Latency/Ping/FPS Issues [merged]

[xapier.5064]

> @"Threather.9354" said:

> > @"xapier.5064" said:

> > > @"Threather.9354" said:

> > > > @"KazD.5974" said:

> > > > I am getting these lag spikes which goto 4k making the game unplayable.This issue mostly comes up when doing meta events like Auric Basin,Silverwastes etc. This was never happening before like a couple of months ago.Really frustrated that i can't do any sort of group content with this.

> > >

> > > if you have nvidia Geforce GTX 970 graphic card, it is caused By the newer drivers.... you need to remove old drivers and install driver version 385.28 and prevent Windows 10 from automatically downloading the driver .... Anyways it is little tricky

> >

> > Is this behaviour 970 specific or might other nvidias be affected also? Where do you have this information from?

>

> Heres the thread I found the solution from in gw2 forums https://en-forum.guildwars2.com/discussion/15302/solved-fps-drops-randomly-to-8fps

> The solution is in the reddit thread mentioned in the opening post.

>

> It has something to do with the never nvidia drivers but no1 else than GTX 970 seemed to have the problem

 

Thanks for your reply. Since I dont have any FPS problems (running 1080 Ti, Ryzen 1600x, 32GB RAM) I doubt this solution will help me out.

 

PS: I can confirm that my ping related issues are a problem of my internet service provider (Telekom Germany). There have been a lot of problems in past as well and when I switch to my mobile connection hotspot (o2 / EPlus) I have a much better ping (around 100ms).

 

 

[Tyr.7890]

Really disappointing as a player that's been here since vanilla GW2 launch. Now I understand this is an NA server, but this completely ruins the game for all Asian and Australian players. It might not be our region, but we're all customers that bought the same product and many of us bought gems too over time as well. East coast servers are also very detrimental to west coast players too, some of them are even getting 120+ ms latency. Why not just use a Chicago based data center? That's fair for all of NA, and has better international routing tables for everyone west of the US still connecting to the same server. East coast benefits EU players trying to connect to NA, but they have their own server anyway, why would they want to go to NA, and even if that's the reason, is it worth potentially losing two whole continents of players?

 

I can no longer play the same game I used to, I'm primarily an spvp player and this is just too much lag so I'm done with the game unless it ever gets fixed. My friends back home in the US are in Hawaii and they really feel the lag as well but me and our other Asia/AUS friends having to quit too has ruined the game for our entire small guild really.

[Cuddy.6247]

The issues aren't really on ANet's end. Might ask around people in your area and find out their ISPs. People like to think of the internet as a highway going from Point A to Point B but the reality is it's closer to a jumbled mess where you get bounced to Paris then Virginia then D.C. then Dallas. Most of the bottlenecks I've been experiencing lately have been with GTT Net. I don't know much about GTT Net. I live nowhere near Virginia. And I'm sure on any other given day I'd find similar or dissimilar bottlenecks through a variety of networks that are not "between" me and the server.

 

Sometimes I can't even log in on specific characters because there's a network error between me and whichever server they'd happen to be logging into. I'm pretty sure there's more than the handful of IP's I've been assigned to, I wonder why ANet can't let us freely connect to specific ones when the one we're on is having routing troubles.

[ImLegion.4018]

Since POF WvW is pretty much unplayable for me. When I want to play now I have to play in the lowest graphic settings. In blob fights the ping raises beyond 150, and fps drops under 15. I have an oldschool i7 3770k, tested it in blobfights and the workload is under 60% The temperature of my cpu stays under 60 degrees Celcius. Furthermore I tested the CPU itself and has no issues at all.

 

So although it's a very old cpu, that seems to work fine. Also with other games e.g. Destiny 2, Battlefront 2, the Division I can play in pvp and such in highest settings

 

 

**Tracing route: **

 

Tracing route to 206-127-158-1.ncsoft.com [206.127.158.1]

over a maximum of 30 hops:

0 DESKTOP-P8EMVA4.home [192.168.1.110]

1 UPC1381756-1 [192.168.1.1]

2 192.168.178.1

3 h140001.upc-h.chello.nl [62.194.140.1]

4 212.142.3.37

5 nl-rtm02a-ra2-bundle-ether10-2999.aorta.net [84.116.245.158]

6 nl-rtm02a-ra1-bundle-ether10-2999.aorta.net [84.116.245.157]

7 nl-rtm02a-ra2-bundle-ether10-2999.aorta.net [84.116.245.158]

