inuraichi.6178 Posted August 22, 2019 Share Posted August 22, 2019 I got a brand new computer since friday and unfortunately, something is causing the game to crash. What happens is: one moment I am in game(doesn't matter if the map is empty or full it happened on all occasions) and suddenly the screen goes black and all I see is the arrow of my mouse, and I still hear the music of the game. When I press the windows key and ctrl+alt+del the gw client shows up as running and I don't get any error messages, none in game and none in the running tasks window. When I ask others about my in-game status I'm told I'm offline. Hence why I use the word crash, but please let me know if there is a different word for this. :) Anyway, I tried: repairing the game uninstalling and reinstalling the game. lowering my settings I can rule out: My internet, because more people in my household play the game in the same room as me and they don't get crashes. My specs: processor: intel® core i7-8700 CPU @ 3.20GHz 3.19Ghz RAM: 16GB system: 64bit x 64 processor Activated version of windows 10 I use geforce experience to keep my driver up to date, it informs me I have GeForce GTX 1660 Ti with the latest driver: version 436.02 releasedate: 08/20/2019 My settings in game: ![](https://i.imgur.com/YjySP1i.jpg "") Windows specs: version: 1903 windows 10 home Please help! Link to comment Share on other sites More sharing options...
JustTrogdor.7892 Posted August 22, 2019 Share Posted August 22, 2019 Do you happen to be using Avast as your antivirus? The reason I ask is because I have a 1660 Ti also and few months ago I was having the same problem. Through my trouble shooting I uninstalled Avast and went back to Windows Defender and the problem went away. So I think somehow Avast was causing my problem. I have not tried going back to Avast to see if the problem came back though. If not you could also try rolling back your driver to an older version. Link to comment Share on other sites More sharing options...
inuraichi.6178 Posted August 22, 2019 Author Share Posted August 22, 2019 Thanks for sharing, much appreciated and I will keep it in mind :) It's a new computer and I haven't installed anything on it besides guild wars and sims 4, so the only antivirus it has is the windows defender it came with. Windows defender HAS given me some trouble with the origin gameclient by shutting down internet entirely until i closed the origin app, but that was solved by turning the firewall off while it was downloading a game and then turning it back on again. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted August 22, 2019 Share Posted August 22, 2019 If you continue to have issue, you can contact the Tech CS Team via the 'Support' link above/below and 'Submit a Ticket' for assistance. Good luck. Link to comment Share on other sites More sharing options...
MonCroy.7281 Posted August 22, 2019 Share Posted August 22, 2019 I have the same exact problem since november 2018 and I have not received any help from Arenanet. Someone in reddit (2017) said the problem was caused by internet inestabilities, but you said you have more than one person playing at the same time and you are the only one crashing... then I dunno whats going on. Nowadays I'm still looking for a solution. Ill help you copy/paste all info I can find. Link to comment Share on other sites More sharing options...
MonCroy.7281 Posted August 22, 2019 Share Posted August 22, 2019 Things that won't solve the problem: - Change ISP - Change router settings - Get a new router - DDU all driver and reinstall drivers - Updated drivers - Get a new graphic card - Windows 10 update - Update Windows drivers - Reinstall the game - Delete .dat and re-patched - Use -repair on gw2.exe - Use -windowed on gw2.exe - Connect through VPN - Open up the PC and give a vacuum blow - Update and get more RAM - Disable fire wall - Get a new anti virus - Port forwarding for ports 80 443 6112 and 6600 - Get new processor Things for future testing: - Use -clientport 80 or -clientport 443 - Get support for Arenanet Link to comment Share on other sites More sharing options...
inuraichi.6178 Posted August 22, 2019 Author Share Posted August 22, 2019 to inculpatus cedo.9234 Thank you for the suggestion! I will definitely do that if the problem persists. to popocatl.2649 Oh boy :( that is a mighty long list, I can imagine how frustrating it must be to have tried all those things and still have the problem. Is there a tutorial somewhere online on how to use different client ports I can follow? If there is then I can check with my housemates if they use the same ports or if I'm somehow on a different one than they are. I was in the middle of my story and it just crashed again :( which is especially frustrating. Thank you so much for responding, all this information is helpful. I was almost going to consider returning the pc to the store and have its componants changed. It would be discouraging to do that without avail. The only things I can come up with about my computer that are different from my housemates is BIOS firmware, but I don't understand a lot about computers so I'm just guessing in the dark here, but it's good to look for differences between my computer and those of the people who don't have to problem, and to compare computers with people like you who have the same issues. :) It would be pretty amazing if we could help each other! Link to comment Share on other sites More sharing options...
