Matt.2367 Posted December 5, 2020 Share Posted December 5, 2020 I have two issues, the more concerning one currently is after windows performs an update, the game refuses to run. It says "A serious error has occurred that prevents the program from continuing to run." This is my crash log: >! *--> Crash <--* >! Exception: c0000005 >! Memory at address ffffffff`ffffffff could not be read >! App: Gw2-64.exe >! Pid: 19264 >! BaseAddr: 00007FF7B2120000 >! ProgramId: 101 >! Build: 109065 >! Module: d3d9.dll >! When: 2020-12-05T02:01:50Z 2020-12-04T20:01:50-06:00 >! Uptime: 0 days 0:00:13 >! Flags: 0 >! DumpFile: Crash.dmp >! >! *--> System <--* >! Name: b2d60933 >! IpAddr: 10.0.0.195 >! Processors: 16 [AuthenticAMD:15:1:0] >! OSVersion: Windows 10.0 (64 bit) >! >! *--> System Memory <--* >! Physical: 7983MB/16304MB 48% >! Paged: 8642MB/21168MB 40% >! Virtual: 134211746MB/134217727MB 3% >! Load: 51% >! CommitTotal: 12525MB >! CommitLimit: 21168MB >! CommitPeak: 18737MB >! SystemCache: 7817MB >! HandleCount: 201976 >! ProcessCount: 240 >! ThreadCount: 3505 >! >! *--> Process Memory <--* >! Private: 1574MB >! WorkingSet: 1294MB >! PeakWorkingSet: 1294MB >! PageFaults: 947949 >! >! *--> Memory Category Usage (Inclusive) <--* >! [Category] [size(MB)] [Count] >! Root 843.86 305456 >! Programmer Data 559.08 163754 >! Game 257.70 131709 >! VRAM 254.94 13832 >! Uncategorized 243.51 140166 >! Content 232.95 30002 >! Engine 180.11 27033 >! Model-Programmer 163.13 9652 >! Model Granny 162.58 5967 >! VRAM - Gr Postproc 147.39 22 >! Collections 86.55 1140 >! Dictionary 86.36 700 >! Art Assets 34.83 781 >! VRAM - Composite Tex 32.98 41 >! Composite Models 30.74 469 >! Character Models 30.74 469 >! VRAM - DirectX Geo Buffers 30.56 1520 >! I/O 29.86 537 >! Archive 28.56 38 >! Composite Tex 26.51 63 >! Composite Tex Pool 26.51 63 >! VRAM - DDI Shader 17.88 12117 >! VRAM - Cinema Tex 14.33 53 >! Composite 12.91 1971 >! >! *--> Memory Category Usage (Exclusive) <--* >! [Category] [size(MB)] [Count] >! Uncategorized 243.51 140166 >! Content 232.95 30002 >! Model Granny 162.58 5967 >! VRAM - Gr Postproc 147.39 22 >! Dictionary 86.36 700 >! VRAM - Composite Tex 32.98 41 >! VRAM - DirectX Geo Buffers 30.56 1520 >! Archive 28.56 38 >! Composite Tex Pool 26.51 63 >! VRAM - DDI Shader 17.88 12117 >! VRAM - Cinema Tex 14.33 53 >! Composite 12.91 1971 >! Audio FMOD 8.23 789 >! Collide Havok 6.45 755 >! Text 5.45 398 >! Game 5.30 33780 >! Composite Packfile 4.19 93 >! Debugging 4.00 2 >! Gr Material 3.39 13031 >! VRAM - Gr Texture 3.22 14 >! Gr 3.02 88 >! Anim Import Packfile 2.78 3 >! VRAM - UI Textures 2.25 44 >! VRAM - Composite Geo 1.81 7 >! >! *--> DllList <--* >! 00007FF7B2120000 - C:\Guild Wars 2\Gw2-64.exe >! 00007FFEFF450000 - C:\WINDOWS\SYSTEM32\ntdll.dll >! 00007FFEFDED0000 - C:\WINDOWS\System32\KERNEL32.DLL >! 00007FFEFCDF0000 - C:\WINDOWS\System32\KERNELBASE.dll >! 00007FFEFE6F0000 - C:\WINDOWS\System32\USER32.dll >! 00007FFEFD300000 - C:\WINDOWS\System32\win32u.dll >! 00007FFEFF010000 - C:\WINDOWS\System32\GDI32.dll >! 00007FFEFD190000 - C:\WINDOWS\System32\gdi32full.dll >! 00007FFEFD0C0000 - C:\WINDOWS\System32\msvcp_win.dll >! 00007FFEFCCF0000 - C:\WINDOWS\System32\ucrtbase.dll >! 00007FFEFEB50000 - C:\WINDOWS\System32\ADVAPI32.dll >! 00007FFEFE400000 - C:\WINDOWS\System32\msvcrt.dll >! 00007FFEFEF70000 - C:\WINDOWS\System32\sechost.dll >! 