8 nl-rtm02a-ra1-bundle-ether10-2999.aorta.net [84.116.245.157]

9 nl-rtm02a-ra2-bundle-ether10-2999.aorta.net [84.116.245.158]

10 nl-rtm02a-ra1-bundle-ether10-2999.aorta.net [84.116.245.157]

11 nl-rtm02a-ra2-bundle-ether10-2999.aorta.net [84.116.245.158]

12 nl-rtm02a-ra1-bundle-ether10-2999.aorta.net [84.116.245.157]

13 nl-rtm02a-ra2-bundle-ether10-2999.aorta.net [84.116.245.158]

14 nl-rtm02a-ra1-bundle-ether10-2999.aorta.net [84.116.245.157]

15 nl-rtm02a-ra2-bundle-ether10-2999.aorta.net [84.116.245.158]

16 nl-rtm02a-ra1-bundle-ether10-2999.aorta.net [84.116.245.157]

17 nl-rtm02a-ra2-bundle-ether10-2999.aorta.net [84.116.245.158]

18 nl-rtm02a-ra1-bundle-ether10-2999.aorta.net [84.116.245.157]

19 nl-rtm02a-ra2-bundle-ether10-2999.aorta.net [84.116.245.158]

20 nl-rtm02a-ra1-bundle-ether10-2999.aorta.net [84.116.245.157]

21 nl-rtm02a-ra2-bundle-ether10-2999.aorta.net [84.116.245.158]

22 nl-rtm02a-ra1-bundle-ether10-2999.aorta.net [84.116.245.157]

23 nl-rtm02a-ra2-bundle-ether10-2999.aorta.net [84.116.245.158]

24 nl-rtm02a-ra1-bundle-ether10-2999.aorta.net [84.116.245.157]

25 nl-rtm02a-ra2-bundle-ether10-2999.aorta.net [84.116.245.158]

26 nl-rtm02a-ra1-bundle-ether10-2999.aorta.net [84.116.245.157]

27 nl-rtm02a-ra2-bundle-ether10-2999.aorta.net [84.116.245.158]

28 nl-rtm02a-ra1-bundle-ether10-2999.aorta.net [84.116.245.157]

29 nl-rtm02a-ra2-bundle-ether10-2999.aorta.net [84.116.245.158]

30 nl-rtm02a-ra1-bundle-ether10-2999.aorta.net [84.116.245.157]

 

Computing statistics for 375 seconds...

Source to Here This Node/Link

Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address

0 DESKTOP-P8EMVA4.home [192.168.1.110]

0/ 50 = 0% |

1 0ms 0/ 50 = 0% 0/ 50 = 0% UPC1381756-1 [192.168.1.1]

0/ 50 = 0% |

2 1ms 0/ 50 = 0% 0/ 50 = 0% 192.168.178.1

0/ 50 = 0% |

3 15ms 1/ 50 = 2% 1/ 50 = 2% h140001.upc-h.chello.nl [62.194.140.1]

0/ 50 = 0% |

4 15ms 0/ 50 = 0% 0/ 50 = 0% 212.142.3.37

0/ 50 = 0% |

5 12ms 3/ 50 = 6% 3/ 50 = 6% nl-rtm02a-ra2-bundle-ether10-2999.aorta.net [84.116.245.158]

0/ 50 = 0% |

6 14ms 0/ 50 = 0% 0/ 50 = 0% nl-rtm02a-ra1-bundle-ether10-2999.aorta.net [84.116.245.157]

0/ 50 = 0% |

7 15ms 2/ 50 = 4% 2/ 50 = 4% nl-rtm02a-ra2-bundle-ether10-2999.aorta.net [84.116.245.158]

0/ 50 = 0% |

8 13ms 0/ 50 = 0% 0/ 50 = 0% nl-rtm02a-ra1-bundle-ether10-2999.aorta.net [84.116.245.157]

0/ 50 = 0% |

9 11ms 1/ 50 = 2% 1/ 50 = 2% nl-rtm02a-ra2-bundle-ether10-2999.aorta.net [84.116.245.158]

0/ 50 = 0% |

10 14ms 0/ 50 = 0% 0/ 50 = 0% nl-rtm02a-ra1-bundle-ether10-2999.aorta.net [84.116.245.157]

0/ 50 = 0% |

11 12ms 2/ 50 = 4% 2/ 50 = 4% nl-rtm02a-ra2-bundle-ether10-2999.aorta.net [84.116.245.158]

0/ 50 = 0% |

12 15ms 0/ 50 = 0% 0/ 50 = 0% nl-rtm02a-ra1-bundle-ether10-2999.aorta.net [84.116.245.157]