Aaralyna.3104 Posted August 22, 2019 Share Posted August 22, 2019 I don't know if anyone had it like this as well but check if some latest windows kb update may be causing things. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted August 22, 2019 Share Posted August 22, 2019 > @"inuraichi.6178" said: > to inculpatus cedo.9234 > Thank you for the suggestion! I will definitely do that if the problem persists. > > to popocatl.2649 > Oh boy :( that is a mighty long list, I can imagine how frustrating it must be to have tried all those things and still have the problem. Is there a tutorial somewhere online on how to use different client ports I can follow? If there is then I can check with my housemates if they use the same ports or if I'm somehow on a different one than they are. > > I was in the middle of my story and it just crashed again :( which is especially frustrating. > Thank you so much for responding, all this information is helpful. I was almost going to consider returning the pc to the store and have its componants changed. It would be discouraging to do that without avail. > > The only things I can come up with about my computer that are different from my housemates is BIOS firmware, but I don't understand a lot about computers so I'm just guessing in the dark here, but it's good to look for differences between my computer and those of the people who don't have to problem, and to compare computers with people like you who have the same issues. :) It would be pretty amazing if we could help each other! Yes, you can find instructions in the Knowledge Base, accessed via the 'Support' link above/below. Link to comment Share on other sites More sharing options...
MonCroy.7281 Posted August 23, 2019 Share Posted August 23, 2019 > @"inuraichi.6178" said: > to inculpatus cedo.9234 > Thank you for the suggestion! I will definitely do that if the problem persists. > > to popocatl.2649 > Oh boy :( that is a mighty long list, I can imagine how frustrating it must be to have tried all those things and still have the problem. Is there a tutorial somewhere online on how to use different client ports I can follow? If there is then I can check with my housemates if they use the same ports or if I'm somehow on a different one than they are. > > I was in the middle of my story and it just crashed again :( which is especially frustrating. > Thank you so much for responding, all this information is helpful. I was almost going to consider returning the pc to the store and have its componants changed. It would be discouraging to do that without avail. > > The only things I can come up with about my computer that are different from my housemates is BIOS firmware, but I don't understand a lot about computers so I'm just guessing in the dark here, but it's good to look for differences between my computer and those of the people who don't have to problem, and to compare computers with people like you who have the same issues. :) It would be pretty amazing if we could help each other! I'm sure is the gw2 optimization cuz I've changed selled my laptop and then bought my actual PC Gamer and still have the problem. Oh, btw, this is the link for what you asked for: https://wiki.guildwars2.com/wiki/Command_line_arguments Link to comment Share on other sites More sharing options...
inuraichi.6178 Posted August 26, 2019 Author Share Posted August 26, 2019 to Aaralyna.3104 I'm not sure what you mean, my computer is new so there are no updates that I'm aware of as it came with the latest windows version. to Inculpatus cedo.9234 and Popocatl.2649 Thank you very much! Unfortunately client 80 and 443 replicated the crash in under five minutes which is impressive. I also tried clientport 6112 but the crash also happens there :( I tried playing with my windows defender wifrewall turned off (all three of em) but the crash still happened. I'm going to contact arenanet about the issue, hopefully they can help. I'm open to more suggestions, in fact I would very much appreciate it. Got to keep hitting this problem until it's tackled! Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted August 26, 2019 Share Posted August 26, 2019 Using any 3rd-party programs, such as graphics card apps? Try disabling them/removing them. Good luck. Link to comment Share on other sites More sharing options...