00007FFEFF1F0000 - C:\WINDOWS\System32\RPCRT4.dll >! 00007FFEFD640000 - C:\WINDOWS\System32\WS2_32.dll >! 00007FFEFD2A0000 - C:\WINDOWS\System32\WINTRUST.dll >! 00007FFEFE890000 - C:\WINDOWS\System32\PSAPI.DLL >! 00007FFEF78C0000 - C:\WINDOWS\SYSTEM32\VERSION.dll >! 00007FFEF8770000 - C:\WINDOWS\SYSTEM32\WTSAPI32.dll >! 00007FFEFD4B0000 - C:\WINDOWS\System32\ole32.dll >! 00007FFEF2C20000 - C:\WINDOWS\SYSTEM32\WINMM.dll >! 00007FFEFEC00000 - C:\WINDOWS\System32\combase.dll >! 00007FFEFD6B0000 - C:\WINDOWS\System32\OLEAUT32.dll >! 00007FFEFD780000 - C:\WINDOWS\System32\SHELL32.dll >! 00007FFED3620000 - C:\WINDOWS\SYSTEM32\MSACM32.dll >! 00007FFEFCB90000 - C:\WINDOWS\System32\CRYPT32.dll >! 00007FFEDEA60000 - C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.19041.630_none_fae7a41d761b04f0\gdiplus.dll >! 00007FFEE2520000 - C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.19041.488_none_4238de57f6b64d28\COMCTL32.dll >! 00007FFEF2810000 - C:\WINDOWS\SYSTEM32\winmmbase.dll >! 00007FFEF8B70000 - C:\WINDOWS\SYSTEM32\MSIMG32.dll >! 00007FFEF5430000 - C:\WINDOWS\SYSTEM32\Secur32.dll >! 00007FFEF8550000 - C:\WINDOWS\SYSTEM32\USP10.dll >! 00007FFEFC570000 - C:\WINDOWS\SYSTEM32\CRYPTBASE.DLL >! 00007FFEFCA70000 - C:\WINDOWS\SYSTEM32\SSPICLI.DLL >! 00007FFEFF3E0000 - C:\WINDOWS\System32\IMM32.DLL >! 00007FFEFC780000 - C:\WINDOWS\SYSTEM32\MSASN1.dll >! 00007FFEFD330000 - C:\WINDOWS\System32\bcryptPrimitives.dll >! 00007FFEF7250000 - C:\WINDOWS\SYSTEM32\dbghelp.dll >! 00007FFEFAD00000 - C:\WINDOWS\SYSTEM32\windows.storage.dll >! 00007FFEFC600000 - C:\WINDOWS\SYSTEM32\Wldp.dll >! 00007FFEFF320000 - C:\WINDOWS\System32\SHCORE.dll >! 00007FFEFE9B0000 - C:\WINDOWS\System32\shlwapi.dll >! 00007FFEFCAC0000 - C:\WINDOWS\SYSTEM32\profapi.dll >! 00007FFEFAB00000 - C:\WINDOWS\SYSTEM32\kernel.appcore.dll >! 00007FFEFD160000 - C:\WINDOWS\System32\bcrypt.dll >! 00007FFEFA640000 - C:\WINDOWS\system32\uxtheme.dll >! 00007FFEF7880000 - C:\WINDOWS\SYSTEM32\cryptnet.dll >! 00007FFEFE6D0000 - C:\WINDOWS\System32\imagehlp.dll >! 00007FFEFC550000 - C:\WINDOWS\SYSTEM32\CRYPTSP.dll >! 00007FFEFBCA0000 - C:\WINDOWS\system32\rsaenh.dll >! 00007FFEEB720000 - C:\WINDOWS\SYSTEM32\dxcore.dll >! 00007FFEFD460000 - C:\WINDOWS\System32\cfgmgr32.dll >! 00007FFEFB4B0000 - C:\WINDOWS\SYSTEM32\gpapi.dll >! 0000000180000000 - C:\Program Files (x86)\RivaTuner Statistics Server\RTSSHooks64.dll >! 00007FFEFE5C0000 - C:\WINDOWS\System32\clbcatq.dll >! 00007FFEFB8D0000 - C:\WINDOWS\SYSTEM32\ntmarta.dll >! 00007FFEEB490000 - C:\WINDOWS\system32\napinsp.dll >! 00007FFEEB470000 - C:\WINDOWS\system32\pnrpnsp.dll >! 00007FFEEB450000 - C:\WINDOWS\system32\wshbth.dll >! 00007FFEF8330000 - C:\WINDOWS\system32\NLAapi.dll >! 00007FFEFC020000 - C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL >! 00007FFEFC380000 - C:\WINDOWS\System32\mswsock.dll >! 00007FFEFC070000 - C:\WINDOWS\SYSTEM32\DNSAPI.dll >! 00007FFEFEF60000 - C:\WINDOWS\System32\NSI.dll >! 00007FFEEB430000 - C:\WINDOWS\System32\winrnr.dll >! 00007FFEF5250000 - C:\WINDOWS\System32\fwpuclnt.dll >! 00007FFEF6BB0000 - C:\Windows\System32\rasadhlp.dll >! 00007FFEFE4A0000 - C:\WINDOWS\System32\msctf.dll >! 00007FFEEEAF0000 - C:\WINDOWS\SYSTEM32\textinputframework.dll >! 00007FFEF9BA0000 - C:\WINDOWS\System32\CoreUIComponents.dll >! 00007FFEFA2C0000 - C:\WINDOWS\System32\CoreMessaging.dll >! 