0/ 50 = 0% |

13 13ms 2/ 50 = 4% 2/ 50 = 4% nl-rtm02a-ra2-bundle-ether10-2999.aorta.net [84.116.245.158]

0/ 50 = 0% |

14 12ms 0/ 50 = 0% 0/ 50 = 0% nl-rtm02a-ra1-bundle-ether10-2999.aorta.net [84.116.245.157]

0/ 50 = 0% |

15 12ms 1/ 50 = 2% 1/ 50 = 2% nl-rtm02a-ra2-bundle-ether10-2999.aorta.net [84.116.245.158]

0/ 50 = 0% |

16 14ms 0/ 50 = 0% 0/ 50 = 0% nl-rtm02a-ra1-bundle-ether10-2999.aorta.net [84.116.245.157]

0/ 50 = 0% |

17 13ms 2/ 50 = 4% 2/ 50 = 4% nl-rtm02a-ra2-bundle-ether10-2999.aorta.net [84.116.245.158]

0/ 50 = 0% |

18 14ms 0/ 50 = 0% 0/ 50 = 0% nl-rtm02a-ra1-bundle-ether10-2999.aorta.net [84.116.245.157]

0/ 50 = 0% |

19 14ms 2/ 50 = 4% 2/ 50 = 4% nl-rtm02a-ra2-bundle-ether10-2999.aorta.net [84.116.245.158]

0/ 50 = 0% |

20 13ms 0/ 50 = 0% 0/ 50 = 0% nl-rtm02a-ra1-bundle-ether10-2999.aorta.net [84.116.245.157]

0/ 50 = 0% |

21 12ms 2/ 50 = 4% 2/ 50 = 4% nl-rtm02a-ra2-bundle-ether10-2999.aorta.net [84.116.245.158]

0/ 50 = 0% |

22 13ms 0/ 50 = 0% 0/ 50 = 0% nl-rtm02a-ra1-bundle-ether10-2999.aorta.net [84.116.245.157]

0/ 50 = 0% |

23 11ms 2/ 50 = 4% 2/ 50 = 4% nl-rtm02a-ra2-bundle-ether10-2999.aorta.net [84.116.245.158]

0/ 50 = 0% |

24 13ms 0/ 50 = 0% 0/ 50 = 0% nl-rtm02a-ra1-bundle-ether10-2999.aorta.net [84.116.245.157]

0/ 50 = 0% |

25 14ms 2/ 50 = 4% 2/ 50 = 4% nl-rtm02a-ra2-bundle-ether10-2999.aorta.net [84.116.245.158]

0/ 50 = 0% |

26 13ms 0/ 50 = 0% 0/ 50 = 0% nl-rtm02a-ra1-bundle-ether10-2999.aorta.net [84.116.245.157]

0/ 50 = 0% |

27 12ms 3/ 50 = 6% 3/ 50 = 6% nl-rtm02a-ra2-bundle-ether10-2999.aorta.net [84.116.245.158]

0/ 50 = 0% |

28 15ms 0/ 50 = 0% 0/ 50 = 0% nl-rtm02a-ra1-bundle-ether10-2999.aorta.net [84.116.245.157]

0/ 50 = 0% |

29 13ms 2/ 50 = 4% 2/ 50 = 4% nl-rtm02a-ra2-bundle-ether10-2999.aorta.net [84.116.245.158]

0/ 50 = 0% |

30 12ms 0/ 50 = 0% 0/ 50 = 0% nl-rtm02a-ra1-bundle-ether10-2999.aorta.net [84.116.245.157]

 

Trace complete.

*--> pathping -w 500 -q 50 -4 64.25.39.1 <--*

 

Tracing route to 64.25.33-1.ncsoft.com [64.25.39.1]

over a maximum of 30 hops:

0 DESKTOP-P8EMVA4.home [192.168.1.110]

1 UPC1381756-1 [192.168.1.1]

2 192.168.178.1

3 h140001.upc-h.chello.nl [62.194.140.1]

4 212.142.4.37

5 asd-rc0001-cr101-bundle-ether113.aorta.net [84.116.244.65]

6 * * *

Computing statistics for 62 seconds...

