Nonstop crashing

Einlanzer.1627 · September 3, 2020

This is my friend's log ; her client crashes her computer to the point that the game is virtually unplayable and it's a fairly recent phenomenon on that computer. Any help would be appreciated.

*--> Crash <--*

OOM: Heap, bytes=32864,

App: Gw2-64.exe

Pid: 7064

BaseAddr: 00007FF7FB730000

ProgramId: 101

Build: 98883

When: 2019-08-29T07:15:30Z 2019-08-29T02:15:30-05:00

Uptime: 1 days 6:10:32

Flags: 0

*--> System <--*

Name: b948a3b6

IpAddr: 192.168.1.20

Processors: 8 [GenuineIntel:6:12:3]

OSVersion: Windows 10.0 (64 bit)

*--> System Memory <--*

Physical: 334MB/12221MB 2%

Paged: 0MB/49085MB 0%

Virtual: 134166336MB/134217727MB 3%

Load: 97%

CommitTotal: 49085MB

CommitLimit: 49085MB

CommitPeak: 49085MB

SystemCache: 315MB

HandleCount: 39513

ProcessCount: 114

ThreadCount: 1056

*--> Process Memory <--*

Private: 47006MB

WorkingSet: 9753MB

PeakWorkingSet: 10915MB

PageFaults: 20533493

*--> Memory Category Usage (Inclusive) <--*

[Category] [size(MB)] [Count]

Root 1855.18 6207621

Programmer Data 1691.37 6039619

Engine 1272.57 5873547

Gr 1135.44 5850719

Gr Texture 1087.16 5833746

Game 290.95 156306

Content 214.31 55992

Model-Programmer 118.51 9006

Uncategorized 103.59 165738

Collections 87.00 804

Dictionary 86.79 307

Text 59.14 5820

Art Assets 53.73 1441

VRAM 51.35 8732

Composite Models 50.16 658

Character Models 50.16 658

Composite Tex Pool 42.82 148

Composite Tex 42.82 148

Gr Umbra 41.02 1502

I/O 27.53 481

Archive 26.23 42

VRAM - UI Textures 22.24 444

Audio 17.09 8946

Audio FMOD 12.66 8734

*--> Memory Category Usage (Exclusive) <--*

[Category] [size(MB)] [Count]