00007FFEF9850000 - C:\WINDOWS\SYSTEM32\wintypes.dll >! 00007FFEEE440000 - C:\WINDOWS\SYSTEM32\WindowsCodecs.dll >! 00007FFEE61E0000 - C:\WINDOWS\SYSTEM32\TextShaping.dll >! 00007FFEE1680000 - C:\Guild Wars 2\bin64\CoherentUI64.dll >! 00007FFEF5F10000 - C:\WINDOWS\SYSTEM32\d3d9.dll >! 00007FFEFA810000 - C:\WINDOWS\SYSTEM32\dwmapi.dll >! 00007FFEF82A0000 - C:\WINDOWS\SYSTEM32\WINNSI.DLL >! 00007FFEF6550000 - C:\WINDOWS\SYSTEM32\WINHTTP.dll >! 00007FFEF8280000 - C:\WINDOWS\SYSTEM32\dhcpcsvc6.DLL >! 00007FFEF8250000 - C:\WINDOWS\SYSTEM32\dhcpcsvc.DLL >! 00007FFEF5330000 - C:\WINDOWS\SYSTEM32\webio.dll >! 00007FFEFBCE0000 - C:\WINDOWS\SYSTEM32\DPAPI.dll >! 00007FFEEB9B0000 - C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ba8c9c14f3d320cb\nvldumdx.dll >! 00007FFE8A350000 - C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ba8c9c14f3d320cb\nvd3dumx.dll >! 00007FFEE4030000 - C:\WINDOWS\SYSTEM32\nvapi64.dll >! 00007FFEFDF90000 - C:\WINDOWS\System32\SETUPAPI.DLL >! 00007FFEFB4E0000 - C:\WINDOWS\SYSTEM32\dxgi.dll >! 00007FFEFB940000 - C:\WINDOWS\SYSTEM32\WINSTA.dll >! 00007FFEFC190000 - C:\WINDOWS\SYSTEM32\powrprof.dll >! 00007FFEFC000000 - C:\WINDOWS\SYSTEM32\UMPDC.dll >! 00007FFEF7DE0000 - C:\WINDOWS\System32\MMDevApi.dll >! 00007FFEFC940000 - C:\WINDOWS\System32\DEVOBJ.dll >! 00007FFED15B0000 - C:\WINDOWS\SYSTEM32\wdmaud.drv >! 00007FFEEE1D0000 - C:\WINDOWS\SYSTEM32\ksuser.dll >! 00007FFEF2800000 - C:\WINDOWS\SYSTEM32\AVRT.dll >! 00007FFEF7E70000 - C:\WINDOWS\SYSTEM32\AUDIOSES.DLL >! 00007FFEEB3D0000 - C:\WINDOWS\SYSTEM32\msacm32.drv >! 00007FFEE6EA0000 - C:\WINDOWS\SYSTEM32\midimap.dll >! 00007FFEFA720000 - C:\WINDOWS\SYSTEM32\resourcepolicyclient.dll >! 00007FFEEE200000 - C:\WINDOWS\SYSTEM32\mscms.dll >! 00007FFEEE1E0000 - C:\WINDOWS\SYSTEM32\ColorAdapterClient.dll >! 00007FFEFCA40000 - C:\WINDOWS\SYSTEM32\USERENV.dll >! 00007FFEF1450000 - C:\WINDOWS\SYSTEM32\icm32.dll >! >! [DbgHelp.dll is C:\WINDOWS\SYSTEM32\dbghelp.dll] >! [DbgHelp.dll version 10.0.19041.488 (64/32-bit compatible)] >! >! *--> Thread 0x4eb0 <--* >! >! *--> Trace <--* >! Pc Rt : Args >! 00007ffe`f5f1d855 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 >! 00007ffe`f5f1eb24 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 >! 00007ff7`b2342cdd 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 >! 00007ff7`b22f5943 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 >! 00007ff7`b22f608d 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 >! 00007ff7`b22f6e7e 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 >! 00007ff7`b22aa3c1 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 >! 00007ff7`b243af81 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 >! 00007ffe`fdee7034 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 >! 00007ffe`ff49cec1 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 >! >! *--> Thread registers <--* >! rax=0000000000000000 rbx=b684a837bc36ff90 rcx=b684a837bc36ff90 >! rdx=00000212e36ef320 rsi=00000212f82f0540 rdi=0000005c91bff660 >! rip=00007ffef5f1d855 rsp=0000005c91bff530 rbp=b684a837bc370000 >! r8=0000005c91bff730 r9=0000000000000000 r10=00000212e36ef320 >! r11=0000000000000000 r12=000000008876086c r13=0000000000000000 >! r14=00000212f82f14a0 r15=0000000000000000 >! cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010206 >! >! rdx-32 00000212E36EF300 