Source to Here This Node/Link

Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address

0 DESKTOP-P8EMVA4.home [192.168.1.110]

0/ 50 = 0% |

1 0ms 0/ 50 = 0% 0/ 50 = 0% UPC1381756-1 [192.168.1.1]

0/ 50 = 0% |

2 1ms 0/ 50 = 0% 0/ 50 = 0% 192.168.178.1

0/ 50 = 0% |

3 13ms 0/ 50 = 0% 0/ 50 = 0% h140001.upc-h.chello.nl [62.194.140.1]

0/ 50 = 0% |

4 12ms 0/ 50 = 0% 0/ 50 = 0% 212.142.4.37

50/ 50 =100% |

5 --- 50/ 50 =100% 0/ 50 = 0% asd-rc0001-cr101-bundle-ether113.aorta.net [84.116.244.65]

 

Trace complete.

*--> pathping -w 500 -q 50 -4 54.230.15.69 <--*

 

Tracing route to server-54-230-15-69.ams1.r.cloudfront.net [54.230.15.69]

over a maximum of 30 hops:

0 DESKTOP-P8EMVA4.home [192.168.1.110]

1 UPC1381756-1 [192.168.1.1]

2 * 192.168.178.1

3 h140001.upc-h.chello.nl [62.194.140.1]

4 212.142.3.37

5 asd-tr0021-cr101-bundle-ether113.aorta.net [84.116.244.25]

6 * * *

Computing statistics for 62 seconds...

Source to Here This Node/Link

Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address

0 DESKTOP-P8EMVA4.home [192.168.1.110]

0/ 50 = 0% |

1 0ms 0/ 50 = 0% 0/ 50 = 0% UPC1381756-1 [192.168.1.1]

0/ 50 = 0% |

2 2ms 0/ 50 = 0% 0/ 50 = 0% 192.168.178.1

0/ 50 = 0% |

3 13ms 0/ 50 = 0% 0/ 50 = 0% h140001.upc-h.chello.nl [62.194.140.1]

0/ 50 = 0% |

4 12ms 0/ 50 = 0% 0/ 50 = 0% 212.142.3.37

50/ 50 =100% |

5 --- 50/ 50 =100% 0/ 50 = 0% asd-tr0021-cr101-bundle-ether113.aorta.net [84.116.244.25]

 

Trace complete.

Section completed in 476.83 seconds

 

Operating System: Windows 10 Pro 64-bit (10.0, Build 16299) (16299.rs3_release.170928-1534)

Processor: Intel® Core i7-3770 CPU @ 3.40GHz (8 CPUs), ~3.4GHz

Memory: 8192MB RAM

Available OS Memory: 8138MB RAM

 

If needed I can send the file to support.

 

 

[ImLegion.4018]

As a EU player, why is the connection going from my home country the Netherlands to Seattle and then to Germany? Why not straight to Germany?

 

see routing through pingplotter:

https://ibb.co/fh7Po7

 

My ISP has checked the same thing and confirmed they route from Holland to USA back to Germany. My ISP guesses Anet want to run every connection through their backbone.

[abcruziii.9405]

Posting on this thread again.

 

Since February 15, I've been getting SEA/OCX primetime latency issues again. Around 12pm server time, latency can reach up to 4k ms. This instability can persist up to 2pm server time.

 

Using the cloudping.info website:

 

**Region** Latency

**US-East (Virginia)** 1682 ms

**US East (Ohio)** 545 ms

**US-West (California)** 324 ms

**US-West (Oregon)** 196 ms

**AWS GovCloud (US)** 222 ms

 

Surprising the latency issue is still prevalent specially for SEA/OCX players.

[RAB.7682]

From my personal experience with this issue over the years:

+The game always seems laggy if you get too many players on a map.

+This happens when a map is newly released with lots of players on it, and as people stop playing as frequently the issue resolves it self.

+It can also occur during world events.

+The issue occurs even with settings on LOWEST or NONE.

 

I suspect the map servers can not handle the load being put on them,

else that the game client is being used to send packets to other players game clients. (For security reasons this should all be handled by the server, but that doesn't mean it is.)

 

[TheQuickFox.3826]

Can a moderator please split this thread to one with Ping / Latency problems (Network-related) and one FPS problems (rendering performance related) tread?

Because these are separate problems that have little to do with each other.

[Unknown.2189]

So here i am once again, been having the issue of the FPS randomly dropping to 5fps until restarting the game. The issue that has been going on since october? When they switched to Amazon servers. I have learned to tolerate it, but today I'm trying to finish my tribulation mode stuff in SAB with a friend and it happened.

So I'm near the end of a zone and now I'm screwed because restarting means i wasted all that time because i cant rejoin my party since its tribulation mode.

And i sure cant do SAB at 5FPS.

