Free Template Error

[The Ronin.4673]

Hello,

I buy the free template item in the store today, after click on it on my inventory, o got a crash error (i send the auto report), and the item didn't work

[Blude.6812]

Are you using an f2p account?? if so, I believe f2p accounts don't get the freebies.

[Danikat.8537]

> @"Blude.6812" said:

> Are you using an f2p account?? if so, I believe f2p accounts don't get the freebies.

 

This sounds like a different problem. Free accounts aren't able to claim the build template at all. Anyone who has one on their account should be able to use it (especially since I assume it's identical to the normal, paid version) and even if it's not working for some reason it definitely shouldn't be causing the game to crash.

[The Ronin.4673]

> @"Blude.6812" said:

> Are you using an f2p account?? if so, I believe f2p accounts don't get the freebies.

 

negative bro, i'm not f2p

[Ashantara.8731]

> @"The Ronin.4673" said:

> negative bro, i'm not f2p

 

Did you try to use it on a character that already has the maximum number of build loadouts, err, "templates"?

[The Ronin.4673]

@"Ashantara.8731" no, its my first extra template slot

 

[Ashantara.8731]

That's weird. I could apply mine without a problem.

 

Did you try delete the GW2 temp folders? Did you try a client repair?

[Inculpatus cedo.9234]

If the item was consumed, and you did not unlock another template, you will need to contact the CS Team via the 'Support' link above/below and 'Submit a Ticket' for assistance.

 

Good luck.