Karioke.9247 Posted September 10, 2020 Share Posted September 10, 2020 I'm trying to buy gems and I'm getting an error message, however whenever I go to submit a ticket, it keeps logging me out. I can't stay logged in to make a ticket. I'm aware I can make an anonymous ticket, but I'd rather not considering the turn-around times. :( Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted September 10, 2020 Share Posted September 10, 2020 The turn-around times aren't any longer for 'anonymous' tickets. The CS Team will fix your log-in issue, if you contact them. Good luck. Link to comment Share on other sites More sharing options...
Mino Noud.2154 Posted November 16, 2020 Share Posted November 16, 2020 I am having this issue as well. The response I got from CS was unhelpful at best telling me that I don't have any transactions on my account when I said I couldn't make one. Of course you won't find a transaction, I can't make one hence why I'm contacting support. Why is this still an issue years after this was first raised? It's idiotic. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted November 16, 2020 Share Posted November 16, 2020 > @"Mino Noud.2154" said: > I am having this issue as well. The response I got from CS was unhelpful at best telling me that I don't have any transactions on my account when I said I couldn't make one. Of course you won't find a transaction, I can't make one hence why I'm contacting support. Why is this still an issue years after this was first raised? It's idiotic. You'll need to update your ticket, and, again, ask for assistance. Sometimes, Team Members make errors. Good luck. Link to comment Share on other sites More sharing options...
BadToro.4210 Posted December 7, 2020 Share Posted December 7, 2020 This is ridicilous. For over 2 years this problem have existed and still it's not fixed! Link to comment Share on other sites More sharing options...
TheQuickFox.3826 Posted December 7, 2020 Share Posted December 7, 2020 > @"BadToro.4210" said: > This is ridicilous. For over 2 years this problem have existed and still it's not fixed! It will never be completely fixed. Part of the problems are caused by a DigitalRiver AI system trying to automatically detect fraudulent transactions. But this system is far from perfect so many legitimate transactions are blocked. These will probably only stop when ArenaNet stops using Digital River as their e-commerce partner, and I read nothing suggesting they will. Link to comment Share on other sites More sharing options...
Crono.4197 Posted December 8, 2020 Share Posted December 8, 2020 I also have the same issue. I wanted to buy gems today and each time I get an error when I want to complete the purchase. I had my old credit card registered and I used a different one this time (old one expired). So each time we want to make a transaction we have to send a ticket? They should fix the issue somehow. Link to comment Share on other sites More sharing options...
BadToro.4210 Posted December 10, 2020 Share Posted December 10, 2020 > @"Crono.4197" said: > I also have the same issue. I wanted to buy gems today and each time I get an error when I want to complete the purchase. I had my old credit card registered and I used a different one this time (old one expired). So each time we want to make a transaction we have to send a ticket? They should fix the issue somehow. I made ticket, got it fixed real fast. Link to comment Share on other sites More sharing options...
Kazuhiko.2049 Posted February 15, 2021 Share Posted February 15, 2021 Same, I'm facing this issue now, tryna throw my money into the game but arena.net wont let me xD and I'm not even using paypal i'm using creditcard, i tried all 3 payment methods and it still keep seeing the error !! Also, I see this payment/billing issue has been concurrent for the past 3 years, does arena.net not plan to do anything about it ?? Link to comment Share on other sites More sharing options...
Hexavash.6293 Posted February 16, 2021 Share Posted February 16, 2021 Sent in a ticket over two years ago on this exact topic they merely directed me to purchase gems using a third party retail location such as walmart or target. Finally fed up with it again and sent another. Can't use Credit card or Paypal as I get the instant error showing up; however I can use both MY credit card and MY Paypal account on my wife's account with no problems. Seems to be a flag that's account based sent up by DigitalRiver as someone else stated. Very stilly. Link to comment Share on other sites More sharing options...
RockStar.9012 Posted February 18, 2021 Share Posted February 18, 2021 Hello! Old topic, new problem. So i have been around for quite some time and been buying gems with my CCs with no issues up untill now. So my bank, Swedbank, has some sort of stricter rules applied on purchases online which require my verification when providing my CC details. So in game when i have selected the amount for purchase, click confirm I get a new window to log on to my bank, that little window does not allow me to select proper login methods and when i provide the details i get a message that the browser is not supported. Wheen i choose paypal then I get the message that this option is not available and I have no clue what paysafe option is. I will not buy some game cards from kinguin or g2a or some other hole. On the gw2 site does not seem that i can buy properly the gems too. So what now? Pictures:  Link to comment Share on other sites More sharing options...
novotnos.2671 Posted February 21, 2021 Share Posted February 21, 2021 I am literally having the exact problem. It wont work w credit card. Neither with Paypal. I dont understand it, as I used to buy gems with both credit card and Paypal with no troubles at all. I really hope I dont miss some promotions in Black Lion for that :/ Link to comment Share on other sites More sharing options...
Warming Hearth.3819 Posted February 21, 2021 Share Posted February 21, 2021 Having the same problem. The recent changes to online shopping in Europe require you to confirm your online purchases by double verifying with your bank, such as a face recognition with your bank's app. After a successful verification, the buying gems window just closes, no money is charged, and I get no gems Link to comment Share on other sites More sharing options...
RockStar.9012 Posted February 22, 2021 Share Posted February 22, 2021 > @"RockStar.9012" said: > Hello! Old topic, new problem. So i have been around for quite some time and been buying gems with my CCs with no issues up untill now. So my bank, Swedbank, has some sort of stricter rules applied on purchases online which require my verification when providing my CC details. So in game when i have selected the amount for purchase, click confirm I get a new window to log on to my bank, that little window does not allow me to select proper login methods and when i provide the details i get a message that the browser is not supported. Wheen i choose paypal then I get the message that this option is not available and I have no clue what paysafe option is. > I will not buy some game cards from kinguin or g2a or some other hole. On the gw2 site does not seem that i can buy properly the gems too. So what now? > Pictures: >  Yesterday managed to buy gems though paypal - i did take the marker out from the option to remember for faster checkout and it actually worked. Could buy gems though paypal. Link to comment Share on other sites More sharing options...
Ninylie.8630 Posted February 23, 2021 Share Posted February 23, 2021 I am having the same problem. **Paypal** Payment results in an error message even before getting to the paypal authentication page, I cannot remember the correct wording, but I think it was something like "not available at the moment. try again later" or so. When I try to use my **credit card**, I can confirm that there is an additional step for EU citizens leading to a (browser-like) window opening where the bank has some kind of two-factor authentication/authorization in place, but once the payment has been authorized, nothing seems to happen. I did not get an error message (but it is possible it disappeared before I had the chance to notice?). In the past I had no problems with purchasing gems, but that was some time ago as I was not really playing much for a while now and thus also had not been using the gem store. Link to comment Share on other sites More sharing options...
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