Gr Texture 1087.16 5833746

Content 214.31 55992

Model-Programmer 118.07 6800

Uncategorized 103.59 165738

Dictionary 86.79 307

Text 59.14 5820

Composite Tex Pool 42.82 148

Gr Umbra 41.02 1502

Archive 26.23 42

VRAM - UI Textures 22.24 444

Audio FMOD 12.66 8734

VRAM - DDI Shader 11.69 8234

Composite 11.52 1747

VRAM - Model Tex Uncat 10.33 17

Composite Packfile 7.29 117

Collide Havok 6.49 823

Frame 6.25 97

Game 4.99 31851

Audio 4.44 212

Debugging 4.00 2

Gr 3.03 123

VRAM - Composite Tex 2.75 7

VRAM - World Map Tex 2.19 16

Model Packfile Uncat 2.18 30

*--> DllList <--*

C:\Program Files\Guild Wars 2\Gw2-64.exe

C:\WINDOWS\SYSTEM32\ntdll.dll

C:\WINDOWS\System32\KERNEL32.DLL

C:\WINDOWS\System32\KERNELBASE.dll

C:\WINDOWS\System32\USER32.dll

C:\WINDOWS\System32\win32u.dll

C:\WINDOWS\System32\GDI32.dll

C:\WINDOWS\System32\gdi32full.dll

C:\WINDOWS\System32\msvcp_win.dll

C:\WINDOWS\System32\ucrtbase.dll

C:\WINDOWS\System32\ADVAPI32.dll

C:\WINDOWS\System32\msvcrt.dll

C:\WINDOWS\System32\sechost.dll

C:\WINDOWS\System32\RPCRT4.dll

C:\WINDOWS\System32\WS2_32.dll

C:\WINDOWS\System32\WINTRUST.dll

C:\WINDOWS\SYSTEM32\VERSION.dll

C:\WINDOWS\System32\MSASN1.dll

C:\WINDOWS\System32\CRYPT32.dll

C:\WINDOWS\SYSTEM32\WTSAPI32.dll

C:\WINDOWS\SYSTEM32\WINMM.dll

C:\WINDOWS\System32\PSAPI.DLL

C:\WINDOWS\System32\ole32.dll

C:\WINDOWS\System32\combase.dll

C:\WINDOWS\SYSTEM32\winmmbase.dll

C:\WINDOWS\System32\bcryptPrimitives.dll

C:\WINDOWS\System32\cfgmgr32.dll

C:\WINDOWS\System32\OLEAUT32.dll

C:\WINDOWS\System32\SHELL32.dll

C:\WINDOWS\System32\shcore.dll

C:\WINDOWS\System32\windows.storage.dll

C:\WINDOWS\System32\shlwapi.dll

C:\WINDOWS\System32\kernel.appcore.dll

C:\WINDOWS\System32\profapi.dll

C:\WINDOWS\System32\powrprof.dll

C:\WINDOWS\System32\FLTLIB.DLL

C:\WINDOWS\SYSTEM32\MSACM32.dll

C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.17134.950_none_2c28970c8afc4dae\gdiplus.dll

C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.17134.950_none_f953b71930945fe1\COMCTL32.dll

C:\WINDOWS\SYSTEM32\USP10.dll

C:\WINDOWS\SYSTEM32\MSIMG32.dll

C:\WINDOWS\SYSTEM32\Secur32.dll

C:\WINDOWS\SYSTEM32\CRYPTBASE.DLL

C:\WINDOWS\SYSTEM32\SSPICLI.DLL

C:\WINDOWS\System32\IMM32.DLL

C:\WINDOWS\SYSTEM32\dbghelp.dll

C:\WINDOWS\system32\uxtheme.dll

C:\WINDOWS\System32\imagehlp.dll

C:\WINDOWS\SYSTEM32\CRYPTSP.dll

C:\WINDOWS\system32\rsaenh.dll

C:\WINDOWS\SYSTEM32\bcrypt.dll

C:\WINDOWS\System32\clbcatq.dll

C:\WINDOWS\SYSTEM32\ntmarta.dll

C:\WINDOWS\System32\MSCTF.dll

C:\WINDOWS\system32\dwmapi.dll

C:\WINDOWS\system32\napinsp.dll

C:\WINDOWS\system32\pnrpnsp.dll

C:\WINDOWS\system32\NLAapi.dll

C:\WINDOWS\System32\mswsock.dll

C:\WINDOWS\SYSTEM32\DNSAPI.dll

C:\WINDOWS\System32\NSI.dll

C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL

C:\WINDOWS\System32\winrnr.dll

C:\WINDOWS\System32\fwpuclnt.dll

C:\Windows\System32\rasadhlp.dll

C:\WINDOWS\System32\TextInputFramework.dll

C:\WINDOWS\System32\CoreUIComponents.dll

C:\WINDOWS\System32\CoreMessaging.dll

C:\WINDOWS\SYSTEM32\wintypes.dll

C:\WINDOWS\SYSTEM32\WindowsCodecs.dll

C:\Program Files\Guild Wars 2\bin64\CoherentUI64.dll

C:\WINDOWS\SYSTEM32\d3d9.dll

C:\WINDOWS\SYSTEM32\gpapi.dll

C:\Windows\System32\cryptnet.dll

C:\WINDOWS\SYSTEM32\WINNSI.DLL

C:\WINDOWS\system32\apphelp.dll

C:\WINDOWS\SYSTEM32\DPAPI.dll

C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumdx.dll

C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvd3dumx.dll

C:\WINDOWS\SYSTEM32\nvapi64.dll

C:\WINDOWS\System32\SETUPAPI.dll

C:\WINDOWS\SYSTEM32\dxgi.dll

C:\WINDOWS\SYSTEM32\WINSTA.dll

C:\WINDOWS\SYSTEM32\dcomp.dll

C:\WINDOWS\System32\MMDevApi.dll

C:\WINDOWS\System32\PROPSYS.dll

C:\WINDOWS\System32\DEVOBJ.dll

C:\WINDOWS\SYSTEM32\wdmaud.drv

C:\WINDOWS\SYSTEM32\AVRT.dll

C:\WINDOWS\SYSTEM32\ksuser.dll

C:\WINDOWS\SYSTEM32\AUDIOSES.DLL

C:\WINDOWS\SYSTEM32\msacm32.drv

C:\WINDOWS\SYSTEM32\midimap.dll

C:\WINDOWS\SYSTEM32\mscms.dll

C:\WINDOWS\SYSTEM32\ColorAdapterClient.dll

C:\WINDOWS\SYSTEM32\USERENV.dll

C:\WINDOWS\SYSTEM32\icm32.dll

[DbgHelp.dll is C:\WINDOWS\SYSTEM32\dbghelp.dll]

