paravia.4320 Posted June 19, 2020 Share Posted June 19, 2020 So my game worked fine when I stopped playing approximately 12 hours ago, but now, every time I attempt to play I receive an error. I can log in without issue. I get the character screen and the game _starts_ to load into Crystal Oasis and then I just get a **Gw2-64.exe** error. The 2 things I've tried so far are: I first tried the changing the shortcut to do a '-repair' and then I deleted the cache folder that can be found in the %temp% folder. My system is running Windows 10 x64, 32GB RAM, EVGA 2080 Super, Ryzen 7 2700X. I copied the 'Show details' section, but I'm not sure if I should just post it in the body of this or if there is a preferred method to use. I've also included the image link for the error that I'm receiving: https://ibb.co/yqxCGhg My next idea is to uninstall the game and re-install and download it from scratch if I can't figure out a better solution. Before I go that route, I thought someone else might have a solution that would possibly work. Thanks to anyone able to help out. Link to comment Share on other sites More sharing options...
Linken.6345 Posted June 19, 2020 Share Posted June 19, 2020 Well you dident click the show details so that picture tells us nothing mate. Link to comment Share on other sites More sharing options...
paravia.4320 Posted June 19, 2020 Author Share Posted June 19, 2020 On second thought, here is the 'Details' that the error included (had to make sure to do the 'spoiler' so it wasn't overwhelming to view): >! *--> Crash <--* >! OOM: Heap, bytes=1310436, >! App: Gw2-64.exe >! Pid: 19100 >! BaseAddr: 00007FF6648C0000 >! ProgramId: 101 >! Build: 104390 >! When: 2020-06-19T21:10:14Z 2020-06-19T17:10:14-04:00 >! Uptime: 0 days 0:20:33 >! Flags: 0 >! >! *--> System <--* >! Name: d91de44f >! IpAddr: 192.168.1.7 >! Processors: 16 [AuthenticAMD:15:8:2] >! OSVersion: Windows 10.0 (64 bit) >! >! *--> System Memory <--* >! Physical: 10741MB/32692MB 32% >! Paged: 5MB/40884MB 0% >! Virtual: 134210461MB/134217727MB 3% >! Load: 67% >! >! *--> Process Memory <--* >! Private: 2754MB >! WorkingSet: 2379MB >! PeakWorkingSet: 2379MB >! PageFaults: 59934882 >! >! *--> Memory Category Usage (Inclusive) <--* >! [Category] [size(MB)] [Count] >! Root 1199.35 1095032 >! VRAM 827.16 24128 >! Programmer Data 689.54 379862 >! Uncategorized 369.78 638209 >! VRAM - Prop Tex 320.66 2636 >! Engine 295.94 177157 >! Game 255.47 167295 >! Content 227.45 58893 >! Model-Programmer 205.95 49819 >! Model Granny 199.43 18619 >! VRAM - Composite Tex 170.54 158 >! VRAM - Gr Postproc 136.81 20 >! Collections 100.22 5417 >! Dictionary 99.07 1392 >! Art Assets 76.50 19568 >! Gr 71.31 84697 >! Collide 63.51 57393 >! Character Models 54.73 1801 >! Composite Models 52.58 714 >! VRAM - Character Tex 52.21 341 >! Gr Umbra 44.12 1055 >! Composite Tex Pool 34.51 77 >! Composite Tex 34.51 77 >! VRAM - Terrain Tex 34.50 72 >! >! *--> Memory Category Usage (Exclusive) <--* >! [Category] [size(MB)] [Count] >! Uncategorized 369.78 638209 >! VRAM - Prop Tex 320.66 2636 >! Content 227.45 58893 >! Model Granny 199.43 18619 >! VRAM - Composite Tex 170.54 158 >! VRAM - Gr Postproc 136.81 20 >! Dictionary 99.07 1392 >! VRAM - Character Tex 52.21 341 >! Gr Umbra 44.12 1055 >! Composite Tex Pool 34.51 77 >! VRAM - Terrain Tex 34.50 72 >! VRAM - DDI Shader 31.22 19152 >! Collide 30.89 4548 >! VRAM - DirectX Geo Buffers 30.56 1520 >! Archive 27.64 60 >! Collide Havok 22.82 50870 >! Composite Packfile 17.90 341 >! Composite 12.99 2041 >! Collide Mesh 9.80 1975 >! Audio FMOD 8.03 348 >! VRAM - Gr Shadow 8.00 1 >! VRAM - Map Env Tex 7.43 20 >! Prop Models 6.69 5249 >! Model-Programmer 6.49 30017 >! >! *--> DllList <--* >! 