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000020 >! rdx +0 00000212E36EF320 00000212`e36f3940 00000212`80296d60 00000001`fffffffa 00000000`00004eb0 >! rdx+32 00000212E36EF340 ffffffff`ffffffff 00000000`020007c5 00004894`00000001 00000212`e36ef320 >! r8-32 0000005C91BFF710 00000001`00000015 00000000`00000001 00000000`00000000 00000438`00000780 >! r8 +0 0000005C91BFF730 00000001`00000015 00000000`00000001 00000000`00000000 00000438`00000780 >! r8+32 0000005C91BFF750 00000000`00000000 00000212`fb5e0230 0000005c`91bff838 00000000`00000000 >! >! *--> Code <--* >! 00007ffe`f5f1d835 5c244048 83c4305f c3ccbb6c 087688eb \$@H..0_...l.v.. >! 00007ffe`f5f1d845 dccccccc cccccc40 534883ec 20488bd9 .......@SH.. H.. >! 00007ffe`f5f1d855 488b0983 79280075 27837b08 00750748 H...y(.u'.{..u.H >! 00007ffe`f5f1d865 83c4205b c3cc488b 03488b48 30488b01 .. [..H..H.H0H.. >! 00007ffe`f5f1d875 488b4010 4883c420 5b48ff25 a3a51400 H.@.H.. [H.%.... >! 00007ffe`f5f1d885 48ff151c 9c14000f 1f440000 ebcbcccc H........D...... >! >! *--> Stack <--* >! 0000005c`91bff530 00000000`00000000 00007ffe`f60486f6 0000b6d8`39884937 00007ffe`00000000 ................7I.9............ >! 0000005c`91bff550 00000212`f82f0540 00007ffe`f5f1eb24 00000212`f82f0540 00000212`f82f0540 @./.....$.......@./.....@./..... >! 0000005c`91bff570 0000005c`91bff660 00000212`e36ef320 0000b6d8`39884977 00000212`00000002 `...\... .n.....wI.9............ >! 0000005c`91bff590 00000000`00000004 00007ffe`f5f49b93 00000003`d7e1bd00 00007ffe`00000015 ................................ >! 0000005c`91bff5b0 00000003`00000015 00000212`d7e1bde0 00000000`00000002 00000004`08000001 ................................ >! 0000005c`91bff5d0 00000002`00000002 00000438`00000780 00000212`8042bfc0 00007ffe`f5f8ab45 ............8.....B.....E....... >! 0000005c`91bff5f0 00000212`e36ef328 00000212`00000000 00000000`00000001 00000212`e36ef320 (.n..................... .n..... >! 0000005c`91bff610 00000000`00000004 00000212`e36ef320 00007ffe`f60c44c4 00000212`8042bfc0 ........ .n......D........B..... >! 0000005c`91bff630 00000000`00000002 00007ffe`f602baef 00000212`fca69340 00000212`e36ef320 ................@....... .n..... >! 0000005c`91bff650 00000212`f23f9ac0 00000000`00000004 00000004`00000000 00000002`00000000 ..?............................. >! 0000005c`91bff670 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................ >! 0000005c`91bff690 00000000`00000000 00000000`00000000 00000000`44870000 00000000`00000000 ...................D............ >! 0000005c`91bff6b0 00000000`00000000 00000000`00000000 0000005c`91bff798 00007ffe`f5f1d88c ....................\........... >! 0000005c`91bff6d0 00000212`e2ee7900 00007ffe`f5f1d88c 0000005c`91bff730 00000000`00000780 .y..............0...\........... >! 0000005c`91bff6f0 0000005c`91bff730 00000000`00000000 00000000`00000000 00007ffe`f5f1d6ce 0...\........................... >! 0000005c`91bff710 00000001`00000015 00000000`00000001 00000000`00000000 00000438`00000780 ............................8... >! 0000005c`91bff730 00000001`00000015 00000000`00000001 00000000`00000000 00000438`00000780 ............................8... >! 0000005c`91bff750 00000000`00000000 00000212`fb5e0230 0000005c`91bff838 00000000`00000000 ........0.^.....8...\........... >! 0000005c`91bff770 00000001`00000015 00000004`08000001 00000000`00000000 00000438`00000780 ............................8... >! 