gatsu.2813 Posted August 26, 2019 Share Posted August 26, 2019 I think op and I are encountering the exact same issue. This may be a server desync issue with the game client (not sure why yet). I'm waiting for the Tuesday update to see if it's a packet loss issue resulting from the recent game build, otherwise I'm going to reformat my ssd to eliminate the possibility of corrupted files or program overlap. Link to comment Share on other sites More sharing options...
inuraichi.6178 Posted August 26, 2019 Author Share Posted August 26, 2019 to Inculpatus cedo.9234 None, all I have is geforce experience and that only runs if I start it up first. @gatsu.2813 Thanks for replying, that's very interesting, but it's weird that my housemates don't have the problem and we do. I opened a ticket with a link to this thread and a copy paste of the ArenaNet diagnostic I ran. Posted it 11 hours ago, and it sais last activity 4 hours ago, not sure if me looking to check for replies counts for activity, but if not they are looking into it at least. Thank you for replying, hopefully we'll get to the bottom of this. Did you also get a close wait at TCP 192.168.178.15:49247 23.202.229.66:443 when running a -diag? I'm not sure if that's enough to warrant a crash, but it might be a clue to identify the problem. Link to comment Share on other sites More sharing options...
gatsu.2813 Posted August 27, 2019 Share Posted August 27, 2019 Yes I had close wait popping up in my networkdiag file. TCP 192.168.1.4:49800 23.45.231.50:80 CLOSE_WAIT TCP 192.168.1.4:49801 23.45.231.50:80 CLOSE_WAIT TCP 192.168.1.4:49803 23.45.231.50:80 CLOSE_WAIT TCP 192.168.1.4:49804 23.45.231.50:80 CLOSE_WAIT TCP 192.168.1.4:49805 23.45.229.36:443 CLOSE_WAIT TCP 192.168.1.4:49807 23.45.231.50:80 CLOSE_WAIT TCP 192.168.1.4:49808 23.45.231.50:80 CLOSE_WAIT Link to comment Share on other sites More sharing options...
gatsu.2813 Posted August 29, 2019 Share Posted August 29, 2019 Just an update of my situation. Thanks to working with anet support, we have identified that it is possibly a network connection issue of the wireless Netgear router. At the moment I am directly connected to the Comcast modem via ethernet and the crashes have stopped in the past 24 hours. Anet says I should play another day to see if a crash can still happen. If it is the router, I will set it to factory default, otherwise gonna buy a new one. Link to comment Share on other sites More sharing options...
Calistin.6210 Posted August 29, 2019 Share Posted August 29, 2019 > @"gatsu.2813" said: > Just an update of my situation. Thanks to working with anet support, we have identified that it is possibly a network connection issue of the wireless Netgear router. At the moment I am directly connected to the Comcast modem via ethernet and the crashes have stopped in the past 24 hours. Anet says I should play another day to see if a crash can still happen. If it is the router, I will set it to factory default, otherwise gonna buy a new one. Yeah for peeps in the future if you are on wireless always try a wired ethernet connection as drops like this leading to crashes in gaming happen often enough that it should be the first thing to check out Link to comment Share on other sites More sharing options...
inuraichi.6178 Posted September 2, 2019 Author Share Posted September 2, 2019 Little update on the situation: The latest patch eliminated the problem for PVE, PVP and WVW gameplay, but me and the GM's are still troubleshooting to find the problem with why it's still happening in instances. **Things tried so far that didn't work include:** Playing in windowed mode. (to rule out settings) Disabling all non-windows background applications. DNS flush and winsock reset. Link to comment Share on other sites More sharing options...
MonCroy.7281 Posted September 3, 2019 Share Posted September 3, 2019 > @"Popocatl.2649" said: > Things that won't solve the problem: > - Change ISP > - Change router settings > - Get a new router > - DDU all driver and reinstall drivers > - Updated drivers > - Get a new graphic card > - Windows 10 update > - Update Windows drivers > - Reinstall the game > - Delete .dat and re-patched > - Use -repair on gw2.exe > - Use -windowed on gw2.exe > - Connect through VPN > - Open up the PC and give a vacuum blow > - Update and get more RAM > - Disable fire wall > - Get a new anti virus > - Get new processor > > Things for future testing: > - Use -clientport 80 or -clientport 443 > - Get support for Arenanet - Use -clientport 80 (doesn't work) - Use clientport 443 (doesn't work) - Start the game as admin (doesn't work) Link to comment Share on other sites More sharing options...