00007FF6648C0000 - C:\Games\Guild Wars 2\Gw2-64.exe >! 00007FFA68140000 - C:\WINDOWS\SYSTEM32\ntdll.dll >! 00007FFA662D0000 - C:\WINDOWS\System32\KERNEL32.DLL >! 00007FFA65C80000 - C:\WINDOWS\System32\KERNELBASE.dll >! 00007FFA67370000 - C:\WINDOWS\System32\USER32.dll >! 00007FFA65C50000 - C:\WINDOWS\System32\win32u.dll >! 00007FFA66920000 - C:\WINDOWS\System32\GDI32.dll >! 00007FFA65AB0000 - C:\WINDOWS\System32\gdi32full.dll >! 00007FFA65230000 - C:\WINDOWS\System32\msvcp_win.dll >! 00007FFA660D0000 - C:\WINDOWS\System32\ucrtbase.dll >! 00007FFA671A0000 - C:\WINDOWS\System32\ADVAPI32.dll >! 00007FFA66950000 - C:\WINDOWS\System32\msvcrt.dll >! 00007FFA67100000 - C:\WINDOWS\System32\sechost.dll >! 00007FFA67250000 - C:\WINDOWS\System32\RPCRT4.dll >! 00007FFA66570000 - C:\WINDOWS\System32\WS2_32.dll >! 00007FFA5EB80000 - C:\WINDOWS\SYSTEM32\VERSION.dll >! 00007FFA652D0000 - C:\WINDOWS\System32\WINTRUST.dll >! 00007FFA618F0000 - C:\WINDOWS\SYSTEM32\WTSAPI32.dll >! 00007FFA62750000 - C:\WINDOWS\SYSTEM32\WINMM.dll >! 00007FFA65190000 - C:\WINDOWS\System32\MSASN1.dll >! 00007FFA62720000 - C:\WINDOWS\SYSTEM32\winmmbase.dll >! 00007FFA65F30000 - C:\WINDOWS\System32\CRYPT32.dll >! 00007FFA66080000 - C:\WINDOWS\System32\cfgmgr32.dll >! 00007FFA67800000 - C:\WINDOWS\System32\PSAPI.DLL >! 00007FFA66F30000 - C:\WINDOWS\System32\ole32.dll >! 00007FFA665E0000 - C:\WINDOWS\System32\combase.dll >! 00007FFA651B0000 - C:\WINDOWS\System32\bcryptPrimitives.dll >! 00007FFA66E60000 - C:\WINDOWS\System32\OLEAUT32.dll >! 00007FFA67810000 - C:\WINDOWS\System32\SHELL32.dll >! 00007FFA663B0000 - C:\WINDOWS\System32\shcore.dll >! 00007FFA65330000 - C:\WINDOWS\System32\windows.storage.dll >! 00007FFA65140000 - C:\WINDOWS\System32\profapi.dll >! 00007FFA650F0000 - C:\WINDOWS\System32\powrprof.dll >! 00007FFA650E0000 - C:\WINDOWS\System32\UMPDC.dll >! 00007FFA66510000 - C:\WINDOWS\System32\shlwapi.dll >! 00007FFA65170000 - C:\WINDOWS\System32\kernel.appcore.dll >! 00007FFA66280000 - C:\WINDOWS\System32\cryptsp.dll >! 00007FFA62E50000 - C:\WINDOWS\SYSTEM32\MSACM32.dll >! 00007FFA4A190000 - C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.18362.720_none_17a9a8aa6da6fd39\gdiplus.dll >! 00007FFA53CA0000 - C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.18362.720_none_2a258974466b9fae\COMCTL32.dll >! 00007FFA48050000 - C:\WINDOWS\SYSTEM32\MSIMG32.dll >! 00007FFA4F580000 - C:\WINDOWS\SYSTEM32\USP10.dll >! 00007FFA51A00000 - C:\WINDOWS\SYSTEM32\Secur32.dll >! 00007FFA64B20000 - C:\WINDOWS\SYSTEM32\CRYPTBASE.DLL >! 00007FFA64FD0000 - C:\WINDOWS\SYSTEM32\SSPICLI.DLL >! 00007FFA67F80000 - C:\WINDOWS\System32\IMM32.DLL >! 00007FFA63AE0000 - C:\WINDOWS\SYSTEM32\dbghelp.dll >! 00007FFA662A0000 - C:\WINDOWS\System32\bcrypt.dll >! 00007FFA63D50000 - C:\WINDOWS\SYSTEM32\dxcore.dll >! 00007FFA63170000 - C:\WINDOWS\system32\uxtheme.dll >! 00007FFA5EB50000 - C:\WINDOWS\SYSTEM32\cryptnet.dll >! 00007FFA66390000 - C:\WINDOWS\System32\imagehlp.dll >! 