0000005c`91bff790 0000b6d8`39884957 00007ffe`f5f1a073 00000000`00000000 00000000`00000000 WI.9....s....................... >! 0000005c`91bff7b0 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................ >! 0000005c`91bff7d0 00000212`d4c32674 00000212`d8cf04f0 0000005c`91bff839 00007ff7`b2342cdd t&..............9...\....,4..... >! 0000005c`91bff7f0 00000212`d8cf04f0 0000005c`91bff839 00000212`d4c32674 00007ff7`b2344db7 ........9...\...t&.......M4..... >! 0000005c`91bff810 00000000`00000000 0000005c`00000000 0000005c`91bff838 00000212`d8cf04f0 ............\...8...\........... >! 0000005c`91bff830 00000003`00000003 00000212`f82f0540 00000212`f82f14a0 00000438`00000780 ........@./......./.........8... >! 0000005c`91bff850 00000438`00000780 00000000`00000000 00000000`00000000 00007ff7`b2352f62 ....8...................b/5..... >! 0000005c`91bff870 00000000`00000000 0000be8d`47f55d3f 00000000`00000000 00000212`d4c32674 ........?].G............t&...... >! 0000005c`91bff890 00000000`00000000 00007ff7`b22f5943 00000000`00000000 00007ff7`b36eaa40 ........CY/.............@.n..... >! 0000005c`91bff8b0 00000000`00000000 0000005c`91bff920 0000021c`c2f8e643 00000000`00000000 ........ ...\...C............... >! 0000005c`91bff8d0 00000000`00000000 00000212`e30dec18 00000000`00000000 00007ff7`b22f608d .........................`/..... >! 0000005c`91bff8f0 00000212`d44ec2a0 00000000`00000018 00000000`00000000 00000212`d4c32674 ..N.....................t&...... >! 0000005c`91bff910 00000000`00000002 00007ff7`b22f6e7e 00000212`00000018 00000212`d44ec2a0 ........~n/...............N..... >! >! *--> Error Logs <--* >! 02:01:46Z More than one view in the "ui_LoadingInfo" addon have the id ""; ids must be unique. >! Crashed at 02:01:50Z >! >! *--> DirectX Device Info <--* >! VendorId = 0x10de >! DeviceId = 0x13c0 >! Version = 27.21.0014.5206 >! Description = NVIDIA GeForce GTX 980 >! Compat = 0x00100000 >! VidMem = 0 MB This is an image of what I get: https://cdn.discordapp.com/attachments/274679522887073792/784595854781710367/unknown.png My second issue is that whenever I'm playing the game, primarily in WvW, I get a very occasional black screen and it'll spazz out before coming back, although sometimes my secondary monitor on my set up won't come back on until the game eventually soft crashes again. Sometimes its very frequent, other times its spaced out. It's random and there's no clear cause to the problem. Occasionally it has even permanently lowered my system volume until I restarted my pc. My specs are as followed: AMD Ryzen 3700X (No overclock) GTX 980 (No overclock) 16gb DDR4 Ram running at 3000mhz CL15 Windows 10 Pro 64 Bit Asus TUF WiFi X570 Motherboard My temperatures don't spike, although my ram usage while running the game alone can spike to 60% usage or more. Yes, I am running on a wired connection. I have reinstalled the game many times, graphic drivers, everything short of a full windows reinstall. I'm running the game off of a NVME drive. Every other game works fine on this system with appropriate settings, this one does not seem to want to. Any and all help and or suggestions appreciated. I have dumped money into this game and I would hate to stop playing it because of these issues that seem to have no fix. Link to comment Share on other sites More sharing options...
