It wont open the game =[

[Na Ju.4396]

Hey everyone!

I just reinstalled GW2 after 2 years away. I had a problems with signing in since my account was connect it to an old phone number. after few days with costumer services I was able to "PLAY"!!!!! YAY...

BUT THAT wasnt the case. SO now my problem is the game is not working, It opens the Log-in screen and it says is 100% ready to play, but when I press it "PLAY" it looks like its ready to run the game, but after few mins it closes itself.

I tried to Re-intall the game and repair files but it still doing the same; I need help.I am very bad with computers so forgive me!

[phs.6089]

Try this first https://wiki.guildwars2.com/wiki/Local.dat

 

Remove the file, and launch the game

[Na Ju.4396]

> @"phs.6089" said:

> Try this first https://wiki.guildwars2.com/wiki/Local.dat

>

> Remove the file, and launch the game

 

I cant find Local.dat file anywhere =[. I tried to uninstall and install again but didnt work,, idk what im doing or why this isnt working,.. I just wanted to plat GW2 again =[

[Inculpatus cedo.9234]

The 'uninstall' app does not work because it points to GW2.exe rather than GW2-64.exe.

You can find information/trouble-shooting tips/instructions in the Knowledge Base accessed via the 'Support' link above/below.

You can also contact the Tech CS Team via the same link.

 

Good luck.

[Na Ju.4396]

> @"Inculpatus cedo.9234" said:

> The 'uninstall' app does not work because it points to GW2.exe rather than GW2-64.exe.

> You can find information/trouble-shooting tips/instructions in the Knowledge Base accessed via the 'Support' link above/below.

> You can also contact the Tech CS Team via the same link.

>

> Good luck.

 

i tried to email them and havent replied to me in a few days =[

[Inculpatus cedo.9234]

Did you use the web-forum provided when you click 'Submit a Ticket'?

[Na Ju.4396]

> @"Inculpatus cedo.9234" said:

> Did you use the web-forum provided when you click 'Submit a Ticket'?

 

yes, but a friend helped me and I am able to play now thank you so much

[Inculpatus cedo.9234]

If the issue is solved, make sure the close your ticket by replying to the email with, "I no longer need help."

[Sinjin.8657]

> @"Na Ju.4396" said:

> > @"Inculpatus cedo.9234" said:

> > Did you use the web-forum provided when you click 'Submit a Ticket'?

>

> yes, but a friend helped me and I am able to play now thank you so much

 

What did they do to fix it?

[Healix.5819]

> @"Sinjin.8657" said:

> What did they do to fix it?

 

Windows 10? There's a bug where GW2 will fail to go full screen and simply exit, which can be fixed by using the -windowed option and manually setting your desired resolution. You can also reset your hardware-related settings by deleting the %appdata%/Guild Wars 2/ folder.

 

Other than that, it's generally caused by overlays or anything else that interferes with the graphics. MSI Afterburner / RivaTuner, arcdps, and Discord for example have been the usual causes for others.

[Sinjin.8657]

> @"Healix.5819" said:

> > @"Sinjin.8657" said:

> > What did they do to fix it?

>

> Windows 10? There's a bug where GW2 will fail to go full screen and simply exit, which can be fixed by using the -windowed option and manually setting your desired resolution. You can also reset your hardware-related settings by deleting the %appdata%/Guild Wars 2/ folder.

>

> Other than that, it's generally caused by overlays or anything else that interferes with the graphics. MSI Afterburner / RivaTuner, arcdps, and Discord for example have been the usual causes for others.

 

Thanks so much! The windowed mode option worked!