Daisoujo.4386 Posted May 23, 2018 Share Posted May 23, 2018 Excuse me if this has is the wrong place to post it but I've been waiting for a response from the german support since last week monday. Basically, my old number expired march this year and I've since updated to a newer number. I forgot to update my sms authentification and now have trouble logging in if I get an IP-address that has not been approved, since I can't get any authentification SMS. I messaged support but there's been no response and I'm sadly not able to find out how I'm supposed to forward an ticket to GaileGray. Would love if someone here could help me out. Edit: Support has helped me out :) Thanks alot! Link to comment Share on other sites More sharing options...
Daisoujo.4386 Posted May 23, 2018 Author Share Posted May 23, 2018 I don't know how editing here works so I'll update the post. I have provided my HoT key as well as my PoF key (I have both boxes here available) and added multiple characters to help them identify that it's actually me a day after I created the support ticket. Link to comment Share on other sites More sharing options...
Linken.6345 Posted May 23, 2018 Share Posted May 23, 2018 There is a large backlog atm can take up to 14 days for a reply you cant forward the ticket to gaile sadly. Edit here you got a thread about it, with answers from Gaile herself. https://en-forum.guildwars2.com/discussion/39093/ticket-response-times#latest Link to comment Share on other sites More sharing options...
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