deffy.1320 Posted September 13, 2019 Share Posted September 13, 2019 shirley the ppl that built ur puter should be giving u technical support, so using hardwired now, do ppl really use wifi lel sry, pre built win 10 , shivers.... just sounds like a game dc nothing over complicated, when gw2 dc's it does that if u were losing a wifi connection then that could of been ur cause, its a process of elimination weakest link first. Link to comment Share on other sites More sharing options...
inuraichi.6178 Posted September 15, 2019 Author Share Posted September 15, 2019 Okay, as it turns out the latest patch only temporarily solved the issue for regular and PVE and PVW. The past two weeks I've been going back and forth with GM's over how to eliminate the problem again. They had me run several ping plotter and GPUZ tests to pinpoint when the crashes keep happening. We tried uninstalling-reinstalling guildwars. Repaired missing or corrupt system files with Microsoft's System File Checker tool Use google DNS settings: Google DNS Primary DNS: 8.8.8.8 Secondary DNS: 8.8.4.4 Reset my BIOS All these things proved ineffective. They asked me to contact my ISP, which I did over the phone. My ISP is Ziggo and they put our router through a different path, but unfortunately that didn't solve the issue. I also think it remains odd that this happens to me and not my housemates who use the same wireless internet as me. I even forwarded my emails to the store I bought the computer from since they provide technical support for their customers, and they informed me this is a long known bug that is related to Guild Wars 2 the game, and even linked to these two sources that reported a similar issue: [https://www.reddit.com/r/Guildwars2/comments/711odk/black_screen_but_you_can_still_see_the_cursor_and/](https://www.reddit.com/r/Guildwars2/comments/711odk/black_screen_but_you_can_still_see_the_cursor_and/ "https://www.reddit.com/r/Guildwars2/comments/711odk/black_screen_but_you_can_still_see_the_cursor_and/") [https://en-forum.guildwars2.com/discussion/8138/fixed-black-screen-with-cursor-bug](https://en-forum.guildwars2.com/discussion/8138/fixed-black-screen-with-cursor-bug "https://en-forum.guildwars2.com/discussion/8138/fixed-black-screen-with-cursor-bug") And now I'm copy pasting my ticket correspondence over to a google doc so I can send it to my ISP customer support, who annoyingly enough don't have an email address to mail to but rather a "contact form" type of deal on their website, meaning I can't just press the forward button on my hotmail and send it to them. Straight up copy-pasting it over in the little box would probably be a bit much, not to mention cluttered and difficult for them to go through.. Sooooo great, just more and more time going into me troubleshooting this game, I've been really patient the first month, but now I'm getting frustrated. Link to comment Share on other sites More sharing options...
megal.6275 Posted September 16, 2019 Share Posted September 16, 2019 Run game in windowed fullscreen? Link to comment Share on other sites More sharing options...
inuraichi.6178 Posted September 16, 2019 Author Share Posted September 16, 2019 @megal.6275 press ctrl+F then type in September 2 That will take you to my post that explains I already tried that. Link to comment Share on other sites More sharing options...
megal.6275 Posted September 16, 2019 Share Posted September 16, 2019 > @"inuraichi.6178" said: > @megal.6275 press ctrl+F then type in September 2 > > That will take you to my post that explains I already tried that. Ok. More possible variants: 1. Delete "%APPDATA%/Guild Wars 2" folder 2. If you have some Nahimic audio software/drivers, they can create problems. 3. Disable windows DVR/Game bar Link to comment Share on other sites More sharing options...
inuraichi.6178 Posted September 16, 2019 Author Share Posted September 16, 2019 I'm not going to do those things without knowing what it is I am doing. What does the appdata folder do? And why would removing it help my problem? I have nothing of Nahimic. DVR game bar was already disabled. The GM said the issue was packet loss which causes the connection to the game client to break and to inform with my ISP. I contacted my ISP about it, but they haven't gotten back to me yet, I will call them tomorrow to ask what's taking so long. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now