pablocpantoja.4709 Posted August 6, 2018 Share Posted August 6, 2018 I did a factory reset to my phone and I forgot to disassociate the authenticator, now I need to associate the new one, but I can't without the old authenticator. Now I can't login into my account or game client. What can I do, it'e been 19 hours since my first ticket. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted August 7, 2018 Share Posted August 7, 2018 You'll have to wait for your ticket to make its way through the queue. It may be just a few days, or, due to high volume, a few weeks. Good luck. Link to comment Share on other sites More sharing options...
pablocpantoja.4709 Posted August 10, 2018 Author Share Posted August 10, 2018 5 days and I'm still waiting Link to comment Share on other sites More sharing options...
pablocpantoja.4709 Posted August 14, 2018 Author Share Posted August 14, 2018 I have added more information to the ticket about my account, my characters and the codes of the expansions that I have purchased. I can add more information if required but in these 8 days I have not received any response from the support team. Maybe one of the moderators of the forum could help me by contacting the support team? It would be nice if they tell me that I should wait for more days, it would be important for me as a user to know that the ticket is at least in a waiting queue. Link to comment Share on other sites More sharing options...
Randulf.7614 Posted August 14, 2018 Share Posted August 14, 2018 > @"pablocpantoja.4709" said: > I have added more information to the ticket about my account, my characters and the codes of the expansions that I have purchased. I can add more information if required but in these 8 days I have not received any response from the support team. > Maybe one of the moderators of the forum could help me by contacting the support team? It would be nice if they tell me that I should wait for more days, it would be important for me as a user to know that the ticket is at least in a waiting queue. If you had an automated response to your original ticket, then it is a case of waiting it out. It can be 2-3 weeks unless times have come down further since the reported backlog. If you haven't had an automated response, check spam folders etc, but the mods are unrelated to the support/service team so you wont get any direct intervention from them Link to comment Share on other sites More sharing options...
pablocpantoja.4709 Posted August 14, 2018 Author Share Posted August 14, 2018 Believe it or not they just answered me and the problem is solved. Thanks everyone... Link to comment Share on other sites More sharing options...
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