Corda.6710 Posted January 2, 2019 Share Posted January 2, 2019 As happened to me awhile ago but today I have tried twice to get the smallest gem package ingame and it gave me the same error twice. I submitted and am currently waiting for my ticket to get a response Link to comment Share on other sites More sharing options...
Tachenon.5270 Posted January 2, 2019 Share Posted January 2, 2019 Same thing here. Tried to buy gems on the 31st, clicked confirm -- the window closed and that was it. No error message, no gems. Sent in a ticket, waiting for a response. Edit: I tried again and this time there was an error message, but it came and went so fast I couldn't read it. So I tried again and managed to get a screenshot of it. It said, "Unfortunately an error has occurred. Please try again later!" Link to comment Share on other sites More sharing options...
ruffianopatsu.1259 Posted January 3, 2019 Share Posted January 3, 2019 My wife and I are both having this issue too. Using different cards, or ones that have recently worked. Link to comment Share on other sites More sharing options...
hunter.4859 Posted January 3, 2019 Share Posted January 3, 2019 Throwing my hat into the mix too. Had no issues prior to this week! Submitted the ticket already and waiting. Link to comment Share on other sites More sharing options...
Darkwind Suul.7128 Posted January 4, 2019 Share Posted January 4, 2019 I also have been having this issue since dec 27, 2018. Had no problem the last time in the fall with this same card. Also tried paypal, got the same error Link to comment Share on other sites More sharing options...
ArenaNet Staff Gaile Gray.6029 Posted January 4, 2019 ArenaNet Staff Share Posted January 4, 2019 Checking back -- tickets from hunter and Darkwind Suul are quite recent, so perhaps they're still awaiting help. But have the others been resolved? Link to comment Share on other sites More sharing options...
Kevvyfitz.7942 Posted January 5, 2019 Share Posted January 5, 2019 This is happening to me as well! I'm trying to buy gems so I can get something before it goes off sale!! I do not want to wait FOUR DAYS for a fix to a billing issue that shouldn't exist in the first place! If Digital Rivers cannot sell Gems properly find another ingame reseller! Hello?! Link to comment Share on other sites More sharing options...
Kevvyfitz.7942 Posted January 5, 2019 Share Posted January 5, 2019 Can this be fixed please?? I actually just don't even want to play the game anymore. And the support ticket is asking for a lot of unneeded information. Link to comment Share on other sites More sharing options...
Rukario.1695 Posted January 5, 2019 Share Posted January 5, 2019 I also cannot purchase gems now, have no had problems in the past. Tried both Paypal and Mastercard. Ticket #7195159 Link to comment Share on other sites More sharing options...
Valerie Kyrie.2970 Posted January 5, 2019 Share Posted January 5, 2019 I can't buy gems either. I tried PayPayl and different credit cards. I have alot of free time this weekend and was looking forward to playing GW2. How long does this take to resolve? Link to comment Share on other sites More sharing options...
Rukario.1695 Posted January 5, 2019 Share Posted January 5, 2019 > @"Valerie Kyrie.2970" said: > I can't buy gems either. I tried PayPayl and different credit cards. I have alot of free time this weekend and was looking forward to playing GW2. How long does this take to resolve? Make sure to send in a support ticket about Payment issues. I got a response in about 2 hours, however they said they would get back to me (it has now been approx 4 hours since,) ... so the timeframe for the fix isn't definite. Link to comment Share on other sites More sharing options...
Valerie Kyrie.2970 Posted January 5, 2019 Share Posted January 5, 2019 > @"Rukario.1695" said: > > @"Valerie Kyrie.2970" said: > > I can't buy gems either. I tried PayPayl and different credit cards. I have alot of free time this weekend and was looking forward to playing GW2. How long does this take to resolve? > > Make sure to send in a support ticket about Payment issues. I got a response in about 2 hours, however they said they would get back to me (it has now been approx 4 hours since,) ... so the timeframe for the fix isn't definite. Thank you, Rukario. I submitted a ticket on the website. I also went online and bought two Gem Cards. I entered the codes for those and it didn't accept those either. Very frustrating ! Link to comment Share on other sites More sharing options...
