DirectX Error

[kaehlys.1074]

I last logged in and played GW on Sunday evening. On Monday I installed the latest Creators Fall update for Windows 10. On Tuesday GW patched successfully and while I can log in I can't play. As soon as the client launches after I press 'Play' I get a DirectX error: Error: “Unable to initialize 3D output. Please verify that you have installed DirectX 9 and an updated video driver. "

I updated my video driver and made sure Windows was fully patched. I've rebooted my PC. I've checked DirectX 9 is fully updated. I've turned off every overlay I'm aware of (Discord, Steam, Windows game bar). I turned on GPU scaling. I tried compatibility options. Nothing has worked. Any suggestions please?

[kyudo.6238]

i have the same problem ! since latest patch

Update: i tried reinstalling direct X and updating my game with no luck however i just restarted my computer and it worked lol!

 

[EKAN.4051]

Think its the same as manny others, its 1709 update to windows 10 and something to do with direct X. My game jusst crashes as soon I hit start....all that start happens after the win update.

[EKAN.4051]

> @"kyudo.6238" said:

> i have the same problem ! since latest patch

> Update: i tried reinstalling direct X and updating my game with no luck however i just restarted my computer and it worked lol!

>

 

How did you reinstalled & download direct X? 12 I assume? I can't find info, just its in package you get when you update windows. (Windows 10)

[kyudo.6238]

> @"EKAN.4051" said:

> > @"kyudo.6238" said:

> > i have the same problem ! since latest patch

> > Update: i tried reinstalling direct X and updating my game with no luck however i just restarted my computer and it worked lol!

> >

>

> How did you reinstalled & download direct X? 12 I assume? I can't find info, just its in package you get when you update windows. (Windows 10)

 

https://www.microsoft.com/en-us/download/details.aspx?id=7087 i used this :open_mouth:

[EKAN.4051]

> @"kyudo.6238" said:

> > @"EKAN.4051" said:

> > > @"kyudo.6238" said:

> > > i have the same problem ! since latest patch

> > > Update: i tried reinstalling direct X and updating my game with no luck however i just restarted my computer and it worked lol!

> > >

> >

> > How did you reinstalled & download direct X? 12 I assume? I can't find info, just its in package you get when you update windows. (Windows 10)

>

> https://www.microsoft.com/en-us/download/details.aspx?id=7087 i used this :open_mouth:

 

Me to, didnt solved it :( Or newer one tho, that seams rather old...

[Caedmon.6798]

Can be that youre using SweetFx or Reshade ? Patches can break it sometimes.

[kyudo.6238]

> @"Caedmon.6798" said:

> Can be that youre using SweetFx or Reshade ? Patches can break it sometimes.

 

nope not me atleast

[rank eleven monk.9502]

You could try installing an older driver. Worked for me.

[kaehlys.1074]

> @"Caedmon.6798" said:

> Can be that youre using SweetFx or Reshade ? Patches can break it sometimes.

 

No, I've never used any mods for GW2.

[kaehlys.1074]

I ended up uninstalling Windows Security Update KB4054517 and it solved my issue. Thanks Microsoft!

[TheQuickFox.3826]

Please make sure you have DirectX 9.0c on your system.

https://www.microsoft.com/en-us/download/details.aspx?id=35

 

Newer Windows versions do not always fully support DirectX 9 out of the box.

[TechAssist.4635]

1. Repair GW2 and try and launch:

https://help.guildwars2.com/hc/en-us/articles/201863008-Repairing-the-Game-Client

2. Uninstall your GPU Driver and Install Clean:

Use the automated process or the following:

[http://www.guru3d.com/files-details/display-driver-uninstaller-download.html](http://www.guru3d.com/files-details/display-driver-uninstaller-download.html "http://www.guru3d.com/files-details/display-driver-uninstaller-download.html")

Install your selected GPU here and after your dont try and launch again.

AMD autodetect: [http://support.amd.com/us/gpudownload/windows/Pages/auto_detect.aspx](http://support.amd.com/us/gpudownload/windows/Pages/auto_detect.aspx "http://support.amd.com/us/gpudownload/windows/Pages/auto_detect.aspx")

Nvidia Autodetect: [http://www.geforce.com/drivers](http://www.geforce.com/drivers "http://www.geforce.com/drivers") (Click "Auto-Detect your GPU")

Intel Autodetect: [http://downloadcenter.intel.com/default.aspx?lang=eng](http://downloadcenter.intel.com/default.aspx?lang=eng "http://downloadcenter.intel.com/default.aspx?lang=eng")

3. Uninstall Guild Wars 2 entirely and do a refresh install of the client.

You can use CCleaner if it is failing to uninstall properly. https://www.piriform.com/ccleaner/download[https://piriform.com/ccleaner/download](https://www.piriform.com/ccleaner/download "https://piriform.com/ccleaner/download")