Minatsukiyo.1805 Posted December 15, 2020 Share Posted December 15, 2020 imagine being at a store trying to pay for your goods, and waiting 72hours to pay. very customer friendly. Since it's not my fault, I'd be stood there waiting at the front of the queue until they resolve it. And it might sounds like a "Karen" but I think that for purchases you should give priority service with immediate resolution, that's what pays for other services... waiting 72 hours will make it a bit too late to purchase a birthday gift if that is the next day and you want to send it late in the evening so they get it when they log in the next day..... Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted December 15, 2020 Share Posted December 15, 2020 Billing issues are top priority. Remember, there are others with billing issues, as well. Seventy-two hours is the maximum wait time (barring high volume periods); most billing issues are resolved within the day. Link to comment Share on other sites More sharing options...
DoghouseC.8173 Posted January 3, 2021 Share Posted January 3, 2021 Having the same problem. I kicked off a new account just before Christmas, and I've been able to buy small quantities of gems through the store twice (with a period between the two when I couldn't). But for the last few days I've been solidly blocked. I've tried both PayPal and my credit card; I've tried different amounts of gems; i've tried clearing my game cache; I've even tried running on different installs of the client (predating the new account). The error always happens before the point (with PayPal) where it would normally tell me I'm about to be taken to the PayPal site, so (combined with the failure of multiple payment methods) I'm pretty solidly convinced it's at ANet's end. I managed to buy LW Season 2, but not the remaining seasons, and annoyingly I've also missed out on a couple of QoL promotions that I really wanted to take up. And so far I can't find a source of gem cards that I'm happy to trust (do they even exist any more?). So, basically, I'm stuck. (Yes, I raised a ticket; to really rub things in, so far I haven't received so much as an automated acknowledgement (yes, I checked my spam folder). Although to be fair, the time of year could be part of that.) Link to comment Share on other sites More sharing options...
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