Storyline Disconnects - [Merged]

[Kingxex.7842]

Still happening. Nearly 8 years since I started the game and haven't finished my story for any character.

 

https://imgur.com/a/KLJF9J2#ex8Ynzz

 

Sad.

[tomshreds.1745]

Hope these major issues will get sorted out someday... GW2 is such an awesome game but these bugs are really starting to show up more and more as years go by...

Please NCSoft/Anet take some time to refactor a few core systems so performance is on par with other MMOs.

[Darrack.4069]

Ok so i finally finished the Departing.

But i did nothing fancy.

No extra port numbers no dancing naked round the camp fire, the only thing i did different was to bring a friend, my sister in fact who's been playing this game from the start.

But just in case heres how i rolled:

 

Fought Balthazar as normal, got killed, woke up.

Listened to all the dialog, got my equipment.

Fought clones in the cave and went to see the Judge.

Listened to all the dialog.

Then speed followed the white bird ignoring all the banter and climbed up the tree thing to see Balthazar again (all the time my sister following as a wispy thing).

Returned to the judge, listened to the dialog.

Killed Eater of souls with Sister actively helping just in case this helped.

Once dead i backed away from the prison, there's some trees just back from the scene i ran around which usually stopped me from disconnecting at this point.

As soon as you are able to head up to the gate, run, don't wait for the dialog to end, enter the portal out.

 

This is where i have been crashing recently, this time it didn't and the only change was having someone with me.

 

In case anything else matters i did this at 10:30 GMT, PC (decent not GCHQ spec) and Virgin cable internet.

The character is a Soulbeast and i skipped in and out of pet meld as i needed (previously ive tried with pet out all the way or with no pet).

Kaspersky security running as normal so firewalls etc don't seem to make any difference.

 

Cheers all the gods were smiling today.

 

Be Safe

 

 

[Ashantara.8731]

Just a few days ago, I was disconnected at the very end of the first mission from the latest episode and had to redo the whole thing. This is on a brandnew system, but story disconnects at the end of missions or when a cutscene gets triggered happened on the old one as well - therefore, I assume it isn't client-sided.

 

> @"Inculpatus cedo.9234" said:

> > > @"DannyBoy.9601" said:

> > > eventually i stumbled across a setting in my router i never knew existed "IP flood detection".

> > > Turned that off and bingo, no more disconnects

> > I wouldn't recommend that for wireless internet connections.

>

> Stating a fact is neither an endorsement for nor against. I'm sure players can make those decisions for themselves without others' input.

 

You are sure, but I am not as due to my personal experience many players know very little about their systems, PC configuration and maintenance, or system security, so it doesn't hurt to articulate a warning.

[Inculpatus cedo.9234]

> @"Ashantara.8731" said:

> Just a few days ago, I was disconnected at the very end of the first mission from the latest episode and had to redo the whole thing. This is on a brandnew system, but story disconnects at the end of missions or when a cutscene gets triggered happened on the old one as well - therefore, I assume it isn't client-sided.

>

> > @"Inculpatus cedo.9234" said:

> > > > @"DannyBoy.9601" said:

> > > > eventually i stumbled across a setting in my router i never knew existed "IP flood detection".

> > > > Turned that off and bingo, no more disconnects

> > > I wouldn't recommend that for wireless internet connections.

> >

> > Stating a fact is neither an endorsement for nor against. I'm sure players can make those decisions for themselves without others' input.

>

> You are sure, but I am not as due to my personal experience many players know very little about their systems, PC configuration and maintenance, or system security, so it doesn't hurt to articulate a warning.

 

If you are going to respond, at least quote the part my statement is responding to.

 

> @"Inculpatus cedo.9234" said:

> > @"Ashantara.8731" said:

> > > @"Inculpatus cedo.9234" said:

> > > ArenaNet suggests using a VPN; I understand there are free ones.

> >

> > Do you consider the free services secure? Giving Google and others even more data than they've already gathered about you might not be the smartest move.

> >

 

>

> Stating a fact is neither an endorsement for nor against. I'm sure players can make those decisions for themselves without others' input.

[Rev.5429]

Welp just had it happen while on the departed as I was walking up the stairs after killing the soul eater.

