NVIDIA GeForce GTX 1070

Compat = 0x00100000

VidMem = 0 MB

 

I have a Ryzen 5 1600X along with a GTX 1070, running with 16Gb of DDR4 RAM.

 

Thanks!

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~~Cristian, are you running the 64-bit GW2 client (Gw2-64.exe)?If not, try that.~~

 

~~Edit: you should find it in the same folder as the 32 bit client which your GW2 shortcut points to. ~~

Nevermind, I see you are running the 64-bit client, but for kicks... what happens if you run the 32bit client?

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> @"Krypto.2069" said:

> ~~Cristian, are you running the 64-bit GW2 client (Gw2-64.exe)?If not, try that.~~

>

> ~~Edit: you should find it in the same folder as the 32 bit client which your GW2 shortcut points to. ~~

> Nevermind, I see you are running the 64-bit client, but for kicks... what happens if you run the 32bit client?

 

Sorry for the spam. It gives me the same crash report with the 32bit client.

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> @"CristianAxe.2903" said:

> I've run a memory test, all is fine in this matter.

 

:+1:

 

> I downloaded a new d3d9.dll, but I can't replace the old file in my Sys32 folder.

> Any suggestions on this?

 

Try start Windows in Safe Mode, although I wouldn't recommend using a downloaded d3d9.dll. Instead, re-install DirectX (12 as well as 9, which is what GW2 uses).

 

https://support.microsoft.com/en-us/help/179113/how-to-install-the-latest-version-of-directx

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A few things:

a) Disable any application that has an overlay and try again. You have RivaTuner and Discord running.

b) Never replace the d3d9.dll that is inside your System folder. You can put a new one inside the Guild Wars 2/Bin folder and check if the problem is fixed

 

Can you run other games with your PC?

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> @"maddoctor.2738" said:

> A few things:

> a) Disable any application that has an overlay and try again. You have RivaTuner and Discord running.

> b) Never replace the d3d9.dll that is inside your System folder. You can put a new one inside the Guild Wars 2/Bin folder and check if the problem is fixed

>

> Can you run other games with your PC?

 

Thanks for the help!

Closing Discord and RivaTuner worked just fine!

The weird thing is that other games run normally with these applications running, but I'll take it as case closed :)

 

Thanks everyone for the help!

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> @"CristianAxe.2903" said:

> > @"maddoctor.2738" said:

> > A few things:

> > a) Disable any application that has an overlay and try again. You have RivaTuner and Discord running.

> > b) Never replace the d3d9.dll that is inside your System folder. You can put a new one inside the Guild Wars 2/Bin folder and check if the problem is fixed

> >

> > Can you run other games with your PC?

>

> Thanks for the help!

> Closing Discord and RivaTuner worked just fine!

> The weird thing is that other games run normally with these applications running, but I'll take it as case closed :)

>

> Thanks everyone for the help!

 

Now activate Discord alone and then RivaTuner alone to find which one is causing the problem!

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Just started happening for me as well.. been online during today, went out for an hour came back logged in.. gets to character screen and as soon I now try logging in any character a network error occurs.. my network is fine, nothing else has issues just GW2 - is it having a bad day???

Not even going to bother with a ticket, if it's going to take 20-30+ days for a response... other MMO's to play thankfully while they get themselves sorted a little better.

 

EDIT …. Not even getting into character select screen now, just GW2 has encountered an error..

Build: 90556

Error Code: 1004:6:3:2126

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> @"CristianAxe.2903" said:

> Hey guys, thanks for your suggestions.

> I've run a memory test, all is fine in this matter.

> I downloaded a new d3d9.dll, but I can't replace the old file in my Sys32 folder.

> Any suggestions on this?

> I did run DISM, as it was suggested by MS support to repair issues with DX12.

 

Do you by chance run ArcDPS?

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> @"Bloodstealer.5978" said:

> Just started happening for me as well.. been online during today, went out for an hour came back logged in.. gets to character screen and as soon I now try logging in any character a network error occurs.. my network is fine, nothing else has issues just GW2 - is it having a bad day???

> Not even going to bother with a ticket, if it's going to take 20-30+ days for a response... other MMO's to play thankfully while they get themselves sorted a little better.

>

> EDIT …. Not even getting into character select screen now, just GW2 has encountered an error..

> Build: 90556

> Error Code: 1004:6:3:2126

 

This is something the whole playerbase is facing atm. The login servers just crashed or so... Its not your internet, nor do you have to make a ticket for this ;) Just waiting for some devs to put the servers back up ;)

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