Getting thrown out of GW2 at the character selection screen

[Marilyn.5819]

I am not at all technical. I have been getting thrown out of GW2 when I get to the character selection screen lately. I put in a ticket on Sept 9, Oct 4 and again today (Oct 24). I get acknowledged by Arenanet but I never get an explanation. In the first 2 instances, the situation just resolved itself after 12 hours or so but I have no idea why. I copied a part of the error report that I sent to Arenanet. Can anyone shed light on why I am having this problem. It's very frustration. Thanks in advance for any help.

 

NULL REWARD TRACK: 241C145B-C1BC-E311-9092-78E7D1936220

Content is referencing a propID that doesn't exist propId='2248714043770673416'

Content is referencing a propID that doesn't exist propId='1972964328275477224'

Model '0x080b24': Failed to resolve AimIK bone indices.

Model '0x082239': Failed to resolve AimIK bone indices.

Model '0x08223a': Failed to resolve AimIK bone indices.

Model '0x082240': Failed to resolve AimIK bone indices.

Model '0x082244': Failed to resolve AimIK bone indices.

Model '0x082239': Failed to resolve AimIK bone indices.

Model '0x082240': Failed to resolve AimIK bone indices.

Model '0x08223a': Failed to resolve AimIK bone indices.

Model '0x082239': Failed to resolve AimIK bone indices.

Model '0x080b24': Failed to resolve AimIK bone indices.

Model '0x08223a': Failed to resolve AimIK bone indices.

Model '0x082239': Failed to resolve AimIK bone indices.

Texture missing mip chain: 0x0f8c78

Model '0x080b24': Failed to resolve AimIK bone indices.

Model '0x08223a': Failed to resolve AimIK bone indices.

Model '0x082239': Failed to resolve AimIK bone indices.

Model '0x08223a': Failed to resolve AimIK bone indices.

Model '0x080b24': Failed to resolve AimIK bone indices.

Texture missing mip chain: 0x093483

Texture missing mip chain: 0x19d40c

Texture missing mip chain: 0x19d407

Texture missing mip chain: 0x19d40a

Model '0x079a62': Permutation 'default' not found, auto selecting permutation

Model '0x082239': Failed to resolve AimIK bone indices.

Model '0x082240': Failed to resolve AimIK bone indices.

 

*--> DirectX Device Info <--*

VendorId = 0x1002

DeviceId = 0x6779

Version = 8.17.0010.1404

Description = AMD Radeon R5 200 Series

Compat = 0x00000000

VidMem = 0 MB

 

[Inculpatus cedo.9234]

It's best to copy just the first part of the Crash Report and post it. Then, some one may be able to offer assistance.

I'm not sure what you mean by 'acknowledged by ArenaNet'; do you update your ticket for more information?

You can check the Knowledge Base articles for troubleshooting tips on connection issues and other technical problems.

 

Good luck.

[Blude.6812]

Did you submit more than one ticket or did you update your 1st ticket? Adding new tickets for the same problem delays response. You should only submit 1 ticket and update that one when necessary.