bobsort.4097 Posted August 30, 2018 Share Posted August 30, 2018 I read in release notes that there is a customer appreciation package in TP, so I go there to get it! either I'm not appreciated or cake is a lie!  I don't think any more description is necessary. But one thing I don't understand, you guys know if you put your servers behind firewall or in campus it won't work, why would you still do it? Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted August 30, 2018 Share Posted August 30, 2018 Is this a joke post? If not, try clearing your gw2 cache for the Gem Store. For connection issues, use the tips found in the Knowledge Base, accessed via the 'Support' link above/below. (Search - Connectivity.) Good luck. Link to comment Share on other sites More sharing options...
Shikigami.4013 Posted August 30, 2018 Share Posted August 30, 2018 The general hints what could be wrong are aimed at the connection the end user has to the internet, not the connection the game servers have with the internet. Also it does not say "this is caused by" but a general "this is most commonly caused by". If your connection normally is fine, a firewall setting or campus network pretty obviously is NOT the reason for a failed connection, and then the cause is probably as simple as "**There is something wrong with the login server temporarily which will be fixed pretty quickly. Try again in a while**". Link to comment Share on other sites More sharing options...
Nikov.3190 Posted August 31, 2018 Share Posted August 31, 2018 I'm having this issue as well. Right now i'm having 700-1000+ ping above constantly. Link to comment Share on other sites More sharing options...
Whitewidow.7860 Posted May 5, 2019 Share Posted May 5, 2019 I realize this is an old post but I have had this for a few days now and I don't know why.........I was wanting to get the free booster. :( Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted May 5, 2019 Share Posted May 5, 2019 > @"Whitewidow.7860" said: > I realize this is an old post but I have had this for a few days now and I don't know why.........I was wanting to get the free booster. :( Did you try clearing the GW2 cache? Link to comment Share on other sites More sharing options...
Whitewidow.7860 Posted May 5, 2019 Share Posted May 5, 2019 I haven't, but when my daughter logs onto her account from my PC it's fine. Same with my husband. I can try it though. Is that deleting the .dat file or is it something else? Thanks for the reply. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted May 5, 2019 Share Posted May 5, 2019 'Support' link above/below - Knowledge Base - Search 'Troubleshoot Trading Post'. (And no, deleting the .dat file deletes the entire game.) Good luck. Link to comment Share on other sites More sharing options...
Whitewidow.7860 Posted May 5, 2019 Share Posted May 5, 2019 I searched how to do it thank you Link to comment Share on other sites More sharing options...
Whitewidow.7860 Posted May 5, 2019 Share Posted May 5, 2019 Thank you very much............fixed! Link to comment Share on other sites More sharing options...
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