Healix.5819 Posted December 5, 2020 Share Posted December 5, 2020 > @"Matt.2367" said: > 0000000180000000 - C:\Program Files (x86)\RivaTuner Statistics Server\RTSSHooks64.dll Disable this. RivaTuner commonly causes this problem due to being outdated / caching. > My second issue is that whenever I'm playing the game, primarily in WvW, I get a very occasional black screen and it'll spazz out before coming back, although sometimes my secondary monitor on my set up won't come back on until the game eventually soft crashes again. This is your GPU / drivers crashing and recovering. First, confirm it's still a problem without RivaTuner. When installing your GPU drivers, you want to clean install them and try different versions. Also update your motherboard's BIOS and run through any other system updates. The GPU could be starting to fail, in which case you could try a slight underclock to make it more stable. Link to comment Share on other sites More sharing options...
Matt.2367 Posted December 6, 2020 Author Share Posted December 6, 2020 > @"Healix.5819" said: > > @"Matt.2367" said: > > 0000000180000000 - C:\Program Files (x86)\RivaTuner Statistics Server\RTSSHooks64.dll > > Disable this. RivaTuner commonly causes this problem due to being outdated / caching. > > > My second issue is that whenever I'm playing the game, primarily in WvW, I get a very occasional black screen and it'll spazz out before coming back, although sometimes my secondary monitor on my set up won't come back on until the game eventually soft crashes again. > > This is your GPU / drivers crashing and recovering. First, confirm it's still a problem without RivaTuner. When installing your GPU drivers, you want to clean install them and try different versions. Also update your motherboard's BIOS and run through any other system updates. The GPU could be starting to fail, in which case you could try a slight underclock to make it more stable. Thank you, so far uninstalling Riva tuner at least lets me start the game! I will do an extended test in WvW tonight and let you know if it also solved that issue. If not, I will go for a clean reinstall and a gpu underclock to see if that helps with anything. Will update soon, thank you so much. Link to comment Share on other sites More sharing options...
Matt.2367 Posted December 7, 2020 Author Share Posted December 7, 2020 > @"Healix.5819" said: > > This is your GPU / drivers crashing and recovering. First, confirm it's still a problem without RivaTuner. When installing your GPU drivers, you want to clean install them and try different versions. Also update your motherboard's BIOS and run through any other system updates. The GPU could be starting to fail, in which case you could try a slight underclock to make it more stable. Ok, can confirm now after trying both of these things, the second issue is still not resolved :/ Link to comment Share on other sites More sharing options...
Ashantara.8731 Posted December 7, 2020 Share Posted December 7, 2020 > @"Matt.2367" said: > Ok, can confirm now after trying both of these things, the second issue is still not resolved :/ How is your RAM's high usage percentage a problem? It is _good_ that your OS assigns most of the data it's working with to your RAM rather than to your virtual memory (which uses your SSD/HDD and constantly reads and writes, resulting in heavy wear of the drive and a much slower processing). Link to comment Share on other sites More sharing options...
