Fire Attunement.9835

This discussion has been moved.

Hi all, we've added a Living World forum category today just ahead of the release of "No Quarter", to give your conversations surrounding all Living World content a dedicated place aside from the General Discussion category.

First, thanks to all of you for your input. Your strong reaction and feedback showed us that this would be a worthwhile addition to the game and we can’t wait to get it to you. We’re excited to be able to make you a part of development early on for this feature, and in the coming months we’ll be sharing updates as we move through the implementation process.

[Learn how the Narrative Team tells stories everywhere you go](https://www.guildwars2.com/en/news/storytelling-in-guild-wars-2s-open-world/).


Hello everyone,

We appreciate the support the community has shown toward each other and toward ArenaNet during the incident. Thank you.

Our goal is that players never lose progress in GW2 and in this instance we didn’t live up to that standard. To those who lost progress we gifted the mount select license as a small way to help make that loss up to them.

Another one of our goals is that players can always play GW2 when they want. For the players who were not able to log in during our downtime the Communal Boost Bonfire is something we hope everyone can share with each other.

Items are being distributed in waves. Please allow some time for Customer Support to deliver them.

Thank you again for your patience and words of support. We'll continue helping restore account progress for players who were impacted by the rollback.

We shut down the EU game servers at approximately 4:10 p.m UTC (9:10 a.m. Pacific Time) on May 11 and restored account progress up to 9:40 a.m. UTC (2:40 a.m Pacific Time) on May 11. Gameplay progress between 9:40 am UTC and 4:10 pm UTC was lost.

Here are all the details on what we're doing to restore account progress during the affected period, and steps you can take yourself right now:

**Account Changes**

- If you created a new Guild Wars 2 account during the affected period, you may encounter an error when trying to log in again. We've already started on a fix, which players should begin seeing the results of in the next few days.

**Purchases**

- If you used gems to purchase an item from the Gem Store, those items will be restored automatically, and you don't need to take any action. Please allow time for Customer Support to restore your items.

**Gameplay Progress**

- If you sent an item through the in-game mail or placed it in your account bank during the affected period, you'll need to complete the action again.

- We regret that we can't restore all gameplay progress made during the rollback period, but if you obtained a rare and valuable item during the affected period, such as a legendary precursor, please contact Customer Support for help.

We understand that this has been a frustrating experience, and we'd like to welcome players whose progress was impacted back to the game with a free Curious Creatures Mount Select License. You can use this to select and unlock your favorite mount skin from the newest collection.

- All EU server players who logged in to Guild Wars 2 during the affected period (between 9:40 a.m. UTC and 4:10 p.m. UTC) will receive a free Curious Creatures Mount Select License.

- All EU server players who have logged in to Guild Wars 2 in the past 30 days will receive a free Communal Boost Bonfire.

Thank you, and we'll continue providing updates as needed. We're very happy to see you back in Tyria again!

> @"Aza Tarkhmog.6027" said:

> > @"Fire Attunement.9835" said:

> > The connectivity issues should be resolved, everyone--try logging in to the game now!

>

> Are the servers going to get rollback or it was just a connectivity issue ? Thanks for the quick reply

>

This was just a brief connectivity issue, there was no rollback/loss of anything.

> @"Bealis.6023" said:

> This is a good Dynamic Event XD

It is NOT. ? ;)

The connectivity issues should be resolved, everyone--try logging in to the game now!

> @"Randulf.7614" said:

> > @"Fire Attunement.9835" said:

> > Hey all, we're aware and looking into it. I will keep you posted as I'm able!

>

> I'm running out of videos, but when in doubt, roll back the classics

>

I don't have enough on my mind, you're gonna get that stuck in my head now?

Hey all, we're aware and looking into it. I will keep you posted as I'm able!

Maintenance on the Guild Wars 2 EU servers is still progressing. We appreciate your patience as we work on this, and we’ll continue giving you updates as we’re able.

We are continuing EU server maintenance related to the earlier issues. We do not currently have an ETA for when maintenance will be completed but will keep you updated.

We will keep you updated on its progress. Thank you for your patience.

See the trailer for "No Quarter" and all the details at the [release page](http://guildwars2.com/en/the-game/releases/may-26-2020/)!


**Bug Fix:**

- Fixed an issue in which the Maguuma's armor skins could alter the player character's visual effects.

As the world continues to fight the spread of COVID-19, we’re working remotely on content updates for Guild Wars 2. Because the recording studio staff and voice actors who help bring Guild Wars 2 to life are also abiding by shelter-in-place guidance to keep the virus from spreading, we’ve chosen to release the upcoming third episode of The Icebrood Saga without voice acting.

This was a difficult decision to make, but we want to keep releasing content updates for the community to enjoy on a regular schedule. When it’s safe, we’ll create a high-quality studio recording so we can update the episode with voiced lines.

The trailer for the next episode of The Icebrood Saga, “No Quarter,” arrives next week, and we can’t wait for you to see what’s in store! In the meantime, we’d like to share some [messages from members of our amazing English Guild Wars 2 voice-acting cast](

Stay safe, Tyria!

We're experiencing very high support ticket volumes right now, and a high percentage of those tickets are related to account access issues. While our Customer Support team is working through the queue as quickly as they can, wait times are longer than normal. Please read [our support article](https://help.guildwars2.com/hc/en-us/articles/360047675213) for tips that will help ensure the speediest possible resolution. . Thank you for your patience!

**Bug Fixes:**

- Fixed a client crash.

- Fixed an issue in the Gem Store that caused the Eve's Prophecies Appearance Package to be incorrectly hidden from players in restricted regions.

Some of you were experiencing a crashing issue related to the Maguuma's Treads Skin. We are working on a fix and will have it to you as soon as possible, but in the meantime we have released an update to resolve the crashing issue. When wearing all three pieces of Maguuma's armor, you may notice a slight alteration to the visual effects of some of your character's armor skins. This is temporary and will be resolved when we release a permanent fix.

**Bug Fix:**

- Fixed an issue in which the Black Lion Chest incorrectly rewarded the normal Endless Mystery Tonic rather than the tradable Unopened Endless Mystery Tonic.

* [Release highlights](https://www.guildwars2.com/en/the-game/releases/april-14-2020/)

* [update notes](https://en-forum.guildwars2.com/discussion/102666/game-update-notes-april-14-2020)

* [super Adventure Festival guide](https://www.guildwars2.com/en/news/super-adventure-festival-2020-is-live)


[Cutting-edge graphics, innovative gameplay, and bee dogs](https://www.guildwars2.com/en/news/super-adventure-festival-2020-returns-next-week/).


**Bug Fix:**

- Fixed a bug in which some effects would persist indefinitely.

# Late Notes: March 31, 2020

# 03/31/2020—Late Notes

## World Polish

- Fixed a bug that could prevent the Moving Up the Ranks achievement in the Forging Steel mission from being awarded to players.