after roll back I need to upgrade to full account again

[Mozambiquehere.1302]

After roll back I need to upgrade to full account again even if under the overview tab in my account both pof and hot are active, now I have 7 of 4 characters in use, Anet fix it plz

when I click "upgrade to a full account", it pops out "down for maintenance"

[Inculpatus cedo.9234]

Have you tried a -repair to the client?

You can contact the CS Team via the 'Support' link above/below for assistance, as well.

 

Edit: Was this 'rollback' an Account Restoration by the CS Team? If so, you need to update your ticket, and discuss the matter with them.

If not, then you still need to discuss what's happening with the CS Team, and get better control of your account, since you said someone else accessed it earlier, and changed your password.

 

Good luck.

[Mozambiquehere.1302]

> @"Inculpatus cedo.9234" said:

> Have you tried a -repair to the client?

> You can contact the CS Team via the 'Support' link above/below for assistance, as well.

>

> Edit: Was this 'rollback' an Account Restoration by the CS Team? If so, you need to update your ticket, and discuss the matter with them.

> If not, then you still need to discuss what's happening with the CS Team, and get better control of your account, since you said someone else accessed it earlier, and changed your password.

>

> Good luck.

 

the rollback was an action by CS Team, I've submitted the ticked regarding this issue, thank you

[Mozambiquehere.1302]

In addition, I bought two bundles of 10 bl key + scrap now they are gone as well but my gems are not restored lfmao. In purchase history I can still find them but all the loot from the BL chest is gone. srsly, ANET?

[Inculpatus cedo.9234]

It does no good to post about it here; the CS Team won't see it. Update your existing ticket.

 

Good luck.

[mercury ranique.2170]

> @"Mozambiquehere.1302" said:

> > @"Inculpatus cedo.9234" said:

> > Have you tried a -repair to the client?

> > You can contact the CS Team via the 'Support' link above/below for assistance, as well.

> >

> > Edit: Was this 'rollback' an Account Restoration by the CS Team? If so, you need to update your ticket, and discuss the matter with them.

> > If not, then you still need to discuss what's happening with the CS Team, and get better control of your account, since you said someone else accessed it earlier, and changed your password.

> >

> > Good luck.

>

> the rollback was an action by CS Team, I've submitted the ticked regarding this issue, thank you

 

As it was an action by the CS team, you should allready have a support ticket

For future reference I would advice to not submit a new ticket, but reply (and re-open if needed) to the existing ticket that did the roll back.