Ayakaru.6583 Posted January 20, 2021 Share Posted January 20, 2021 Whenever I press accept to buy gems, I get a message along the line of "unfortunately an error occured" (I can't read the rest of it, the message blinks and disapears). It's online banking. Paypall is also down. I hope the mordrem alpha isn't gone before it's fixed.. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted January 20, 2021 Share Posted January 20, 2021 You can contact the Billing CS Team for assistance via the 'Support' link above/below. Good luck. Link to comment Share on other sites More sharing options...
Thomas.2564 Posted January 21, 2021 Share Posted January 21, 2021 Im having the same problem! Please get it fixed. Link to comment Share on other sites More sharing options...
Lucio.4190 Posted January 21, 2021 Share Posted January 21, 2021 Same here when selecting the Credit Card. Yesterday it worked using Paypal. Link to comment Share on other sites More sharing options...
Ayakaru.6583 Posted January 21, 2021 Author Share Posted January 21, 2021 update: it started working again this morning (online banking option, at least) Link to comment Share on other sites More sharing options...
Fsearlon.1082 Posted January 24, 2021 Share Posted January 24, 2021 Same issue here, can't buy neither with paypal nor with credit card Link to comment Share on other sites More sharing options...
BioHazard.5847 Posted February 10, 2021 Share Posted February 10, 2021 Its not working, tried visa and Revolut. In GW2 appear a warning, "u have 2 accept in revolut". Revolut app ask me if i accept purchase (its a sign that all goes wheel in transaction communication), i say **yes**. In GW2 an error appears: **"unfortunately an error occured"** and no gems, and money still in my account. Arena net does not want to get payed ??? Link to comment Share on other sites More sharing options...
TheThief.8475 Posted February 10, 2021 Share Posted February 10, 2021 For some minutes i could not buy gems (conversion page had no buttons working) after some time buttons were funcional again, i bought gems with gold : 150 gold payed 0 gems reiceived what the fuck Link to comment Share on other sites More sharing options...
Zorrander.3674 Posted February 11, 2021 Share Posted February 11, 2021 glad i found this thread as i have been having the same problem today. wont let me buy with paypal or using a credit card. Link to comment Share on other sites More sharing options...
acrux.4728 Posted February 22, 2021 Share Posted February 22, 2021 This is an ongoing issue. I've just tried it with three different cards (mastercard & visa) as well as PayPal and paysafecard with different addresses and amounts. When I click on the confirm button, I'm just put back on the "Get more gems"-page and this error pops up for almost a second:  I've tried to follow [these steps](https://help.guildwars2.com/hc/en-us/articles/115016021188-Problems-When-Purchasing-Gems) without success. Looks like their gateway to the payment service provider [DigitalRiver](https://www.digitalriver.com/) is regularly broken and only fixed some hours later. Link to comment Share on other sites More sharing options...
Joote.4081 Posted February 28, 2021 Share Posted February 28, 2021 Same. Went on this morning to buy gems and got kicked back on 2 cards. It was working fine a few days ago. They don't want our money. Link to comment Share on other sites More sharing options...
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