Monoese.2173 Posted November 11, 2019 Share Posted November 11, 2019 One of my friends who is a returning player was trying to login to the game the day before but could not do that due to inaccessibility to his old phone number. A ticket with info related to that account was sent though my support ticket system, and I wonder how long does it take for the ticket to be reviewed and solved so that he can get back to the game. Thank you! Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted November 11, 2019 Share Posted November 11, 2019 Forever, as you can't submit a ticket for another account. Your friend will need to submit a ticket himself, using his account information through the 'Anonymous' feature. You will need to close your ticket. Good luck. Link to comment Share on other sites More sharing options...
Monoese.2173 Posted November 11, 2019 Author Share Posted November 11, 2019 > @"Inculpatus cedo.9234" said: > Forever, as you can't submit a ticket for another account. Your friend will need to submit a ticket himself, using his account information through the 'Anonymous' feature. You will need to close your ticket. > > Good luck. Thanks for letting me know! Link to comment Share on other sites More sharing options...
Monoese.2173 Posted November 11, 2019 Author Share Posted November 11, 2019 > @"Inculpatus cedo.9234" said: > Forever, as you can't submit a ticket for another account. Your friend will need to submit a ticket himself, using his account information through the 'Anonymous' feature. You will need to close your ticket. > > Good luck. The previous ticket was canceled and a new anonymous ticket was sent. Looking forward to hearing from the CS team! Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted November 11, 2019 Share Posted November 11, 2019 I'm sure they will assist your friend as soon as possible. :) Link to comment Share on other sites More sharing options...
XuraK.4571 Posted May 16, 2020 Share Posted May 16, 2020 I have the same problem and the support team isn't responding. Does anyone know if the support team still functioning during this time? Link to comment Share on other sites More sharing options...
20B8A813-D238-4C8F-8A64-15 Posted May 16, 2020 Share Posted May 16, 2020 It's been a week and a half for me, and no response what so ever. I still can't access my account. Pay for the updates and no account. How long do we have to wait to even play the game after paying money? Link to comment Share on other sites More sharing options...
Teratus.2859 Posted May 16, 2020 Share Posted May 16, 2020 I only did the SMS thing for the mini, then got rid of it. I don't trust phones as a "security" measure.. if anything they are the most unreliable things on the planet to store personal or valuable information etc on. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted May 16, 2020 Share Posted May 16, 2020 Yes, the CS Team is working 24/7, as indicated in the Sticky above. If you did not receive the near-immediate automated response, check you spam/junk folders and/or whitelist the Guild Wars 2 addresses. If you did receive the automated response, again, as indicated in the Sticky, response times are longer than the usual 72 hours due to high volume. Good luck. Link to comment Share on other sites More sharing options...
LightningFunk.7258 Posted May 28, 2020 Share Posted May 28, 2020 i forgot my login password and want to recover it but needs sms verification problem is i lost that number i submitted a ticket to cs over a week ago anonymously as i cant log in but stilll no response Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now