Rukario.1695 Posted January 5, 2019 Share Posted January 5, 2019 > @"Valerie Kyrie.2970" said: > > @"Rukario.1695" said: > > > @"Valerie Kyrie.2970" said: > > > I can't buy gems either. I tried PayPayl and different credit cards. I have alot of free time this weekend and was looking forward to playing GW2. How long does this take to resolve? > > > > Make sure to send in a support ticket about Payment issues. I got a response in about 2 hours, however they said they would get back to me (it has now been approx 4 hours since,) ... so the timeframe for the fix isn't definite. > > Thank you, Rukario. > I submitted a ticket on the website. I also went online and bought two Gem Cards. I entered the codes for those and it didn't accept those either. Very frustrating ! > Oh my.. I thought about taking that route and now I'm glad I didn't! I'm sorry to hear it though, I hope they'll get back to you shortly since it's now daylight. Link to comment Share on other sites More sharing options...
Tachenon.5270 Posted January 5, 2019 Share Posted January 5, 2019 > @"Gaile Gray.6029" said: > Checking back -- tickets from hunter and Darkwind Suul are quite recent, so perhaps they're still awaiting help. But have the others been resolved? Mine has been -- got an email Thursday evening saying I was good to go, and when I logged in Friday morning I was indeed able to buy gems. Thanks guys! Link to comment Share on other sites More sharing options...
Rizz.1957 Posted January 5, 2019 Share Posted January 5, 2019 Same issue here :( Ticket #7195937 Help! Link to comment Share on other sites More sharing options...
Aniabas.3257 Posted January 6, 2019 Share Posted January 6, 2019 Having the same issue, PLEASE TAKE MY MONEY! Link to comment Share on other sites More sharing options...
Rukario.1695 Posted January 6, 2019 Share Posted January 6, 2019 They fixed it on my end now, took about a day. Link to comment Share on other sites More sharing options...
Darkwind Suul.7128 Posted January 7, 2019 Share Posted January 7, 2019 I put in a ticket on jan 4 and have received a response on the 6. I was able to make a purchase and everything seems fine. Link to comment Share on other sites More sharing options...
Butuu.8325 Posted January 8, 2019 Share Posted January 8, 2019 Same problem for me today. Confirmed with my bank and credit card company that the issue is not on their side. Frustrating. Link to comment Share on other sites More sharing options...
Rangerhoe.8950 Posted January 9, 2019 Share Posted January 9, 2019 Same problem here. Made a support-ticket aswell. Link to comment Share on other sites More sharing options...
heartless.9014 Posted January 9, 2019 Share Posted January 9, 2019 I'd like to know how this is flagged as resolved, it's clearly not. As huge amounts of people STILL have this problem. I bought gems a week ago now get issues buying them now. WHAT GIVES?! Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted January 10, 2019 Share Posted January 10, 2019 It was 'flagged' (edited by the OP) as 'resolved' because the particular issue from several months ago was addressed. It's usually a case-by-case issue, rather than a systemic issue; contact the Billing CS Team for assistance. Good luck. Link to comment Share on other sites More sharing options...
Ashantara.8731 Posted January 10, 2019 Share Posted January 10, 2019 Hmm, as of today, during the last step of the payment process, I am always getting send back to the starting page of the "Buy Gems" screen where I can select the payment method. No error message or information text shows up. Just does not work. It does not matter what payment method I select. What's going on? Link to comment Share on other sites More sharing options...
Rem.2309 Posted January 12, 2019 Share Posted January 12, 2019 Same here as well. Such an odd issue. Link to comment Share on other sites More sharing options...
termi.8137 Posted January 12, 2019 Share Posted January 12, 2019 You guessed it right! I have the same problem as anybody else in this thread. :lol: Link to comment Share on other sites More sharing options...
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