[DbgHelp.dll version 10.0.17134.1 (64/32-bit compatible)]

*--> ClientContextThreadProc Thread 0x1724 <--*

*--> Trace <--*

Pc Rt : Args

00007ff7`fb8fcadb 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

*--> Thread registers <--*

rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000000

rdx=0000000000000000 rsi=000000a4777fea00 rdi=0000000000000005

rip=00007ff7fb8fcadb rsp=000000a4777fe460 rbp=0000000000000000

r8=0000000000000000 r9=0000000000000000 r10=0000000000000000

r11=0000000000000000 r12=0000000000000010 r13=0000000000000060

r14=0000000000000000 r15=000000000000000c

cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000206

*--> Code <--*

00007ff7`fb8fcabb 85c00f85 91000000 ff151f5b 3b014889 ...........[;.H.

00007ff7`fb8fcacb 05b019cb 01488d4c 2460ff15 5d583b01 .....H.L$`..]X;.

00007ff7`fb8fcadb 488b8424 58010000 4c8d05d6 de3c0148 H..$X...L....<.H

00007ff7`fb8fcaeb 89442440 4885ff48 8b8424f8 00000044 .D$@H..H..$....D

00007ff7`fb8fcafb 8bcd4889 4424484c 0f45c748 8b842400 ..H.D$HL.E.H..$.

00007ff7`fb8fcb0b 01000048 8bd64889 4424508b cb488d44 ...H..H.D$P..H.D

*--> Stack <--*

000000a4`777fe460 000000a4`777fea11 00000000`00000040 00000000`00000011 00000000`00000000 ...w....@.......................

000000a4`777fe480 000000a4`777fe4a0 000000a4`777fe4c0 00000000`00000000 000000a4`777fe448 ...w.......w............H..w....

000000a4`777fe4a0 00007ff7`fb8fcadb 000000a4`777fe460 00000000`00000000 00000007`00000011 ........`..w....................

000000a4`777fe4c0 00000000`00000000 00000000`fffffffc 00000000`00000000 000000a4`777fe6e3 ...........................w....

000000a4`777fe4e0 00000000`00000005 000001c1`bf3b4970 00009fbf`0010000f 0053002b`002b0033 ........pI;.............3.+.+.S.

000000a4`777fe500 00000246`002b002b 00000000`00000000 000001c1`c6505f20 000000a4`777fe678 +.+.F........... _P.....x..w....

000000a4`777fe520 00000000`00000808 000001c1`c6500150 000001c1`c6500150 ffffffff`fffffffe ........P.P.....P.P.............

000000a4`777fe540 000000a4`777fe4c0 00000000`00000000 00000000`00000005 000000a4`777fe460 ...w....................`..w....

000000a4`777fe560 00000000`00000000 000000a4`777fea00 00007ff7`fccc9658 00007ff7`fccc9658 ...........w....X.......X.......

000000a4`777fe580 00000000`00000000 000000a4`777fe6e3 000000a4`777fe920 00000000`00000010 ...........w.... ..w............

000000a4`777fe5a0 00000000`00000060 00000000`00000000 00000000`0000000c 00007ff7`fb8fcadb `...............................

000000a4`777fe5c0 00000000`0000027f 00000000`00000000 00000000`00000000 0000ffff`00009fbf ................................

000000a4`777fe5e0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

000000a4`777fe600 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

000000a4`777fe620 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

000000a4`777fe640 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

000000a4`777fe660 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

000000a4`777fe680 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

000000a4`777fe6a0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

000000a4`777fe6c0 00000000`41800000 00000000`00000000 00000000`00000000 00000000`00000000 ...A............................

000000a4`777fe6e0 00000000`42400000 00000000`00000000 00000000`43928000 00000000`00000000 ..@B...............C............

000000a4`777fe700 00000000`42000000 00000000`00000000 00000000`3f000000 00000000`00000000 ...B...............?............

000000a4`777fe720 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

000000a4`777fe740 00000000`3c23d70a 00000000`00000000 00000000`43928000 00000000`00000000 ..#<...............C............

000000a4`777fe760 00007ff7`fc5cc390 000001c1`bf3b4970 41c00000`00000000 42200000`42a40000 ..\.....pI;............A...B.. B

000000a4`777fe780 00000000`00000000 000001c1`c6500150 00000000`43b50000 00000000`00000000 ........P.P........C............

000000a4`777fe7a0 00000000`42200000 00000000`00000000 000000a4`777fe840 00007ff7`fc5cea9c .. B............@..w......\.....

