Eekasqueak.7850 Posted February 8, 2018 Share Posted February 8, 2018 So I created an account but I haven't been able to actually log in on the game because even after repeated tries I'm not getting the verification e-mail, I've tried everything the support article suggested and I've sent in a ticket but how long does that usually take? It seems like it'd be an easy fix, I've been able to receive other emails from them but not the verification. It's a bit frustrating. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted February 8, 2018 Share Posted February 8, 2018 The CS Team allows 72 hours to respond, barring high volume. Did you receive the near-immediate automated reply? Link to comment Share on other sites More sharing options...
Eekasqueak.7850 Posted February 8, 2018 Author Share Posted February 8, 2018 I did, and it sent me an e-mail which is why it's so odd to me that I didn't get the verification e-mail.> @"Inculpatus cedo.9234" said: > The CS Team allows 72 hours to respond, barring high volume. Did you receive the near-immediate automated reply? Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted February 8, 2018 Share Posted February 8, 2018 Then, you can be assured your ticket is in the queue. Whilst awaiting a response, you can try white-listing all the GW2/ArenaNet addresses. Good luck. Link to comment Share on other sites More sharing options...
Eekasqueak.7850 Posted February 8, 2018 Author Share Posted February 8, 2018 Yeah I've added them all to my contacts but still no luck getting verification, ticket is two days old now so hopefully I get a response soon. Link to comment Share on other sites More sharing options...
Eekasqueak.7850 Posted February 9, 2018 Author Share Posted February 9, 2018 Still haven't gotten a response sadly :/ I still keep trying to resend the e-mail but have yet to get it. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted February 9, 2018 Share Posted February 9, 2018 You could change to 2F Authorization. You can use something like WinAuth on your computer, or one of the Smartphone or landline apps. Good luck. Link to comment Share on other sites More sharing options...
Eekasqueak.7850 Posted February 9, 2018 Author Share Posted February 9, 2018 > @"Inculpatus cedo.9234" said: > You could change to 2F Authorization. You can use something like WinAuth on your computer, or one of the Smartphone or landline apps. > > Good luck. I already have that! It's just that it doesn't want to let me log on to a new account without the e-mail verification. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted February 9, 2018 Share Posted February 9, 2018 My bad. Sorry about that. I was thinking of email authorization. You'll have to wait for assistance from the CS Team. Good luck. Link to comment Share on other sites More sharing options...
Eekasqueak.7850 Posted February 10, 2018 Author Share Posted February 10, 2018 Still no response but I haven't given up hope, I figure support has been busy. Link to comment Share on other sites More sharing options...
Eekasqueak.7850 Posted February 11, 2018 Author Share Posted February 11, 2018 What does it mean if my ticket has had recent activity but not a response? Link to comment Share on other sites More sharing options...
Eekasqueak.7850 Posted February 11, 2018 Author Share Posted February 11, 2018 Nevermind, it got a response cwc so I guess I'm good to go now! Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now