00007FFA644C0000 - C:\WINDOWS\system32\rsaenh.dll >! 00007FFA63D00000 - C:\WINDOWS\SYSTEM32\gpapi.dll >! 00007FFA66460000 - C:\WINDOWS\System32\clbcatq.dll >! 00007FFA64140000 - C:\WINDOWS\SYSTEM32\ntmarta.dll >! 00007FFA48680000 - C:\WINDOWS\system32\napinsp.dll >! 00007FFA436C0000 - C:\WINDOWS\system32\pnrpnsp.dll >! 00007FFA64950000 - C:\WINDOWS\System32\mswsock.dll >! 00007FFA646A0000 - C:\WINDOWS\SYSTEM32\DNSAPI.dll >! 00007FFA67FB0000 - C:\WINDOWS\System32\NSI.dll >! 00007FFA64660000 - C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL >! 00007FFA4DEF0000 - C:\WINDOWS\System32\winrnr.dll >! 00007FFA61640000 - C:\WINDOWS\system32\NLAapi.dll >! 00007FFA48610000 - C:\WINDOWS\system32\wshbth.dll >! 00007FFA5E310000 - C:\WINDOWS\System32\fwpuclnt.dll >! 00007FFA5D7A0000 - C:\Windows\System32\rasadhlp.dll >! 00007FFA67510000 - C:\WINDOWS\System32\msctf.dll >! 00007FFA5A2F0000 - C:\WINDOWS\System32\TextInputFramework.dll >! 00007FFA60F80000 - C:\WINDOWS\System32\CoreUIComponents.dll >! 00007FFA62960000 - C:\WINDOWS\System32\CoreMessaging.dll >! 00007FFA60E20000 - C:\WINDOWS\SYSTEM32\wintypes.dll >! 00007FFA60B40000 - C:\WINDOWS\SYSTEM32\WindowsCodecs.dll >! 00007FFA58D50000 - C:\WINDOWS\System32\iertutil.dll >! 00007FFA30C40000 - C:\Games\Guild Wars 2\bin64\CoherentUI64.dll >! 00007FFA42AD0000 - C:\WINDOWS\SYSTEM32\d3d9.dll >! 00007FFA63260000 - C:\WINDOWS\SYSTEM32\dwmapi.dll >! 00007FFA5E990000 - C:\WINDOWS\SYSTEM32\WINNSI.DLL >! 00007FFA64500000 - C:\WINDOWS\SYSTEM32\DPAPI.dll >! 00007FFA5E790000 - C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5287c583fc2a7e41\nvldumdx.dll >! 00007FFA2BC50000 - C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5287c583fc2a7e41\nvd3dumx.dll >! 00007FFA5CE30000 - C:\WINDOWS\SYSTEM32\nvapi64.dll >! 00007FFA669F0000 - C:\WINDOWS\System32\SETUPAPI.dll >! 00007FFA63DE0000 - C:\WINDOWS\SYSTEM32\dxgi.dll >! 00007FFA641B0000 - C:\WINDOWS\SYSTEM32\WINSTA.dll >! 00007FFA62780000 - C:\WINDOWS\SYSTEM32\dcomp.dll >! 00007FFA5E910000 - C:\WINDOWS\System32\MMDevApi.dll >! 00007FFA64EE0000 - C:\WINDOWS\System32\DEVOBJ.dll >! 00007FFA55060000 - C:\WINDOWS\SYSTEM32\wdmaud.drv >! 00007FFA61610000 - C:\WINDOWS\SYSTEM32\AVRT.dll >! 00007FFA62DF0000 - C:\WINDOWS\SYSTEM32\ksuser.dll >! 00007FFA5E9A0000 - C:\WINDOWS\SYSTEM32\AUDIOSES.DLL >! 00007FFA62E70000 - C:\WINDOWS\SYSTEM32\msacm32.drv >! 00007FFA62DE0000 - C:\WINDOWS\SYSTEM32\midimap.dll >! 00007FFA635A0000 - C:\WINDOWS\SYSTEM32\resourcepolicyclient.dll >! 00007FFA60680000 - C:\WINDOWS\SYSTEM32\mscms.dll >! 00007FFA65000000 - C:\WINDOWS\SYSTEM32\USERENV.dll >! 00007FFA60650000 - C:\WINDOWS\SYSTEM32\ColorAdapterClient.dll >! 00007FFA54EF0000 - C:\Windows\System32\Windows.Internal.Graphics.Display.DisplayColorManagement.dll >! 00007FFA47F30000 - C:\WINDOWS\SYSTEM32\icm32.dll >! >! [DbgHelp.dll is C:\WINDOWS\SYSTEM32\dbghelp.dll] >! [DbgHelp.dll version 10.0.18362.1 (64/32-bit compatible)] >! >! *--> ClientContextThreadProc Thread 0x357c <--* >! >! *--> Trace <--* >! Pc Rt : Args >! 00007ff6`64a52c4b 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 >! >! *--> Thread registers <--* >! rax=000000003f800000 rbx=0000000000000000 rcx=0000000000000000 >! rdx=000000013f800000 rsi=0000003f3f7ff030 rdi=0000000000000005 >! rip=00007ff664a52c4b rsp=0000003f3f7fea90 rbp=0000000000000291 >! r8=000000003f800000 r9=0000000000000000 r10=000000003f800000 >! r11=0000000000000000 r12=0000000000000000 r13=000000000000042d >! r14=0000000000000000 r15=0000019c87f3f554 >! cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000202 >! >! >! *--> Code <--* >! 