Inurbane.3208 Posted August 19, 2018 Share Posted August 19, 2018 I recently returned to the game and realised that some how I deleted a character with farming bots I did not want gone. I tried to send in a ticket and was delied due to my "Guild Wars 2 Display Name". I checked the name 8 times and it was 100% accurate to the basic 4 digit code and : sign. I need help with this. Link to comment Share on other sites More sharing options...
lokh.2695 Posted August 19, 2018 Share Posted August 19, 2018 Did you use the term "farming bots" in your ticket as well? Link to comment Share on other sites More sharing options...
Donutdude.9582 Posted August 19, 2018 Share Posted August 19, 2018 If the support team declined to help you then there is not a great deal that you can do. You request an escalation by sending a private message to Gaile but that is about it I'm afraid. Link to comment Share on other sites More sharing options...
Just a flesh wound.3589 Posted August 19, 2018 Share Posted August 19, 2018 >deleted a character with farming bots What does that mean? If you had a char that had a bot program running then that’s against the rules and you’re not going to get it back. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted August 19, 2018 Share Posted August 19, 2018 > @"Inurbane.3208" said: > I recently returned to the game and realised that some how I deleted a character with farming bots I did not want gone. I tried to send in a ticket and was delied due to my "Guild Wars 2 Display Name". I checked the name 8 times and it was 100% accurate to the basic 4 digit code and : sign. I need help with this. Do you mean you aren't able to submit a ticket via the web-form because of an error with your Display Name? Are you using the ':' sign in your Display Name? If so, that would be the issue. The Display Names use a period '.', just as you see here on the forums and in-game. Good luck. Link to comment Share on other sites More sharing options...
Ashantara.8731 Posted August 19, 2018 Share Posted August 19, 2018 > @"Just a flesh wound.3589" said: > >deleted a character with farming bots > What does that mean? I was wondering the same thing. The OP's post doesn't make much sense to me. > If you had a char that had a bot program running then that’s against the rules and you’re not going to get it back. Exactly. > @"Inurbane.3208" said: > due to my "Guild Wars 2 Display Name". I checked the name 8 times and it was 100% accurate to the basic 4 digit code and : sign. ??? Your Guild Wars 2 display name is: Inurbane.3208 Link to comment Share on other sites More sharing options...
Inurbane.3208 Posted August 19, 2018 Author Share Posted August 19, 2018 Farming bot. The robot guys. Not a farming bot program. I not know that I couldn't have worded this any worse than I did. Note to self. Don't post on the forums after a bottle of jameson. Link to comment Share on other sites More sharing options...
Inurbane.3208 Posted August 19, 2018 Author Share Posted August 19, 2018 > @"Ashantara.8731" said: > > @"Just a flesh wound.3589" said: > > >deleted a character with farming bots > > What does that mean? > > I was wondering the same thing. The OP's post doesn't make much sense to me. > > > If you had a char that had a bot program running then that’s against the rules and you’re not going to get it back. > > Exactly. > > > @"Inurbane.3208" said: > > due to my "Guild Wars 2 Display Name". I checked the name 8 times and it was 100% accurate to the basic 4 digit code and : sign. > > ??? Your Guild Wars 2 display name is: Inurbane.3208 hence the confusion. Link to comment Share on other sites More sharing options...
Inurbane.3208 Posted August 19, 2018 Author Share Posted August 19, 2018 To clear everything up, The missing items are my Mine-r-tron, Reap-r-tron, Log-R-tron. I couldn't remember the names as I recently started playing again and forgot the exact names. Also I have a ticket submitted now. Sorry for all of the confusion. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted August 19, 2018 Share Posted August 19, 2018 > @"Donutdude.9582" said: > If the support team declined to help you then there is not a great deal that you can do. You request an escalation by sending a private message to Gaile but that is about it I'm afraid. This is _not_ how one requests an escalation to a senior CS Team Member. One would request that in the ticket. Gaile is not a member of the CS Team. Link to comment Share on other sites More sharing options...