[Fnurglewitz.4985]

I just spent more time that I can afford on the same crash in The Departed. I have seen the same at the end of other instances. I have put more than enough time into trying the 'fixes'. PC hardware is not uniform, and sometimes a piece of software refuses to run on a piece of hardware. This is very rare, but still true in 2020.

 

I think this just happens to a small subset of users and most likely it's a hardware support problem that ANet won't fix. To be blunt: it's a business decision to not fix it. I don't think this is ANet being lazy, as it might be costly to fix. I have tried most of the 'fixes' and the lack of an official fix or comment from ANet really tells you all you need to know. To be blunt: they don't work and/or, didn't for me. My understanding of the situation is they don't work for a lot of people. Don't spend time looking for a fix that doesn't exist. If you are willing to reboot a lot and run The Departed A LOT, you may get past it. It's just going to be painful.

[Magenof.6892]

Yikes how is still an issue. This is the only game where I get disconnects, and in story instances only. Bit pathetic anet.

[iNaddict.8021]

some parts of the game still buggy it seems.. returning player here, was just researching issues with personal story.. and uncovered quite a few "issues" with them in general.

 

my issue was with the personal story not working correctly (had a cutscene not play and i had to alt f4).. and redo it, given its only a few minutes long (as its one of the first story quests) i was relatively meh on that... Seems like i should prepare mentally for personal story quests just failing at the later levels and redoing hours of content.

[ToSatellite.8295]

I am also disconnecting after the last cut scene in almost every instance i join, even dungeon stories. I've tried the -clientport 80 and -clientport 443 arguments, allowing the game through firewall, moving around in the cuts cene, spamming auto attack, repairing the game, re downloading: all to no avail. I even switched out my modem, and nothing. GW2 is the ONLY game this happens in, and ONLY in story instances or anything to do with the last cut scene in an instance. Maybe it has to do with the way rewards appear at the end?

Also i don't see how this is hard to replicate if it happens every single time, for multiple people.

[lonerince.2796]

Im also disconnecting, trying to do victory or death story ane been disconnected in different places, but have to start from the beginning again.

[Karmapolice.4193]

Just wasted 40 minutes on the long, boring HoT mission 'Buried Insight' only to disconnect at the very end. Ugh, I can't sit through all that annoying Taimi and Braham again.

[jasonorme.5014]

Can't complete the final mission on HOT, always get disconnected after the cutscene plays after the first boss.

8 times I've tried it now.

I have done everything Anet suggest, port forwarding, allow through firewall.

I also tried all the other suggestions with no luck.

 

The steam release is a terrible idea while this bug isn't being addressed, the game will get review bombed.. hell.. that might make the dev team actually sort it out.

[TBag.9735]

Vault of holiness quest, have done this quest four times - trying a fifth time. I get a disconnected error and it asks me to restart the client. I have had this happen in a few other places, but never as consistently and irritably as in this case because the quest takes a long time -- only to disconnect at the end.

[TBag.9735]

Yes, and for a fifth time. At the very end, after defeating the final dragon. I took a screen capture of the error, but as far as I can tell you haven't supplied an upload image feature on this forum.

[Urist McDorf.3056]

This is an long standing issue that seems to plague some players constantly (myself included) and only happens to others very rarely.

 

Many attempts at solutions have been posted in various threads but none has worked for me except this: do the "offending" mission on a different internet connection. In my case I used the hotspot function on my cellphone (more than enough to run GW2 and not too much data used). That has allowed me to get past every story instance where this happened.

[Inculpatus cedo.9234]

> @"TBag.9735" said:

> Yes, and for a fifth time. At the very end, after defeating the final dragon. I took a screen capture of the error, but as far as I can tell you haven't supplied an upload image feature on this forum.

 

Here you go: https://en-forum.guildwars2.com/discussion/386/faq-about-using-the-forums

[ZinogreBlue.3125]

I just bought this game and this has happened to almost every instance I've done. I've tried all of the "fixes" and none of them permanently solve the issue. I'm holding off on buying the new expansion or buying seasons until this gets sorted out, this bug being around for 4? years is nonsense.

[ZinogreBlue.3125]

I'm also having this issue!

