Account & Technical Support

4,048 topics in this forum

1. GW2 drops my connection every 5-10 mins

   By Kururu.8140, April 4, 2018
   • 12 replies
   • 433 views
   • 
   • Setz.9675
   • April 13, 2020

2. GW2 Launcer, download the game

   By Sauru.1786, April 13, 2020
   • 2 replies
   • 51 views
   • 
   • Sauru.1786
   • April 13, 2020

3. miss post

   By Lyoko Is Great.6879, April 13, 2020
   • 0 replies
   • 15 views
   • 
   • Lyoko Is Great.6879
   • April 13, 2020

4. Low FPS on highend pc

   By nub.8467, April 12, 2020
   • 3 replies
   • 214 views
   • 
   • KrHome.1920
   • April 12, 2020

5. Terrible lags. Only in PVP

   By Aracz.4702, March 30, 2020
   • 3 replies
   • 154 views
   • 
   • ollbirtan.2915
   • April 12, 2020

6. Raven Spirit Shadow

   By mike.4651, April 12, 2020
   • 1 reply
   • 45 views
   • 
   • Inculpatus cedo.9234
   • April 12, 2020

7. What is the SLA on support tickets?

   By WhoDeyNation.9517, April 5, 2020
   • 3 replies
   • 132 views
   • 
   • TheQuickFox.3826
   • April 12, 2020

8. Can I set the game to see a bluetooth device that doesn't categorize itself as a sound device?

   By roland.4720, April 11, 2020
   • 1 reply
   • 17 views
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   • Inculpatus cedo.9234
   • April 11, 2020

9. Lag spikes and DCs, last 2 days only (7:11:3:191:101)

   By kalzana.3192, April 11, 2020
   • 0 replies
   • 87 views
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   • kalzana.3192
   • April 11, 2020

10. Some weird shi

    By Koto.1824, April 11, 2020
    • 1 reply
    • 58 views
    • 
    • Inculpatus cedo.9234
    • April 11, 2020

11. Insanely high ping. Why is it so laggy?

    By Realight.3507, September 1, 2019
    • 8 replies
    • 693 views
    • 
    • Alik.9651
    • April 11, 2020

12. Low FPS with 5700xt 1 2

    By Lipstickxx.1043, September 4, 2019
    • 31 replies
    • 3.4k views
    • 
    • Maxi.7054
    • April 11, 2020

13. Low FPS when GW2 is the active window

    By Vovegog.1854, June 1, 2018
    • 1 reply
    • 51 views
    • 
    • ViciousCombover.3850
    • April 11, 2020

14. Ticket response time

    By uhlsandbye.8651, April 10, 2020
    • 3 replies
    • 127 views
    • 
    • Inculpatus cedo.9234
    • April 10, 2020

15. Build: 103099 Error Code: 3023:1012:6:353

    By Outstanding Quality.4215, April 9, 2020
    • 5 replies
    • 572 views
    • 
    • Zaklex.6308
    • April 10, 2020

16. Returning player, Unplayably-Low FPS

    By Trismegistos.3046, April 9, 2020
    • 12 replies
    • 758 views
    • 
    • Diva.4706
    • April 9, 2020

17. 50 fps on high-end PC

    By Kiraiami.6910, April 5, 2020
    • 17 replies
    • 612 views
    • 
    • Diva.4706
    • April 9, 2020

18. Support while ArenaNet office is closed?

    By Grav.9138, April 8, 2020
    • 12 replies
    • 364 views
    • 
    • Grav.9138
    • April 9, 2020

19. Game crashes when selecting legendary sigils

    By phokus.8934, April 8, 2020
    • 1 reply
    • 46 views
    • 
    • phokus.8934
    • April 8, 2020

20. Navi 5700xt microstutter, lag?

    By jul.7602, April 8, 2020
    • 1 reply
    • 155 views
    • 
    • KrHome.1920
    • April 8, 2020

21. Getting random DC during loading screens/changing maps.

    By Eramonster.2718, February 16, 2020
    • 3 replies
    • 103 views
    • 
    • Eramonster.2718
    • April 8, 2020

22. Impossible to transfer

    By Tamago.6498, April 8, 2020
    • 1 reply
    • 43 views
    • 
    • Dayra.7405
    • April 8, 2020

23. Crash on startup 'serious error'

    By Menkus.4517, April 7, 2020
    • 2 replies
    • 87 views
    • 
    • Ashantara.8731
    • April 8, 2020

24. How do I better connect to the Amazon servers?

    By Rukia.4802, March 30, 2020
    • 2 replies
    • 165 views
    • 
    • Mack.3045
    • April 8, 2020

25. Custom Install Location on Mac

    By Xilent.7046, October 17, 2018
    • 1 reply
    • 153 views
    • 
    • Photog.3084
    • April 7, 2020