Anet is aware of this issue, aware of this thread and nothing is being done about it. Like I said i started to tolerate it but today all the frustration is out. :/

[Luupita.9482]

Playing on the EU server(I live in Australia) gives me 368 ping, and it makes ANY PvP almost unplayable considering it jumps to 550 and back to 368 on a regular basis...

This is the only game that has ever caused me such trouble with servers as I've played on NA before and it's poorly optimized for AU players as well.

Where are our good ol' Oceanic servers?

GW2 has a larger player base in Australia than they are even aware of apparently...or they just don't care about their ping issues.

In any other game where I have played on EU and NA I have had no issue. This is by far the ONLY game that has given me such an issue with lag to the point of counting as a 'dead' player in PvP.

I am a money paying customer! Sort something out Areanet!

[Belmont.4682]

Moving the servers to amazon hosts was the most elitist douchebag move Anet did against anyone that doesnt have a 1st world ISP to play this game, wich includes a great number of people in South America including myself, someone that used to play fine until they made this shitty change just because "HURR DURR BETTER HARDWARE HURR"

 

Sweet job Anet, now according to your guides i should contact my 3rd world ISP techies that dont even know what a tracert is and ask them to fix the route between me and the new servers. That, or change ISPs, oh wait, i dont have any other ISP where i live, better move my whole family to USA so that i can play gw2 XD

[Shazmataz.1423]

> @"Gator.5729" said:

> > @"Cormac.3871" said:

> > > @"Gator.5729" said:

> > > > @"Zaxares.5419" said:

> > > > It definitely has something to do with the server connections ever since the switch to Amazon servers, because I've tried using VPN services such as Tunnel Bear and it does seem to correct the latency. (My actual ping doesn't improve from the standard 200+ I see as a SEA player, of course, but the high to insane ping increases of 500 - sometimes 3k+ are gone.) The downside to this is that Tunnel Bear and other free VPNs can be unstable (I often seem to drop connection to Tunnel Bear after an hour or so of play), and it really should not be necessary for us to subscribe to a paid VPN service in order to play one game. (Other online games through Steam etc. have no issues whatsoever.)

> > >

> > > The fact that a VPN service fixed your ping spikes just shows the the problem you were having was in your connection to the game server. The problem is not Anet, therefore there is nothing for them to fix. Other online games have their servers located in different places, thus your connection takes a different route to them than it does to GW2.

> >

> > Strictly speaking, the problem is with the location of the servers ANet are using, which means that there is something that they could fix. It’s just that they are probably more willing to lose the (relatively) small number of players being affected by this than they are to change server locations again.

>

> I completely disagree, my ping as improved since the move. So no, there is nothing wrong with the location. The new server location is not causing the ping spikes that everyone is complaining about. Its the nodes within the hundreds and thousands of miles between the servers and their routers. This could and would happen regardless of where they are located. It would just move the ping spikes to other areas and affect other players.

 

Gator and others there is something for Anet to fix. While some people here do have issues with their connection and routing that isn't the whole story by any means....as an ocx player who has trouble shot the internet connection to death and had tickets with anet about it....there is something wrong with these servers and it is not just location. For me ping is fine til it hits the amazon web service, then ping is extremely variable from moment to moment anything from 200ms up to 350ms and that's without the random 1000ms spikes, try playing wvw with that. I think you are one of the lucky ones and to poo hoo other peoples experience just because you have it good (and have absolutely no clue of how GW2 plays from outside the States) is bs. Before the server move I could easily play at a constant 180-200ms ping....now there are all sorts of issues with game, nothing has changed my end and I can hit the US at about 140ms ping so what else has changed? AWS is what. It's too easy for Anet to blame other isps etc but the fact remains that this worsens with each patch is highly suspicious. Some bl maps in wvw have worse ping than others, I can port to them all and experience good response or bad depending on the ip of the server....how is that NOT to do with the servers used for game or the path that is used through the AWS?

 

I played in the States last year on hotel wifi....seemed so easy at 80ms and from what I can gather hotel wifi is shit.

 

I dread each new patch....spike swings everytime plus other ingame response issues.

 

To clarify, I almost exclusively play wvw...in NA time what's more. It is getting to the point where I'm seriously considering what I can do NOT to be a liability to my guild and still wvw with them. To live and die by ping is pretty sad state of affairs.

[DemonSeed.3528]

Anet should consider proxying ocx/aus/sea through to a local aws server - even with extra overhead on the packets it's going to end up lower latency and more stable compared to connecting directly.