[jasonorme.5014]

Fixed it.

If you are in the UK and with Virgin Media, do this!.

I've tried everything in this thread, apart from 1 suggestion. Using a VPN.

I looked for one that had a 30-day money-back guarantee in case it didn't work.

£50 for 3 years was the best deal with ZenMate.. and out of habit I went on topcashback and it was 99% cashback... so FREE.

https://www.topcashback.co.uk/ref/jasonorme666

 

I downloaded it, connected it and ran the last HoT story mission for the 30th time in the past 3 days, and got all the way to the end and completed it.

No issues at all.

 

Honestly, couldn't be happier, years I've avoided story missions on my alts.

[katriell.2704]

Look, ArenaNet, it doesn't matter if you can reproduce this bug or not. It doesn't matter! **Just save progress at multiple points during story instances!** In the first place it never should have been designed in such a way that a disconnect can cause a player to lose hours of progress.

[Nato.2051]

> @"katriell.2704" said:

> Look, ArenaNet, it doesn't matter if you can reproduce this bug or not. It doesn't matter! **Just save progress at multiple points during story instances!** In the first place it never should have been designed in such a way that a disconnect can cause a player to lose hours of progress.

 

This comment needs many thumbs up.

[dzero.2456]

> @"Nato.2051" said:

> So I've done extensive research on this, using the Guild Wars 2 Diagnostic command line argument and finding out specifically how my ISP filters encrypted traffic.

>

> **Results**:

> On port 80, (unencrypted) connection it turns out my ISP is dropping nearly 80-85% of packets from source (me) to destination Anet servers. I believe this is a security mechanism from some ISP's to block a lot of unencrypted traffic that might seem like data mining. I am not able to identify why Storylines Specifically disconnect, but there's good news. I switched to -clientport 443 and my problems disappeared.

>

> **RECOMMENDATION TO ANYONE HAVING DISCONNECTION ISSUES IN STORYLINE INSTANCES**:

> Set your command line argument on your executable to: -clientport 443 - this ensures that your traffic is going through an encrypted port. My results have been exeptional. Sure I had a few disconnects here and there, but I have been able to confirm zero disconnects during story line instances.

>

> Reference: https://wiki.guildwars2.com/wiki/Command_line_arguments

>

> P.S - As customers, we shouldn't have to worry about this. I'm lucky have a network engineering background and was able to really dig into this. Otherwise most people, would just give up, and I almost did.

 

Thank you! This post is the only reason I can still play GW2 without fear of being d/ced from 40-minute story instances multiple times.

[ragnarock.4592]

> @"Nato.2051" said:

> So I've done extensive research on this, using the Guild Wars 2 Diagnostic command line argument and finding out specifically how my ISP filters encrypted traffic.

>

> **Results**:

> On port 80, (unencrypted) connection it turns out my ISP is dropping nearly 80-85% of packets from source (me) to destination Anet servers. I believe this is a security mechanism from some ISP's to block a lot of unencrypted traffic that might seem like data mining. I am not able to identify why Storylines Specifically disconnect, but there's good news. I switched to -clientport 443 and my problems disappeared.

>

> **RECOMMENDATION TO ANYONE HAVING DISCONNECTION ISSUES IN STORYLINE INSTANCES**:

> Set your command line argument on your executable to: -clientport 443 - this ensures that your traffic is going through an encrypted port. My results have been exeptional. Sure I had a few disconnects here and there, but I have been able to confirm zero disconnects during story line instances.

>

> Reference: https://wiki.guildwars2.com/wiki/Command_line_arguments

>

> P.S - As customers, we shouldn't have to worry about this. I'm lucky have a network engineering background and was able to really dig into this. Otherwise most people, would just give up, and I almost did.

 

Thanks. Now i can finish the old story whit my other characaters without spend houres to repeat misions

[Kuronan.2504]

Gates of Maguuma is giving me this constant disconnect glitch. As this is my first 80, I can't actually use my Mastery Points until I complete this chapter that disconnects itself before it can finish. -clientport 443 didn't work, and actually caused me to disconnect sooner. -clientport 80 DID however save me (It was a good thing I saw that on the wiki, a last Hail Mary) Comcast customers take note.