Krizalide.7620 Posted August 12, 2018 Share Posted August 12, 2018 Hello, I'm an old returning player with only the base game to my account. I've been trying to find how much the expansions were in the store, but when I try to upgrade to one...it just doesn't do anything! it reloads the page and doesn't add anything to the shopping cart. I tried on different browsers with the same result. Is buying the expansions disabled or what? The fact that there are no price listed on the page was annoying enough, but I can't even add it to my cart to even buy it, it's kind of ridiculous. Makes me think twice about upgrading at all. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted August 12, 2018 Share Posted August 12, 2018 Have you tried purchasing in-game? Tried another browser? Disabled all ad-blockers, even those that are part of anti-virus programs? If all else fails, you can contact the Billing CS Team via the 'Support' link above/below and 'Submit a Ticket' for assistance. Good luck. Link to comment Share on other sites More sharing options...
RoseofGilead.8907 Posted August 12, 2018 Share Posted August 12, 2018 I just tried it and had the same issue. So, the website might be having some issues right now. For the record, Path of Fire's basic edition is $30. You can bundle Heart of Thorns with Path of Fire for a total of $50. Edit: Tried it on two other browsers and had the same result (nothing ever gets added to the cart). So, seeming more and more like something is off with the site itself. Link to comment Share on other sites More sharing options...
Krizalide.7620 Posted August 12, 2018 Author Share Posted August 12, 2018 I was starting to think I was just very dumb and missing something obvious. I guess I'll wait and retry later. Thank you for the fast response. Link to comment Share on other sites More sharing options...
Krizalide.7620 Posted August 12, 2018 Author Share Posted August 12, 2018 > @"Inculpatus cedo.9234" said: > Have you tried purchasing in-game? Tried another browser? Disabled all ad-blockers, even those that are part of anti-virus programs? > If all else fails, you can contact the Billing CS Team via the 'Support' link above/below and 'Submit a Ticket' for assistance. > > Good luck. The only thing I see in game is the season 2 pack. I'll just wait and see, they seem to have a lot of tickets at the moment. I can still play the basic game without it. Thank you for your help. ****Edit: It seems to JUST came back online. Thanks both of you for your help. Link to comment Share on other sites More sharing options...
Linken.6345 Posted August 12, 2018 Share Posted August 12, 2018 As other have said you do know you can buy them ingame from the gem store? Link to comment Share on other sites More sharing options...
Rebel.5827 Posted August 14, 2018 Share Posted August 14, 2018 Just like you, I'm returning after more than a year off. I tried to purchase Path of Fire yesterday, 08-12-18, with NO results. I submitted a ticket a few minutes ago.... will see what happens.... but, it may turn out to be a good thing. I'll do some game searching while waiting for a response from GW2. During my time off from GW, I learned I can actually live without GW.... lol Link to comment Share on other sites More sharing options...
TheGuru.4305 Posted August 14, 2018 Share Posted August 14, 2018 There is definitely something wrong with the site. My fiance has tried three times to purchase HoT/PoF update for her account. Every time it tells her there was an error and to try again. Can we get verification or information from someone regarding this issue please and when it will be working again? *edit* she's attempting to purchase in-game btw *update* We just tested. I was able to use the same credit card to purchase gems on my account, but she simply cannot purchase Hot/PoF upgrade without receiving an error Link to comment Share on other sites More sharing options...
MandaPanda.9541 Posted August 14, 2018 Share Posted August 14, 2018 I have attempted to purchase both expansion multiple times and keep getting the same message about interruption and to try again later. The thing is, I was able to purchase gems, but not the expansion?? I've seen a few other posts on this same issue, but no response from Anet yet. Can we get some verification and a possible fix for this please?! Link to comment Share on other sites More sharing options...
ArenaNet Staff Gaile Gray.6029 Posted August 14, 2018 ArenaNet Staff Share Posted August 14, 2018 Just got a message about this from a mod. There was what we thought was a very short-term problem earlier in the day but thought it was resolved about 1 PM our time. Yet you posted two hours later, and a couple of you in this merged thread a couple of days ago. :( I will pass this along to CS to see if they have any info on this. Thanks for the report, and apologies for the inconvenience! Link to comment Share on other sites More sharing options...
imryano.2701 Posted August 15, 2018 Share Posted August 15, 2018 Hey GaileGray, is there any update on this/is it possible this is still an issue? Link to comment Share on other sites More sharing options...
