My friend can’t find my when she wants to gift a gem store item

[Noxios.7290]

Hey, like the title says: My friend wants to gift me the ice crown from the gem store but she can’t find me, earlier this year she sended the shiverpeaks mount bundle so it us possible, any advice?

[Noxios.7290]

Also sorry for my bad english

[Inculpatus cedo.9234]

Here is the article from the Wiki: https://wiki.guildwars2.com/wiki/Gem_Store/Gifting

If she continues to have issue, she can contact the CS Team via the 'Support' link above/below.

 

Good luck.

[Ok I Did It.2854]

I get this from time to time when i send gifts to my g/f, its strange, if you are online at the time they are gifting you, it will not be your account name they look for, but the character name that you are playing on,

 

I dont know why Anet do it like this, but have your friend try type in your character name you are playing on when online at the same time and see if your name appears to them.

[Steve The Cynic.3217]

> @"Ok I Did It.2854" said:

> I get this from time to time when i send gifts to my g/f, its strange, if you are online at the time they are gifting you, it will not be your account name they look for, but the character name that you are playing on,

>

> I dont know why Anet do it like this, but have your friend try type in your character name you are playing on when online at the same time and see if your name appears to them.

 

This. If the recipient is off-line (including logged in but not in-game on a character), you have to send the gift to the account. If the recipient is on-line, you have to send the gift to the character.

 

That's not the same as sending mail, where you *always* send it to the account.