000000a4`777fe7c0 000001c1`bd8dbc38 000000a4`777fe8d0 000000a4`777fe8d0 41900000`42180000 8..........w.......w.......B...A

000000a4`777fe7e0 000001c1`c82ca348 00007ff7`fb9546fd 000000a4`777fe8e8 000001c2`c80004cc H.,......F.........w............

000000a4`777fe800 00000000`00000000 00000000`00000000 00000000`00000001 00007ff7`fb954082 .........................@......

000000a4`777fe820 000001c1`c82ca348 00000000`00000064 000001c1`bd8dbc38 00000000`00000038 H.,.....d.......8.......8.......

000000a4`777fe840 00000000`00000001 000001c1`00000041 000001c3`cc160c2a 000000a4`777fe968 ........A.......*.......h..w....

*--> Error Logs <--*

esDims.x:512 highResDims.y512

m_dims.x:512 m_dims.y:512 highResDims.x:512 highResDims.y512

Couldn't find missile launch point for gadget '0xed79'.

m_dims.x:512 m_dims.y:512 highResDims.x:512 highResDims.y512

Couldn't find missile launch point for gadget '0xed79'.

m_dims.x:512 m_dims.y:512 highResDims.x:512 highResDims.y512

Couldn't find missile launch point for gadget '0xed79'.

m_dims.x:512 m_dims.y:512 highResDims.x:512 highResDims.y512

*--> DirectX Device Info <--*

VendorId = 0x10de

DeviceId = 0x1402

Version = 23.21.0013.8813

Description = NVIDIA GeForce GTX 950

Compat = 0x00100000

VidMem = 2048 MB

Inculpatus cedo.9234 · September 3, 2020

OutOfMemory error.

Your friend can contact the Tech CS Team via the 'Support' link above/below and 'Submit a Ticket' for assistance. (You can't do it for them.)

Good luck.

Einlanzer.1627 · September 12, 2020

She submitted a ticket and has not received a response yet. This appears to be a pretty common problem.

Meanwhile, I'm experiencing literally nothing but lag spikes and disconnects.

WTH is going on with this game?

Infusion.7149 · September 12, 2020

I'd also look into a DDU to have full removal of all graphics drivers as well as a repair install for the game client. There seems to be both AMD and Nvidia drivers on there, which can't be good.

Cramero.1792 · November 29, 2020

Did your friend repair her pc? Im having the same issue and I dont know what to do.

Ashantara.8731 · November 29, 2020

> @"Infusion.7149" said:

> I'd also look into a DDU to have full removal of all graphics drivers as well as a repair install for the game client. There seems to be both AMD and Nvidia drivers on there, which can't be good.

I agree. These look worrisome:

> @"Einlanzer.1627" said:

> C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.17134.950_none_2c28970c8afc4dae\gdiplus.dll

> C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumdx.dll

> C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvd3dumx.dll

> C:\WINDOWS\SYSTEM32\nvapi64.dll

They are both graphics drivers, it seems.

To remove all graphics drivers, use DDU (Display Driver Uninstaller) in Safe Mode: https://www.wagnardsoft.com/

You will have to run it twice to remove both types of drivers, AMD and nVidia.

Then reinstall the latest driver, but pick the correct one (either AMD or nVidia):

* https://www.nvidia.com/en-gb/geforce/drivers/

* https://www.amd.com/en/support

Ashantara.8731 · November 29, 2020

> @"Cramero.1792" said:

> Did your friend repair her pc? Im having the same issue and I dont know what to do.

Without further information, no one can help.

Carnius Magius.8091 · November 30, 2020

For trouble shooting purposes. Try using the built-in Intel graphics by moving your monitor cable to the motherboard's DVI or HDMI port(if you have one).

Carnius Magius.8091 · November 30, 2020

Uptime: 1 days 6:10:32 and nonstop crashing just don't look right. Have tried rebooting?

Inculpatus cedo.9234 · November 30, 2020

> @"Carnius Magius.8091" said:

> Uptime: 1 days 6:10:32 and nonstop crashing just don't look right. Have tried rebooting?

The crash is also over a year old.

Ashantara.8731 · November 30, 2020

> @"Ashantara.8731" said:

> > @"Cramero.1792" said:

> > Did your friend repair her pc? Im having the same issue and I dont know what to do.

>

> Without further information, no one can help.

Meaning: please provide us with your system specs (all hardware, OS) and details about the crash.

Carnius Magius.8091 · December 2, 2020

> @"Inculpatus cedo.9234" said:

> The crash is also over a year old.

A log from many OS builds ago. Just noticed that. This log is useless.

Nonstop crashing

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