ArenaNet Staff Gaile Gray.6029 Posted August 20, 2018 ArenaNet Staff Share Posted August 20, 2018 > @"Donutdude.9582" said: > If the support team declined to help you then there is not a great deal that you can do. You request an escalation by sending a private message to Gaile but that is about it I'm afraid. Hello. To be clear, sending me a PM would not be an action that would escalate a ticket. Please do not do that, as it would only make me very sad that I would not be able to help. You see, I no longer am ArenaNet Support Liaison -- I haven't held that job in 4 years and there currently is no one in that role. For me to take on individual support issues is far outside of the scope of my position and exceeds the time I could dedicate to that function, when I have so much else to do. I do sympathize with delays; I totally understand that sometimes, a player just wants another set of eyes on a situation, another view of an appeal to CS. But my getting involved on a regular basis would be a form of rudeness to my coworkers, and may engender the impression that somehow I feel that I know their jobs better than they do, which of course is not the case. Ticket queues are dropping, the team was expanded to help with the process, and CS continues to strive to get the queues to a normal level and to respond as quickly as possible to everyone. I'm sorry that it takes longer than you would like, but know that we're keenly aware of that fact and are doing what we can to try to help more quickly. Link to comment Share on other sites More sharing options...
eduardo.1436 Posted August 20, 2018 Share Posted August 20, 2018 From what I read, maybe re-submit your ticket but if you used the "farming bots" change it to "R-Tron gathering tools" sounds better imo Link to comment Share on other sites More sharing options...
ArenaNet Staff Gaile Gray.6029 Posted August 20, 2018 ArenaNet Staff Share Posted August 20, 2018 > @"eduardo.1436" said: > From what I read, maybe re-submit your ticket but if you used the "farming bots" change it to "R-Tron gathering tools" sounds better imo By "re-submit" eduardo accurately suggests that you update the existing ticket (by responding to the latest e-mail on it) and not mean submit a new ticket. Link to comment Share on other sites More sharing options...
Donutdude.9582 Posted August 20, 2018 Share Posted August 20, 2018 > @"Gaile Gray.6029" said: > Hello. To be clear, sending me a PM would not be an action that would escalate a ticket. Please do not do that, as it would only make me very sad that I would not be able to help. You see, I no longer am ArenaNet Support Liaison -- I haven't held that job in 4 years and there currently is no one in that role. For me to take on individual support issues is far outside of the scope of my position and exceeds the time I could dedicate to that function, when I have so much else to do. I do sympathize with delays; I totally understand that sometimes, a player just wants another set of eyes on a situation, another view of an appeal to CS. But my getting involved on a regular basis would be a form of rudeness to my coworkers, and may engender the impression that somehow I feel that I know their jobs better than they do, which of course is not the case. > > Ticket queues are dropping, the team was expanded to help with the process, and CS continues to strive to get the queues to a normal level and to respond as quickly as possible to everyone. I'm sorry that it takes longer than you would like, but know that we're keenly aware of that fact and are doing what we can to try to help more quickly. Oh my goodness! My apologies Gaile. I suppose that goes to show how much I have paid attention over the years as I had no idea that you were no longer affliated with that side of the business. Silly Donut. Link to comment Share on other sites More sharing options...
ArenaNet Staff Gaile Gray.6029 Posted August 20, 2018 ArenaNet Staff Share Posted August 20, 2018 > @"Donutdude.9582" said: > > @"Gaile Gray.6029" said: > > Hello. To be clear, sending me a PM would not be an action that would escalate a ticket. Please do not do that, as it would only make me very sad that I would not be able to help. You see, I no longer am ArenaNet Support Liaison -- I haven't held that job in 4 years and there currently is no one in that role. For me to take on individual support issues is far outside of the scope of my position and exceeds the time I could dedicate to that function, when I have so much else to do. I do sympathize with delays; I totally understand that sometimes, a player just wants another set of eyes on a situation, another view of an appeal to CS. But my getting involved on a regular basis would be a form of rudeness to my coworkers, and may engender the impression that somehow I feel that I know their jobs better than they do, which of course is not the case. > > > > Ticket queues are dropping, the team was expanded to help with the process, and CS continues to strive to get the queues to a normal level and to respond as quickly as possible to everyone. I'm sorry that it takes longer than you would like, but know that we're keenly aware of that fact and are doing what we can to try to help more quickly. > > Oh my goodness! My apologies Gaile. I suppose that goes to show how much I have paid attention over the years as I had no idea that you were no longer affliated with that side of the business. > > Silly Donut. Don't give it a moment's thought! I do watch the forums and sometimes I'm able to offer advice or suggestions or forward an apparent issue to the team. However, actively reviewing CS tickets and resolving escalated issues isn't in my normal day-to-day these days. :) Link to comment Share on other sites More sharing options...
aandiarie.7195 Posted August 24, 2018 Share Posted August 24, 2018 > @"Just a flesh wound.3589" said: > >deleted a character with farming bots > > What does that mean? > If you had a char that had a bot program running then that’s against the rules and you’re not going to get it back. I think they meant the gathering tools. Link to comment Share on other sites More sharing options...
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