Pit Tydafool.6289 Posted August 15, 2018 Share Posted August 15, 2018 I am having the same problem at this time as well. Thank you in advance for any assistance that you can provide for a resolution to this matter. Link to comment Share on other sites More sharing options...
ArenaNet Staff Gaile Gray.6029 Posted August 15, 2018 ArenaNet Staff Share Posted August 15, 2018 Hi, I contacted Customer Support last evening and they told me that everything is functioning properly, that the "purchase flow" is not broken. Could I ask those of you who were having problems to let me know if you've been able to make the purchases you intended? Also, could you specify: * **What you are attempting to purchase**: an expansion pack or gems. * **How you are attempting to make a purchase**: through the website or through the in-game purchase system. Thanks. Link to comment Share on other sites More sharing options...
MandaPanda.9541 Posted August 15, 2018 Share Posted August 15, 2018 The Standard Collection for the expansion of the game. I am doing it by the in game purchase system. Link to comment Share on other sites More sharing options...
ArenaNet Staff Gaile Gray.6029 Posted August 15, 2018 ArenaNet Staff Share Posted August 15, 2018 > @"MandaPanda.9541" said: > The Standard Collection for the expansion of the game. I am doing it by the in game purchase system. Dang it! And you tried today? Link to comment Share on other sites More sharing options...
Pit Tydafool.6289 Posted August 15, 2018 Share Posted August 15, 2018 Hello, I just tried again to buy the PoF Ultimate expansion pack and received the same error message. Link to comment Share on other sites More sharing options...
Pit Tydafool.6289 Posted August 15, 2018 Share Posted August 15, 2018 the purchases are attempted in-game Link to comment Share on other sites More sharing options...
Xodox.1739 Posted August 15, 2018 Share Posted August 15, 2018 Hello, just came back to the game after 2 years, im having an issue with the website purchase screen. The links are broken for heart of thorns and Path of fire on the GW2 site. In game my transactions cant go through to buy the expansions, deluxe and standard packages. On the main GW2 site the links have the broken image icon and everything is to the left of the screen, in game my credit card cant be confirmed for transactions. I hope this helps, have a wonderful day. Link to comment Share on other sites More sharing options...
ArenaNet Staff Gaile Gray.6029 Posted August 15, 2018 ArenaNet Staff Share Posted August 15, 2018 CS has asked that you please submit a ticket with as much descriptive information as possible so that they can assist you. (For instance, share if you're trying to purchase through the website or through the in-game system) Choose "Payments" or "Purchase Issue" as your ticket reason, so the proper team can help out as soon as possible. Link to comment Share on other sites More sharing options...
MandaPanda.9541 Posted August 15, 2018 Share Posted August 15, 2018 Still can not purchase the expansion. Link to comment Share on other sites More sharing options...
ArenaNet Staff Gaile Gray.6029 Posted August 15, 2018 ArenaNet Staff Share Posted August 15, 2018 > @"MandaPanda.9541" said: > Still can not purchase the expansion. I'm so sorry! CS looked for tickets from those writing in this thread, and they did not spot any. If you could contact them (click "Support" at the top of the page, then "Purchase Support" in the center left) they will help. Link to comment Share on other sites More sharing options...
MandaPanda.9541 Posted August 16, 2018 Share Posted August 16, 2018 I bought the game from the website. After trying to do it in the game with no success i then tried online and it worked first try. Link to comment Share on other sites More sharing options...
saraa.1856 Posted August 30, 2018 Share Posted August 30, 2018 Hi, I have also basic Guild Wars 2 game and came back to game after some years. Now I also can't buy expansions neither in game nor in their website. When I try to purchase, it says "Payment is not authorized". I have submit ticket to support several times and they answered me that my visa card has problem. But I know that my visa card has no problem. It works perfectly everywhere else. I have also bought all my GW 1 products with my same visa card several years ago. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted August 30, 2018 Share Posted August 30, 2018 It sounds like the payment provider, Digital River, has a problem with your VISA card. If you have ever charged back a purchase, or something, they will keep records. Try using a different payment instrument (pre-purchased card, Paypal, etc.). Link to comment Share on other sites More sharing options...
Aethgar.1784 Posted September 1, 2018 Share Posted September 1, 2018 Just as a note, I'm having the same issue. I finally caved to get my son his own account, and went to upgrade it (he wanted to ride mounts just like he does on MY account) using the ingame option, but it's giving me an 'error has occurred' message and no go. My visa is fine, and I bought things for MY account yesterday through the gemstore without a problem. Link to comment Share on other sites More sharing options...
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