Matt.2367 Posted December 8, 2020 Author Share Posted December 8, 2020 > @"Ashantara.8731" said: > > @"Matt.2367" said: > > Ok, can confirm now after trying both of these things, the second issue is still not resolved :/ > > How is your RAM's high usage percentage a problem? > > It is _good_ that your OS assigns most of the data it's working with to your RAM rather than to your virtual memory (which uses your SSD/HDD and constantly reads and writes, resulting in heavy wear of the drive and a much slower processing). Never said my ram usage was a problem, just that it seems high given that it's guild wars, not exactly the most ram hungry game on the planet, or at least it shouldn't be. I doubt its a problem anyways because its not like my ram usage is excessive. It really does seem to boil down to a driver conflict with my gpu but I'm not sure what else to try. I'm on a pretty old card so driver updates aren't very frequent and I've tried numerous drivers after clean installs but still the issue persists. I'm not sure what else to try at this point. Link to comment Share on other sites More sharing options...
Ashantara.8731 Posted December 8, 2020 Share Posted December 8, 2020 > @"Matt.2367" said: > Never said my ram usage was a problem [...] > > @"Matt.2367" said: > I have two issues, [...] > My second issue is that whenever I'm playing the game, primarily in WvW, I get a very occasional black screen and it'll spazz out before coming back Yes, my bad. I thought the RAM usage was your second issue. Sorry. :) Since you seem certain that it is not an overheating issue, have you tried playing around with your overclocking and hyper-threading settings in BIOS? Perhaps something is askew. Also, have you updated your Windows before the problem started to occur? Perhaps an update is causing the problem, so you could try to go back to a former build to test this, unless you have no backup to test it with (in which case I recommend creating one frequently in the future). You can google the KBs that you installed recently and see if one is known to be faulty, then uninstall that one. Link to comment Share on other sites More sharing options...
Matt.2367 Posted December 9, 2020 Author Share Posted December 9, 2020 > @"Ashantara.8731" said: > Yes, my bad. I thought the RAM usage was your second issue. Sorry. :) > > Since you seem certain that it is not an overheating issue, have you tried playing around with your overclocking and hyper-threading settings in BIOS? Perhaps something is askew. > > Also, have you updated your Windows before the problem started to occur? Perhaps an update is causing the problem, so you could try to go back to a former build to test this, unless you have no backup to test it with (in which case I recommend creating one frequently in the future). You can google the KBs that you installed recently and see if one is known to be faulty, then uninstall that one. I have run the entire system on stock to no avail sadly. My first issue regarding windows updates has been resolved by uninstalling an outdated version of Rivatuner, so it seems like the two issues weren't related to begin with. I'm pretty sure the intermittent black screen issue isn't at all related to windows updates given how this particular issue has been recurring for months and the instant it started to happen, reverting the latest windows update was one of the first things I tried. Sadly no results so I've been staying up to date on them seeing as how it seems to make no difference what version of windows I run. Link to comment Share on other sites More sharing options...
Ashantara.8731 Posted December 9, 2020 Share Posted December 9, 2020 > @"Matt.2367" said: > I'm pretty sure the intermittent black screen issue isn't at all related to windows updates given how this particular issue has been recurring for months and the instant it started to happen, reverting the latest windows update was one of the first things I tried. Sadly no results so I've been staying up to date on them seeing as how it seems to make no difference what version of windows I run. I don't want to worry you, but it could be a broken motherboard. Have you tried a different PCIe slot for your graphics card? Link to comment Share on other sites More sharing options...
Matt.2367 Posted December 9, 2020 Author Share Posted December 9, 2020 > @"Ashantara.8731" said: > > @"Matt.2367" said: > > I'm pretty sure the intermittent black screen issue isn't at all related to windows updates given how this particular issue has been recurring for months and the instant it started to happen, reverting the latest windows update was one of the first things I tried. Sadly no results so I've been staying up to date on them seeing as how it seems to make no difference what version of windows I run. > > I don't want to worry you, but it could be a broken motherboard. Have you tried a different PCIe slot for your graphics card? I haven't, no. It does seem very unlikely given that other games can run for extended periods of time with no issues but I guess that could be possible. Link to comment Share on other sites More sharing options...
Ashantara.8731 Posted December 9, 2020 Share Posted December 9, 2020 > @"Matt.2367" said: > I haven't, no. It does seem very unlikely given that other games can run for extended periods of time with no issues but I guess that could be possible. I've posted other suggestions on one of the other threads tonight (there are so many by now, it's hard to keep track). Link to comment Share on other sites More sharing options...
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