Sila.6748 Posted January 23, 2018 Share Posted January 23, 2018 I've been wanting the Bandit sniper appearance pack for quite a while, and it *just* returned to the gem store this week. However, I already own the Soul River glider, which is part of the pack. I bought it when it came out separately because I wanted a nice looking glider skin. >.> Am I SOL with regards to that? Or could I possibly put in some sort of ticket or something to get the price difference refunded or something of that nature? Anyone have a clue? Link to comment Share on other sites More sharing options...
xihorus.2804 Posted January 23, 2018 Share Posted January 23, 2018 Any of the Gem Store bundles are supposed to be automatically discounted if you already own something like a glider skin or outfit contained in the bundle. That being said, I do not know if the Bandit Sniper appearance pack follows these rules. Normally, the pack costs 2,000 gems while the Soul River glider costs 500. So, in your case, if the discount is being applied you should see the Bandit Sniper appearance pack for 1,500 gems. However, I imagine if the discount isn't being applied that if you purchased the pack and sent a ticket to support they may be willing to refund you the difference in price (500 gems). Link to comment Share on other sites More sharing options...
Sila.6748 Posted January 23, 2018 Author Share Posted January 23, 2018 Thanks, I went ahead and bought the outfit at the 2k gems price, since it didn't deduct the difference. I'll send in a ticket and hope for the best! Link to comment Share on other sites More sharing options...
Danikat.8537 Posted January 23, 2018 Share Posted January 23, 2018 > @"xihorus.2804" said: > Any of the Gem Store bundles are supposed to be automatically discounted if you already own something like a glider skin or outfit contained in the bundle. That being said, I do not know if the Bandit Sniper appearance pack follows these rules. Normally, the pack costs 2,000 gems while the Soul River glider costs 500. So, in your case, if the discount is being applied you should see the Bandit Sniper appearance pack for 1,500 gems. > > However, I imagine if the discount isn't being applied that if you purchased the pack and sent a ticket to support they may be willing to refund you the difference in price (500 gems). I thought it was only the Living Story packs that were discounted if you owned part of it. I don't remember ever seeing this with an item bundle and people complain about them for exactly this reason every time a new one is added or one returns. Link to comment Share on other sites More sharing options...
RoseofGilead.8907 Posted January 23, 2018 Share Posted January 23, 2018 > @"xihorus.2804" said: > Any of the Gem Store bundles are supposed to be automatically discounted if you already own something like a glider skin or outfit contained in the bundle. That being said, I do not know if the Bandit Sniper appearance pack follows these rules. Normally, the pack costs 2,000 gems while the Soul River glider costs 500. So, in your case, if the discount is being applied you should see the Bandit Sniper appearance pack for 1,500 gems. > > However, I imagine if the discount isn't being applied that if you purchased the pack and sent a ticket to support they may be willing to refund you the difference in price (500 gems). I'm fairly certain that isn't the case with the bundled sets of cosmetic items. The discount thing only applies to the Living Story packs on the gem store. And I don't think support will refund you the gems if you already owned one of the pieces. Link to comment Share on other sites More sharing options...
artemis.6781 Posted January 23, 2018 Share Posted January 23, 2018 There was a home node pack out a while back, and it was discounted for me I already owned one of the nodes. So it might be an oversight on the cosmetic bundles? Link to comment Share on other sites More sharing options...
RoseofGilead.8907 Posted January 23, 2018 Share Posted January 23, 2018 > @"artemis.6781" said: > There was a home node pack out a while back, and it was discounted for me I already owned one of the nodes. So it might be an oversight on the cosmetic bundles? That could be the case. I've never bought any of the nodes or the node pack, so I wasn't sure about that one. But I do own pieces of various cosmetic bundles, and the price didn't ever seem to change from the standard price on those. Link to comment Share on other sites More sharing options...
xihorus.2804 Posted January 24, 2018 Share Posted January 24, 2018 I'll admit that I've never personally been in the situation that the OP described, but from talking with others the discounting problem seems to happen when you purchase an item that was originally only available as part of a bundle and later released in the gem store as a standalone purchase. So, for example, a node pack is a bundle of gem store items that were previously released individually, so the price of the bundle is discounted if you own any of the individual items. In the OP's case, the Soul River glider was originally only available as part of the Bandit Sniper Appearance pack (if memory serves correctly), and later added as a standalone item. The original bundle had no auto discounting feature since at the time of its release, as it was not possible to have purchased any of the skins individually. Link to comment Share on other sites More sharing options...
Sila.6748 Posted January 27, 2018 Author Share Posted January 27, 2018 ![](https://i.imgur.com/yYHeLyP.png "") Just to let people know I did receive a refund for the 500 gem difference after all. :) Thank you Anet support. :D Link to comment Share on other sites More sharing options...
artemis.6781 Posted January 27, 2018 Share Posted January 27, 2018 Like I said before, I just think it's an oversight! Hopefully, they will address this in the future. Good to see you received a response and an excellent outcome! Link to comment Share on other sites More sharing options...
Randulf.7614 Posted January 27, 2018 Share Posted January 27, 2018 It was def a thing where bundles discounted based on what you already owned from a set (I think it started maybe a year or two ago). However, I noticed that seems to have gone from the packs I have seen on the gemstore recently. I'm not sure it is a deliberate change or not, but it was a welcomed feature for a while so I hope it stays. Link to comment Share on other sites More sharing options...
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