RUB RUB RUB RUBZ.9136 Posted July 13, 2019 Share Posted July 13, 2019 Is anyone else having issues submitting a ticket and anet never responds? I cant figure out whats going on, anet never responds to my tickets. Not sure if this is just me or if its common. I submitted like 6-7 tickets over the course of 3 weeks, and only 1 got a automated response. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted July 13, 2019 Share Posted July 13, 2019 You are referring to actual tickets submitted to the CS Team via the web-form, rather than in-game Bug Reports, yes? Were the tickets for the same issue? Or each for a different issue? If for the same issue, the tickets will be merged, and you will only receive one response. Link to comment Share on other sites More sharing options...
RUB RUB RUB RUBZ.9136 Posted July 13, 2019 Author Share Posted July 13, 2019 > @"Inculpatus cedo.9234" said: > You are referring to actual tickets submitted to the CS Team via the web-form, rather than in-game Bug Reports, yes? > Were the tickets for the same issue? Or each for a different issue? > If for the same issue, the tickets will be merged, and you will only receive one response. No they were all for different issues. But that makes no sense why I wouldnt get even a automated response I'm so lost to what happened. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted July 13, 2019 Share Posted July 13, 2019 You can add the Guild Wars 2/ArenaNet/NCSoft addresses to your whitelist. You can check your spam/junk folders. You can try a different email provider. Good luck. Link to comment Share on other sites More sharing options...
Donari.5237 Posted July 13, 2019 Share Posted July 13, 2019 I note you didn't confirm a yes to Cedo's first question there. If you submit via in-game /bug, there will not be a response, that's just to help them see bugs. If you do it via the webpage account and fill in all the required fields including category selection, the response should be very fast. They ask for a couple of days but most every ticket I've ever submitted has gotten a reply within hours. Possibly faster, I just don't hover over my email to check it that often :) If you did proper Support page submissions, then Cedo is right, their reply probably bounced off some barrier your email has set up. They use the email account you sign into the game with, so make sure that's the email you have listed on your ticket, that may help. Link to comment Share on other sites More sharing options...
Bloodstealer.5978 Posted July 13, 2019 Share Posted July 13, 2019 Log into your account on the main website ... not the forums. Once your logged in you can check on all your tickets and read any responses... If you have any responses but you have not seen anything in your email, then it maybe they are not getting through your spam checker. Link to comment Share on other sites More sharing options...
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