Did not get the email for authentication

[supa.6487]

Hi, my brother did not received the email for authentication and now he can't play, he use gmail, the mail is not on spam neither on social or other tabs, we are 30 minutes waiting, but still no mail, what can we do?

[Maaleficent.3145]

Hi, also my boyfriend has the same problem. I hope they fix all

[supa.6487]

> @"Maaleficent.3145" said:

> Hi, also my boyfriend has the same problem. I hope they fix all

 

Is this a recent issue?

[Maaleficent.3145]

He try to long-in now but he doesn't find out the e-mail in the box, so for tonigh nothing. We can wait if they resolve the problem.

 

[Carmilla.1560]

One of my accounts has the authenticator code via e-mail -thingie. Didn't get the code at e-mail. I also use gmail. It is also possible that a lot of people has this issue, but cannot comment, since they can't log in into their accounts on game nor here.

[Atomo.4723]

Just got fixed for me.

 

[Carmilla.1560]

> @"Carmilla.1560" said:

> One of my accounts has the authenticator code via e-mail -thingie. Didn't get the code at e-mail. I also use gmail. It is also possible that a lot of people has this issue, but cannot comment, since they can't log in into their accounts on game nor here.

 

Works again! Thank you!

[supa.6487]

Still looked out there, we also opened a ticket i hope they will fix it soon

[supa.6487]

Finally we got the email.

How can we disable email authentication without enabling sms authentication?

[Healix.5819]

> @"supa.6487" said:

> How can we disable email authentication without enabling sms authentication?

 

It defaults to email authentication when one of the other options isn't enabled, so you can only disable email authentication by enabling either SMS or an authenticator.