00007ff6`64a52c2b 85c00f85 91000000 ff15af29 3e014889 ...........)>.H. >! 00007ff6`64a52c3b 05c0cccc 01488d4c 2460ff15 ed263e01 .....H.L$`...&>. >! 00007ff6`64a52c4b 488b8424 58010000 4c8d0596 553f0148 H..$X...L...U?.H >! 00007ff6`64a52c5b 89442440 4885ff48 8b8424f8 00000044 .D$@H..H..$....D >! 00007ff6`64a52c6b 8bcd4889 4424484c 0f45c748 8b842400 ..H.D$HL.E.H..$. >! 00007ff6`64a52c7b 01000048 8bd64889 4424508b cb488d44 ...H..H.D$P..H.D >! >! *--> Stack <--* >! 0000003f`3f7fea90 0000003f`3f7ff043 00000000`00000040 00000000`00000013 00000000`00000000 C..??...@....................... >! 0000003f`3f7feab0 0000003f`3f7fead0 0000003f`3f7feaf0 00000000`00000000 0000003f`3f7fea78 ...??......??...........x..??... >! 0000003f`3f7fead0 00007ff6`64a52c4b 0000003f`3f7fea90 00000000`00000291 00000007`00000013 K,.d.......??................... >! 0000003f`3f7feaf0 00000000`00000000 00000000`fffffffa 00000000`00000000 0000003f`3f7fed11 ...........................??... >! 0000003f`3f7feb10 42152f00`00000007 42152f56`42152f56 00009fbf`0010000f 0053002b`002b0033 ...../.BV/.BV/.B........3.+.+.S. >! 0000003f`3f7feb30 00000246`002b002b 00007ff6`65c7d3b2 0000003f`3f7febf0 0000003f`3f7feb70 +.+.F......e.......??...p..??... >! 0000003f`3f7feb50 0000003f`3f7fed28 00000000`00000000 00000000`00000000 ffffffff`fffffffe (..??........................... >! 0000003f`3f7feb70 0000003f`3f7feaf0 00000000`00000000 00000000`00000005 0000003f`3f7fea90 ...??......................??... >! 0000003f`3f7feb90 00000000`00000291 0000003f`3f7ff030 00007ff6`65e42990 00007ff6`65e42990 ........0..??....).e.....).e.... >! 0000003f`3f7febb0 00000000`00000291 0000003f`3f7fed11 0000003f`3f7fef50 00000000`00000000 ...........??...P..??........... >! 0000003f`3f7febd0 00000000`0000042d 00000000`00000000 0000019c`87f3f554 00007ff6`64a52c4b -...............T.......K,.d.... >! 0000003f`3f7febf0 00000000`0000027f 00000000`00000000 00000000`00000000 0002ffff`00009fbf ................................ >! 0000003f`3f7fec10 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................ >! 0000003f`3f7fec30 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................ >! 0000003f`3f7fec50 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................ >! 0000003f`3f7fec70 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................ >! 0000003f`3f7fec90 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................ >! 0000003f`3f7fecb0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................ >! 0000003f`3f7fecd0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................ >! 0000003f`3f7fecf0 00000004`00000004 00000004`00000004 00000000`3c83126f 00000000`00000000 ................o..<............ >! 0000003f`3f7fed10 00000000`3c832871 00000000`00000000 00000000`3c83126f 00000000`00000000 q(.<............o..<............ >! 0000003f`3f7fed30 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................ >! 0000003f`3f7fed50 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................ >! 0000003f`3f7fed70 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................ >! 0000003f`3f7fed90 0000019c`014c0000 00000000`00150000 0000019c`22340428 0000019c`22340000 ..L.............(.4"......4".... >! 0000003f`3f7fedb0 0000019c`2234f300 0000019c`86584560 00000000`00001110 00007ffa`6817c4bf ..4"....`EX................h.... >! 0000003f`3f7fedd0 00000000`000a000e 00000000`00001110 0000019c`9bed7210 00000000`00010000 .................r.............. >! 0000003f`3f7fedf0 00000000`00010000 0000019c`22340428 0000019c`00000000 0000019c`2234f300 ........(.4"..............4".... >! 0000003f`3f7fee10 00000001`00000061 0000019c`22340000 0000019c`22340428 00007ff6`00000010 a.........4"....(.4"............ >! 0000003f`3f7fee30 00000000`00001110 0000019c`22340ea0 00000000`00005570 00000000`00000000 ..........4"....pU.............. >! 0000003f`3f7fee50 00000000`000010c4 00000000`00000000 00000000`00000000 00000000`0000010d ................................ >! 0000003f`3f7fee70 00000000`000010d0 0000003f`3f7fef39 00000000`00000000 00000000`0013fef4 ........9..??................... >! >! *--> Error Logs <--* >! 21:10:07Z NULL REWARD TRACK: 0784B1E3-8C83-E111-809D-78E7D1936EF0 >! 21:10:12Z Texture missing mip chain: 0x011f2e >! 21:10:12Z Texture missing mip chain: 0x011f30 >! Crashed at 21:10:14Z >! >! *--> DirectX Device Info <--* >! VendorId = 0x10de >! DeviceId = 0x1e81 >! Version = 26.21.0014.4578 >! Description = NVIDIA GeForce RTX 2080 SUPER >! Compat = 0x00100000 >! VidMem = 0 MB Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted June 19, 2020 Share Posted June 19, 2020 Did you install a recent Win10 update? You could try rolling that back. Link to comment Share on other sites More sharing options...
paravia.4320 Posted June 19, 2020 Author Share Posted June 19, 2020 nope. I was forced to update Win10 to version 1903 on 4/10/2020 when I got the 2080 Super since it required it, but I have not updated the OS since that day. Link to comment Share on other sites More sharing options...
Ashantara.8731 Posted June 19, 2020 Share Posted June 19, 2020 > @"paravia.4320" said: > nope. I was forced to update Win10 to version 1903 on 4/10/2020 when I got the 2080 Super since it required it, but I have not updated the OS since that day. The current Windows 10 version is 1909, though... Plus, there has been a really bad update mid April: **KB4549951**. Remove that under all circumstances as it leads to fatal data corruption (including game files). Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted June 19, 2020 Share Posted June 19, 2020 I don't know much about reading the error reports; it says it's an Out Of Memory error. Why does it state you have zero VidMem? Is that video memory? Tried re-seating your video card? Link to comment Share on other sites More sharing options...
paravia.4320 Posted June 19, 2020 Author Share Posted June 19, 2020 After reseating the graphics card (no idea why it said out of memory), and obviously a hard shut down and restart (twice), it now works. fingers crossed that it keeps working :) thanks for the advice help. Oh, and I checked, and thankfully, that April update is not on my system. Thanks for the heads up regarding it though. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted June 19, 2020 Share Posted June 19, 2020 Glad to hear it worked out for you! :) Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now